Concerns over Customer Service
This is a Wholesale supplier of furniture that does not sell directly to the end customer. Purchased one of their products (a 3 seater Power Recliner Leather Sofa) from a retailer. The retailer delivered and assembled the sofa which came without any instructions. Asked the retailer for the Assembly instructions for the product (in case it needs to be dis-assembled and re-assembled to move it) but the retailer was not able to provide any or care instructions. Contacted Vida Living as the originator of the product on 3 occasions- firstly via their web site, secondly by telephone to their Manchester number whereupon I was advised to email their marketing. No responses to the contacts made via their web or the email to their marketing so an email to their CEO and again no response. The product itself is lovely but the poor Customer Service experience given by Vida Living raises concerns over things like service back up for the product, any warranty issues etc. If Vida Living can't have the courtesy to answer a customer enquiry what would they be like if one of their products needed a repair ? Vida Living has a very impressive web- site showing a large number of furniture items they supply and pictures of their staff including their 'Dream Team' Directors, but in reality it would appear that they are just 'Box Shifters'