Victoria's Secret Reviews 

The first two people were unable to help, first person Maria Joevina G lied to me, said my phone number was wrong when it wasn’t, was very unhelpful, second person Jacqueline T disappeared suddenly and finally Monica B helped me to get my refund processed, I’m very unhappy that the refund was not processed the first time and that I was not notified of this.

Online Holiday Shopping Shouldn’t Be This Inconvenient

I’m posting this so other shoppers are aware before ordering during the holidays.

I placed an online order during Victoria’s Secret’s Buy One, Get One Half Off sale and wanted to add gift wrapping for multiple items. The website only allowed one gift box, with no option to select gift wrap per item.

The next morning, while my order had not shipped, I contacted customer service to simply add two gift boxes ($14 total). I was told this was not possible. The representative (Anna) said I would need to place a new order, pay the full amount again, plus the gift wrap fee, and then return the original order to a physical store within 30 days.

That meant I would’ve been temporarily charged over $200, received duplicate merchandise, and been forced to go to the mall during the holidays — all because gift wrapping couldn’t be added to an unshipped order.

Online holiday shopping is supposed to be about convenience, not added stress and unnecessary financial burden. Customers should not have to float hundreds of dollars or make extra trips due to system limitations.

If you’re ordering gifts online, be aware of this limitation upfront.

I bought a bunch of bras with matching underwear from VS after getting my augmentation. Because I don’t know what my size is I used a tape measure and their fit calculator to order. All of them are too small. I did order during a sale so obviously don’t want to do a return and reorder. I read the return policy and it says for exchanges call the number. I call and get surprise surprise…. an Indian. The problem is not that I haven’t learned to understand them but I noticed they have no interest to help solve your issue. They aren’t a fan of the brand (traditionally people who worked these jobs were usually relatable and had an interest in keeping you satisfied so you remain loyal. These people could care less and they have no clue about the products or what you’re talking about. I ended up hanging up. I’m tired of trying to explain a problem with no help other than what I could have done on my own on the app. I called anthropology CS the other day for a problem with my order and was pleasantly surprised to get an American woman (I mean that’s who the brand markets to) heck I’m happy to talk to the gay guy at Kate Spade CS! He’s American, speaks decent enough English but most of all a fan of the brand and really helpful. I’m going to return everything I bought and start over again somewhere else. I have decided I’m not giving my money to these brands that have no interest in the Customer experience. I was so pleasantly surprised the other day that when I called anthropology, she just shipped me right out the replacement and sent me a return shipping label no problem! This is how it should be and I’m only giving my money to stores and brands like this. I’m not going to jump through a bunch of hoops to simply get to do a return and re-purchase at full price when it’s not my fault. This happened to me at Macy’s the other day I ordered a pair of earrings and got the wrong color. I checked my order and see that I ordered the right color. It was their mistake. Sending the wrong color when I called Customer Service surprise surprise again not an American had no interest in giving me any helpful Customer Service forcing me to pay again for the earrings that they messed up on. I wasted hours on the phone with that customer service agent trying to get her to understand what the heck I was trying to say honestly she probably understood. She just didn’t know how to properly relay the message to me. I’m not doing that anymore I ended up returning those items and I will never shop from there again and same with Victoria’s Secret. I will return everything I bought and will not return. Not only are they choosing to not pay an American and contribute to the American economy by being cheap and outsourcing their customer service but when they do that, they’re also avoiding having to make the customer happy so I think it’s done on purpose to both save money and not have to give Customer Service making it seem like there is a language barrier. I’m just not giving my money to these brands and you shouldn’t either.

Placed an order online, received someone else’s order instead. Tried to contact Customer Service via phone, no one answers the phone calls, the chatbots don’t reply, and the Customer Service via email takes several days to reply. Sent a complain a week ago and continue without receiving any information regarding a refund or the correct items being sent to me. Also, they do not accept returns on the store from online orders.

New store in leeds city Center nice sort just a shame they make you feel like a criminal been in there yeah am not the posh stuck up type just your average mum looking for her daughters Christmas wish list to be asked 5 times by staff members if I need any help security up my arse then been escorted to the till like I was going to tuck and roll out the shop with out paying didn’t let me look at the items properly until they where paid for!! Will never shop in store again and stick to online just nice sometime to see the products before buying them.. warning to any one who’s not dressed to the 9s your going to feel so awkward in there and be treated like your about to rob the place!! was better when it was in the trinity to be honest.

