One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
Company replied
Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
Company replied
We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
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Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
20 June 2026
Reply from Videoslots
Hey Milan,
We are delighted to hear that you had an excellent experience with our service.
Providing efficient and helpful support is always our goal, so it's great to know that this was reflected in your experience with us.
If there was a particular member of our team who assisted you, or a specific aspect of your experience that stood out, we would be delighted to hear more so we can ensure your feedback is shared with the relevant people.
Should you need any assistance in the future, our Customer Support Team is available 24/7 via live chat and email.
Kind Regards,
Team Videoslots.
Very nice gentleman explain what the…
Very nice gentleman explain what the problem is and forwarded to relevant department to rectify the issue.
20 June 2026
Reply from Videoslots
Hi Kristina,
Thank you for taking the time to share your feedback.
We are pleased to hear that the support provided was clear and helpful, and that your query was escalated to the relevant team for further review. Our aim is always to ensure customers are kept informed throughout the process. We will also be in contact with you shortly regarding your escalation.
Should you need any further assistance, our Customer Support Team is available 24/7 via live chat and email.
Kind Regards,
Team Videoslots.
Erik was very helpful in solving my…
Erik was very helpful in solving my issues highly recommend
20 June 2026
Reply from Videoslots
Hi Sergiu,
Thank you for your wonderful feedback.
We're thrilled to hear that Erik was able to assist you and resolve your issue. Your kind words mean a lot, and we’ll be sure to share your feedback with him.
Thank you for taking the time to tell us about your experience.
Kind regards,
The Videoslots Team
Erik was very very helpfull with my…
Erik was very very helpfull with my problems and guided me along the way solving my issue. A huge Thanks too him❤️
20 June 2026
Reply from Videoslots
Hi Maysen,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Erik was able to assist you and guide you through resolving your issue. Your feedback means a lot to us, and we'll be sure to pass your kind words on to him and the rest of the team.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're always happy to help.
Kind regards,
The Videoslots Team
Reply from Videoslots
Hi Alexandru,
We are unable to identify the reason for your review based on the information provided.
Our records show that your account is currently closed, and without further details, we are unable to investigate the concerns you have raised. If you would like us to review your experience, please contact our Customer Support Team with additional information and we will be happy to look into this further.
As a licensed and regulated operator, we take customer feedback seriously and are committed to reviewing any concerns raised through the appropriate channels.
Kind Regards,
Team Videoslots.
I had many many complications and the…
I had many many complications and the guy Joseph was an absolute legend. So patient and understanding. There’s a reason I’m not a customer service assistant as I would’ve flipped my nut 😂
18 June 2026
Reply from Videoslots
Hi Frazer,
Thank you for your fantastic feedback!
We're delighted to hear that Joseph was able to assist you through the complications you experienced and that his patience, understanding, and professionalism made such a positive impression.
We'll be sure to pass your kind words on to him. Feedback like this means a lot to our team.
Thank you for taking the time to share your experience, and we wish you all the best.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Robin,
Thank you for your wonderful feedback!
We’re delighted to hear that Joseph provided you with perfect service. We’ll be sure to pass along your kind words to him.
Thank you for taking the time to share your experience.
Kind regards,
Team Videoslots
Sneak thieves
The signup deal was a deposit match up to £50 and 11 free spins on Starburst. Once the real money ran out, the free money stopped working. When i asked why, I was told that although I deposited £50, I would have to wager £5000 to claim it. Not so much a casino as a scam. Avoid. Avoid. Avoid.
18 June 2026
Unprompted review
Reply from Videoslots
Hi Edward,
We have reviewed your comments and would like to clarify how this promotion works.
Bonuses are an optional feature offered in addition to a player's deposited funds and are subject to specific promotional terms and wagering requirements. As wagering progress is made, portions of the bonus balance are gradually unlocked and transferred into the cash balance until the requirements have been fully completed.
As a licensed and regulated operator, all promotional offers and their associated terms are made available to players before participation. We appreciate that bonus mechanics can sometimes be misunderstood, and our Customer Support Team is available 24/7 via chat and email should you require any clarification regarding how a promotion operates.
