One of the better casinos out there in my opinion. So many different games to choose from and I especially like the layout of this site. Withdrawals are usually instant and verification process w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and will... See more
Company replied
Thank you very much Joseph for your excellent support. Joseph handled my issue very professionally and explained everything clearly. He was patient, helpful, and made sure I understood the situation.... See more
Company replied
We’re is the fair games? I played for years on this site u lose over 50 deposits then win once overall after the win ur still down so much it then collects collects deposits again then pays again then... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
3.9
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Oscar was the best made it so easy si…
Oscar was the best made it so easy si could get back to all the awesome games at vieo slots
9 April 2026
Reply from Videoslots
Hi Christian,
Thank you for your review! We're very glad to hear that he was able to assist with everything that was needed.
We'll be sure to share your kind words with Oscar.
If you require any further assistance, feel free to let us know!
Kind regards,
Team Videoslots
great quick service from live support…
great quick service from live support thumbs up for Heather
8 April 2026
Unprompted review
Reply from Videoslots
Hi Erling,
We’re really glad to hear you had a great experience with our live support. Heather will be especially happy to know her quick and helpful service made a positive impact.
If there’s ever anything else you need, we’re here to help!
Kind regards,
Team Videoslots
Heather you are the best
Hi my namn is Christl Iserhills. I have to give a huge gratitud to Coustomer service Heather. She always fast in finding solutions to our problem. And always polite. She is worth 10 stars. Always Videoslots best att heart. Knep her!!
7 April 2026
Reply from Videoslots
Hi Christl,
Thank you so much for your wonderful feedback!
We’re absolutely delighted to hear about your positive experiences with Heather. It’s great to know she has been quick to find solutions and consistently polite, exactly the kind of support we strive to provide.
We’ll be sure to pass along your kind words to her, it will truly mean a lot!
If you ever need assistance again, we’re always here to help.
Kind regards,
Team Videoslots
This a the worst online casino slow…
This a the worst online casino slow loading if feels like something from 20 years ago on loading time,put in £40 on 20p games not one little win just dead spins.
6 April 2026
Unprompted review
Reply from Videoslots
Hi Jackie,
We understand how important fairness and transparency are when it comes to gaming. Please note that all our games operate using certified Random Number Generators (RNGs) and adhere to strict regulatory standards to ensure fair outcomes.
We are dedicated to maintaining these standards and providing a safe, responsible gaming environment.
We also urge you to contact our 24/7 customer support team, should you have any technical issues with the site.
Best regards,
Team Videoslots
Very efficient and professional service…
Very efficient and professional service from Nicholas he helped and supported with my enqiry thank you
6 April 2026
Reply from Videoslots
Hi June,
Thank you for your kind feedback!
We’re really pleased to hear that Nicholas provided you with efficient and professional support, and was able to assist with your enquiry. We’ll be sure to pass along your appreciation, it will mean a lot to him.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Really quick response and resolution…
Really quick response and resolution thankyou Mohammed
2 April 2026
Reply from Videoslots
Hi Bethany,
Thank you for your kind words! We're really glad to hear that you were happy with the quick response and resolution. We'll be sure to pass your feedback on to Mohammed, he’ll appreciate it.
If there’s anything else we can help with, feel free to reach out anytime.
Kind regards,
Team Videoslots
Super star of videoslots support
This is my second review for Adele from videoslots support. What a great help she was with my issues. Her professional support was great and issues where resolved whilst on live chat. If I ever have issues again I will request Adele. 10 stars all around and a pay rise is definitely in order.
31 March 2026
Reply from Videoslots
Hi Kevin,
Thank you so much for your amazing feedback and for taking the time to share your experience again!
We’re absolutely delighted to hear how helpful Adele has been and that your issues were resolved quickly during your live chat. Providing professional and efficient support is exactly what we strive for, and it’s wonderful to see that reflected in your experience.
We’ll be sure to pass along your kind words to Adele, it will mean a lot!
If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Team Videoslots
Thought id give it a go, so you dont have to
Thought id give it a go, i only play all BigBass, i know what im on about, even online bookies, give you more scatters than this lot, i put in 80 quid, 75p 90p spins, enough to trigger even the lamest bonus, but nothing, never got the chance to withdraw as there was nothing to take out
In reply to your reply, youre rolling out the old you never played long enough, and RNGs excuse, fact is any regular player will notice straight away that bonus rounds are not happening, ive since played elsewhere and wonback what i lost on Videoslots, with half the stake
1 April 2026
Unprompted review
Reply from Videoslots
Hi Michael,
We understand how frustrating it can be when bonus features, such as scatters, don’t trigger as often as hoped, especially when playing familiar games. Please note that all games on our platform operate using certified Random Number Generator (RNG) systems, meaning that outcomes are entirely random and each spin is independent of the last.
This means that while some sessions may trigger features more frequently, others may not, which is part of the natural variance of the game rather than any difference between platforms.
If you’d like us to review your specific case, feel free to contact our support team, we’ll be happy to assist you further.