What an absolute disgrace this company is to shop with. I ordered and paid for two bags. The first didn't turn up in the packaging and I was told it was delivered to a neighbour which is rubbish. I eventually got partial refund for this bag. The second bag had a defect with the initials 2025 sewn on back to front. I have spend a solid week trying to get a refund, and have sent mulitple photos and videos of the fault yet I am still begin told they are "investigating". There is nothing to investigate. The bag was $115 and I am supposed to walk around with an incorrect stitching. What a joke. It's disgraceful that it is even challenged or questioned. How would I fake this sort of error and why would I do that when my daughter wanted the bag for christmas. There is no-one to speak with and no-one customer service in Australia. DO NOT buy online from this company.

Worthless company, they insist on using OnTrac for shipping. This criminal organization stole my package yet again. I’m done with all retailers that ship with OnTrac. Vote with your money, don’t buy from companies that use this criminal shipper.

Disappointed with how I was treated in store !
Was asked to walk to the bottom of the store - ( no one waiting ) to walk all the way back so I could pay - felt like I was at school getting told off 🙄🥹
No signs up asking people where to queue!

Trash ass company. Don’t ever shop online with me. They just screwed me over so badly. Placed an order on 11/25/25. Received an email saying it shipped over the next five days. I did not see an update with the USPS so I would chat with Victoria’s Secret every day and let them know and they would tell me don’t worry. It’s shipped you’re going to receive it soon finally on the sixth or seventh day I had enough I get back on chat. They offered to send a replacement with no explanation as to what happened to the other package so I called the phone number and the guy admitted that they never shipped it. It never even left the warehouse so after being lied to daily, what was the best they could do for me. Send me a replacement standard shipping couldn’t even offer express shipping and I even offered to pay for it. Nope they couldn’t do that though here it is going on six days now again and the order has not shipped again. I’ve reached out via chat. The only thing they can offer to do now is refund my money. That would mean they held my money for three weeks and I get nothing! $250 isn’t a lot of money at all. If this happens on Amazon, they give you a full refund and ship your order again don’t do business with these clowns. They lie to you all they care about is charging you $100 for a brawl you’ll never get any kind of refund or reimbursement if they screw you over. They are a joke. $100 for a bra. $80 for a sweater. Then after they charge you a million dollars they won’t ship your items and say oh we are experiencing a high order volume. Well, you make all that money hire some more help. It’s been 16 days since I first ordered my stuff and still nothing has been shipped. 16 days! After they claimed it was shipped. Oh and they cancelled 3 of my items because they didn’t have them in stock.

I went to Victoria Secret in the Hagerstown, MD mall to purchase new bras . Well first of when you walk in the store it looked like a five below store, hardly any bras to pick from. Then this girl measured me wrong, she had no clue what she was doing . So I picked out 4 bras they only had 2 in my size in the store the other 2 had to be shipped to me . Well when I got home and put them on and took a real good look at what they looked like on me I hated them. So when the other 2 came in the mail I returned them. I paid almost 164.00 for all 4 bras but since 2 were mailed to me that had to be a separate transaction. They wanted me to take a store credit after I paid cash and the girl argued with me. I told her you better get your corporate office on the phone because I paid cash and cash is what I want back not a store credit. So finally they swiped a gift card then voided it now they will send me a check in 14 days. How do you like that . Then I st and think my bras I bought before were regular price 80.00 but the regular price now is like 55.00 . That tells me they are cheaply made. And all they worry about selling is jeans and all this other junk . I also remember when Victoria Secret opened their stores the women had to be dressed in nice black pant suits and blouse. Now you walk in this store the girls are dressed like slobs wearing sweat suit pants, all different color hair. Victoria Secret’s standards sure have dropped over a period of time . I will never ever step foot in one of their stores again. I’ll shop Frederick’s of Hollywood from now on , I never had a issue with them and I always loved their stuff. The only thing there is you can’t try it on so if it don’t fit you have to return it . But I’d rather do that and get better quality material.