Kind Regards,
Team Videoslots
Site is an absolute con after…
Site is an absolute con after depositing for months i finally get a win but guess what need to verify to draw money out but they happy taking it. Iv drawn money out in past aswell so becuase i couldnt withdraw i ended up gambling it and thats exactly why they do it. Playing a game 1 pound spin after 600 pound not one bonus and the feature still not opened up absolute joke.
10 June 2026
Unprompted review
Reply from Videoslots
Hi,
We are unable to locate your account based on the information provided in your Trustpilot review, so we have requested some additional details to allow us to investigate this further.
As a licensed and regulated operator, verification checks are an important part of our regulatory obligations. These checks help protect player accounts, ensure withdrawals are paid to the correct individual, and maintain a safe and secure gambling environment.
Once we receive your account details, we’ll be happy to review your verification status and the concerns you have raised in more detail.
Kind Regards,
Team Videoslots.
Terrible site.
Terrible site.
RTP is so low you have hardly no chance of winning. The only good thing is the slot tournaments but to qualify you have to spend a lot. The bonus free wheel is a programmed joke always hitting lowest sectors. Let's face facts the positive reviews on here are very suspicious and are probably paid for . It's a known fact that casinos are paying to have positive reviews uploaded to trust pilot.
17 June 2026
Unprompted review
Reply from Videoslots
Hi Stephen,
We take feedback seriously, but we want to address a few incorrect assumptions in this review.
Our games operate using certified Random Number Generators (RNG), which are independently audited by to ensure fairness and randomness. Outcomes are not programmed to favour specific results, including features like bonus wheels or tournament qualifications.
Return to Player (RTP) percentages are clearly stated and align with industry standards. Variance in individual experiences is normal in games of chance, but this does not reflect manipulation or unfair practices.
We also want to be clear that we do not pay for or solicit fake reviews. All reviews by users are genuine, and we fully support transparency and independent verification.
We encourage players to review game information and terms before participating to better understand how each feature works.
If you have any questions, don't hesitate to reach out to our 24/7 customer support, we're always happy to help!
Kind regards,
Team Videoslots
I am writing this for my boyfriend as…
I am writing this for my boyfriend as he always ask me to do the reviews there was a problem he had we a expire card that cash way paid into he got in touch and JOHNMARK was great he sorted it out and money was paid back into the account great job also they have so many games and weekend booster is great you get money for playing on the site and daily jackpot is great too he was lucky enough on this month to win the daily jackpot of £1100 was cashed out and paid within 5 minutes can’t get better than this and the games do pay you win some and you lose some but I saw him win £750 on 80p spin so great site and great assistant fast payout got it all keep up the good work guys
15 June 2026
Unprompted review
Reply from Videoslots
Hey there,
Thank you for sharing your experience with us, Nush.
We’re really glad to hear that JohnMark was able to assist quickly and resolve the issue with the expired card. We’ll be sure to pass your kind words on to him and the rest of the team!
It’s also great to know you’ve been enjoying the games, weekend boosters, and daily jackpots. Should you encounter any issues or concerns, please feel free to reach out to us anytime.
Best regards,
Videoslots
Great customer service
13 June 2026
Reply from Videoslots
Hi there,
Thank you for your feedback!
We’re delighted to hear that you had a great experience with our customer service team. Your kind words are truly appreciated.
If you ever need any assistance in the future, we’ll be happy to help.
Kind regards,
Team Videoslots
During freespins slot get error and…
During freespins slot get error and blocked with my 57 pound winning . 5 days with not resolution sending email without any answer and update . It’s look like a scam or illegal conduction just to cheat player and this is not acceptable
9 June 2026
Unprompted review
Reply from Videoslots
Hi Marco,
We can confirm that this matter has been escalated to the game provider for further investigation.
Unfortunately, cases of this nature can sometimes take longer to resolve, depending on the review required. We will share any further updates as soon as they become available.
Best regards,
Team Videoslots
Massive crooks
Pure toilet, complete scam. Your being robbed big time. The worst, stay away. For information this site was heavily fined for money laundering and behaviours towards customers.
10 June 2026
Unprompted review
Reply from Videoslots
Hi,
We are currently unable to locate your account based on the information provided in your Trustpilot review.