Kind regards,
Team Videoslots
----------------------------------------------------------------------------
Edit:
Our internal review of your account activity confirms that the gameplay in question represents a very small sample size. Game outcomes are measured against the Return to Player (RTP) percentage, which is calculated over millions of spins; short-term sessions are subject to high variance and do not reflect the long-term statistical average of the game.
Best regards,
Team Videoslots
Reply from Videoslots
Hi Annica,
Thank you for your kind feedback!
We’re really glad to hear that you found the instructions helpful and easy to follow. Providing clear and useful guidance is something we always strive for.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Martin was a great help and help me…
Martin was a great help and help me with the problem i Have!
28 March 2026
Reply from Videoslots
Hey Emelie,
Thank you for your feedback!
We’re delighted to hear that you received great support from Martin. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
Fast and reliable support
Fast and reliable support! Andrea helped me really quickly with my problem.
27 March 2026
Reply from Videoslots
Hi Samuel,
Thank you so much for your kind words!
We’re delighted to hear that you had a positive experience with our support team, and that Andrea was able to assist you quickly and efficiently. We’ll be sure to pass on your feedback, it will mean a lot!
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you so much for giving us feedback on Martin's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
I have been using it for some time now
I have been using it for some time now, mostly playing slots. The site runs well and I did not have problems navigating or finding games. I also contacted support once and the issue was handled without much delay
25 March 2026
Unprompted review
Reply from Videoslots
Hi Banos,
Thank you for your feedback!
We’re pleased to hear that you’ve been enjoying the site and found it easy to navigate and explore the games. It’s also great to know that your experience with our support team was smooth and handled without delay.
If you ever need any assistance in the future, our team will be more than happy to help.
Kind regards,
Team Videoslots
Loyal player
I have played this site for a couple years now. The assistance is fast, the deposit is quick and easy same withdrawal times. Haven't won't big yet but who knows!
24 March 2026
Reply from Videoslots
Hi Monica,
Thank you for being a loyal player with us over the last couple of years!
We're thrilled to hear that our fast assistance and smooth transactions have made a lasting impact.
If there's anything we can do to further enhance your experience, just give our support team a shout.
Best regards,
Team Videoslots
Team Videoslots
Always very good
22 March 2026
Reply from Videoslots
Hi there,
We appreciate your kind words! We will make sure to share this with the rest of the support team.
We are available 24/7, should you require any assistance!
Best regards,
Team Videoslots
Contravening the Gambling Commission's regulations
The Gambling Commission regulations are very clear. They stipulate that Operators cannot allow deposits and play without verification, and then refuse withdrawals because of the same non-verification. Video Slots breach this regulation and then claim that their T&C's allow them to do this. They will say exactly that in their response to this review, of course. Don't believe them. Obviously, internal T&Cs are superceded by government regulation. This is the case in any regulated industry. But they'll claim (lie) otherwise.
The complaint has gone into the GC. So they will deal with Video Slots. Avoid these scammers at all costs. They owe me £1,000. I'll get it back through the County Court, but I really shouldn't have to go to that effort.
Anyone can look up the GC's rules about Operators withholding customer's balances under the fake guise of verification. Well, anyone apart from Video Slots, evidently.
23 March 2026
Unprompted review
Reply from Videoslots
Hi Jason,
We take all player concerns seriously and are fully committed to UK Gambling Commission regulations.
Upon registration, players are mandated to verify their age. This is typically done electronically, before any deposit or gameplay is made.
Once registration has been completed, Once registration has been completed, documents are requested and available for the players to upload on the account page. We may also request additional documentation should the player's gameplay reach the verification threshold or for withdrawals.
This approach fully complies with UKGC standards, contrary to the claims made in this review.
Should you require any assistance, please reach out to our 24/7 support team via live-chat or email.
Best regards,
Team Videoslots
Everything was brilliant great customer…
Everything was brilliant great customer service
20 March 2026
Reply from Videoslots
Hi Martin,
Thank you for your wonderful feedback!
We’re delighted to hear that everything was brilliant and that you experienced great customer service. That’s exactly what we strive to deliver every day.
If you ever need any further assistance, our team will be happy to help.
Kind regards,
Team Videoslots
Very quick and friendly help
20 March 2026
Reply from Videoslots
Hi William,
Thank you for your feedback!
We’re glad to hear that you received very quick and friendly help, that’s exactly the level of service we aim to provide.
If you need any further assistance, our team will be happy to help.
Kind regards.
Team Videoslots
I play here for 6 years and never got a…
I play here for 6 years and never got a problem.
Support always is there to help. Special Nicholas for helping all the time when I have a question and take his time to explain me
20 March 2026
Unprompted review
Reply from Videoslots
Hello Alex,
Thank you for your feedback!
We’re delighted to hear that you received great support from Nicholas. We’ll be sure to pass your kind words along to him.
If you ever need assistance again, please don’t hesitate to contact us via Live Chat, our team will always be happy to help.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you so much for giving us feedback on Andrea's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
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