We take comments of this nature seriously and would like the opportunity to review your concerns in detail. At present, the information available does not allow us to identify your account or investigate the issues you have raised.
We would also like to clarify that we operate as a fully licensed and regulated operator, and comply with strict regulatory and anti-money laundering requirements. Any allegations of this nature are taken seriously and are subject to thorough regulatory oversight.
You can also reach our Customer Support team via live chat or email at any time, as they are available 24/7 to assist you with any queries or support you may need.
We look forward to hearing from you so that we can better understand your concerns and investigate them accordingly.
Kind Regards,
Team Videoslots.
Reply from Videoslots
Hey there Emma,
Thank you so much for giving us feedback on Adele's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Andrea was fast and effective in…
Andrea was fast and effective in dealing with my issues
5 June 2026
Reply from Videoslots
Hi there,
Thank you for your feedback!
We're delighted to hear that Andrea was able to assist you quickly and effectively. We will be sure to pass your kind words along to her, as positive feedback like yours is always appreciated.
If you need any further assistance, please don't hesitate to reach out. We're always happy to help!
Kind regards,
Team Videoslots
Great range of slots and fast withdraw
4 June 2026
Reply from Videoslots
Hi James,
Thanks for your review!
We are pleased to hear you are enjoying our wide range of slots and that you have had a positive experience with our withdrawal process. Providing a smooth gaming experience and fast payouts is something we continually strive for.
If you have any questions in the meantime, you are welcome to contact us via live chat or email and we will be happy to assist.
Kind Regards,
Team Videoslots.
Disgusting site I don’t if I have been…
Disgusting site I don’t if I have been blacklisted or they have put my rtp away but I haven’t had a win on this site for about 2. Years I have reached my limit 4 times this year already without a single withdrawal. Games that I play on other site that bonus within 50-100 spins don’t exist on this site. Tome of madness can’t get into the bonus game rise of Olympus can’t get into a bonus game temple tumble can’t get sniff of a bonus. It’s disgusting and on top of it you don’t get bonus ever on it. My sister and my mum play on this site get bonus offers all the time me who plays a lot more and spends more then them get nothing and you wonder why people turn to crypto sites because you don’t pay out to your loyal customers.
4 June 2026
Unprompted review
Reply from Videoslots
Hi Daniel,
We appreciate you taking the time to share your feedback.
We want to reassure you that all our games operate using independently tested Random Number Generators (RNGs) and are subject to strict regulatory standards. Outcomes are entirely random, and there is no mechanism to influence or alter results based on stake size, player activity, account history, or any other factor. Players are never "blacklisted" from receiving wins, bonus features, or promotional opportunities.
Return to Player (RTP) is calculated over a very large number of game rounds and reflects long-term theoretical performance rather than the outcome of individual sessions or players. As a result, short-term results can vary significantly from the published RTP, whether positively or negatively.
Similarly, bonus rounds and special features within games are random events and are not guaranteed to occur within a specific number of spins. While a game may trigger a bonus feature quickly on one occasion or at another operator, this does not influence when or if the same feature will trigger during future play.
Promotional offers may vary between players based on a range of factors and eligibility criteria. As such, different customers may receive different offers at different times.
If you are experiencing any issues accessing or playing specific games, or if you would like us to review your concerns in more detail, please contact our Customer Support team via live chat or email, they are available 24/7. They will be happy to assist you as quickly as possible.
Kind Regards,
Team Videoslots.
Martin was super helpful and solved my…
Martin was super helpful and solved my issue in seconds! Quick and efficient customer service, exactly how it should be done.
4 June 2026
Reply from Videoslots
Hey there Katie,
Thank you so much for giving us feedback on Martin's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
A little bit slowly in reopening but…
A little bit slowly in reopening but fast and nice the agents.
3 June 2026
Reply from Videoslots
Hi Loan,
We appreciate your feedback.
We take note of your comments regarding the speed of account reopening and are continuously working to improve our processes to ensure a smoother experience for our customers. Our support team operates on a queue-based system to ensure all queries are handled as quickly and fairly as possible.
It is great to hear that you found our agents to be fast and helpful during your interaction.
Our customer Support team is available 24/7 via live chat and email should you need any further assistance
Kind Regards,
Team Videoslots.
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