Bad customer service

Having shopped in many stores, I treated my daughter to her first 'fancy' bra. As I live a long way from the nearest store, I ordered on line this time as it was a christmas present . The bra (nearly £70) came in shit packaging and was awfully presented. Total disappointment, ive had better from a £2 shein delivery. They couldn't even bother to pop one of their gift bags in the parcel. Ill have to buy a bag and hope it does the £70 bra justice, as at the moment it looks like a cheap knock off (should have brought the knock off at a 1/4 of the price). I contacted customer services, they were as shit as the packaging. I will NEVER shop at VS again, and neither will my daughters. Terrible service. Nothing special about a so called 'sexy' bra, stuffed in cheap packaging. Awful

I am a foreign visitor to the United States, and during my trip I placed an online order with Victoria’s Secret totaling about $630, shipped to my friend’s address. What I received were six panties, each sent separately by FedEx. The remaining items—worth roughly $600—were never delivered, and according to the FedEx tracking (473252108036), it appears that the shipment was created but never actually handed over to FedEx.

Despite this, Victoria’s Secret refuses to refund or resend the missing items. They claim they gave the package to FedEx, even though the tracking clearly shows no movement. This alone was extremely frustrating, but the customer service experience made things even worse.

After 54 days after I placed and order and paid 630USD I called to Support: The phone support I received was shockingly rude and unprofessional. The representative sounded like she was in a noisy bar, constantly interrupted me, and even threatened that they would “monitoring me” because the order was “too large for personal use.” I was absolutely stunned that a major American company would speak to a customer this way. It reminded me of the kind of treatment I haven’t seen since the old communist era 30 years ago.

Since Victoria’s Secret refuses to help, I now have no choice but to dispute the charge with my bank. It’s extra work, but I will not simply give up $600 to what feels like a scam experience. I truly do not understand why a billion-dollar company would employ people who treat customers like this, or why they provide no email or official channel for escalating complaints.

For reference:
– Standard customer support seems to connect you to call centers outside the U.S.
– The extremely rude support came from this number: 614-344-1656.
– I also recorded part of the conversation, where the representative explains why I supposedly cannot receive a refund even after two months with no delivery:

After this experience, I will never purchase from Victoria’s Secret again.

I ordered 7 bodymists from them, I waited two weeks TWO WEEKS when for others it already arrived, it said the package is on its way , then I receive a message that I only get to have a part of my package because they couldn’t give me the other 7 perfumes. I was like WHAT !? I hate this because tell me why I waited so long to only half of my order to be delivered. Their services are so bad and I know I’m not the only one saying this, for the future , please don’t order from them. Thank you

Over charged me for goods when checking receipt. Then they would not sell at price labelled on garment and discount promoted stating the ehad office had labelled the garments wrong. Asked for refund, as did not want the goods at a higher price. Still waiting for money to be put in bank. Have you heard of consumer rights victoria secret!!!

I am a regular customer and frequently buy Victoria’s Secret products for my wife, but my latest experience was extremely disappointing. During your recent promotion for a FREE VS Shine Tote & Blanket with orders over $200 CAD, I logged into my account and added about $210 CAD worth of items. While browsing for more, I was suddenly logged out and couldn’t log back in, not even in Incognito mode or on another device. My wife faced the same issue, which clearly indicated a server problem on your end. I contacted live chat support and spoke for about an hour with Sheina Jayn D. I explained that I couldn’t apply the promo while checking out as a guest, and she explicitly advised me to place the order anyway, assuring me that she could apply the promotion afterward. I followed her instructions and shared my order number right after completing the purchase. Then she informed me that the order wasn’t editable and abruptly ended the chat. I immediately called 1-800-411-5116, but the first agent said they couldn’t modify the order and told me to wait for delivery and return the items at my own expense. When I repeatedly asked for a supervisor, I was told none were available, and the call was disconnected. I called again and finally reached a supervisor, but the only offer was a prepaid return label. This situation is unacceptable. The problem started because of your technical failure, and I only placed the order after being misled by your representative. I expect Victoria’s Secret to honor the promotion active at the time of purchase or provide fair compensation for the inconvenience

Don’t EVER opt for the credit card here. They are consistently changing their terms and adding fees without notice. All a ploy to get more money. Closed my account and was told my balance was paid in full. Only to get hit with late fees, paper billing fees, and interest fees. TWICE. Over $80 for NOTHING. Stated there is nothing they can do since the account is closed. THEN WHY DO I HAVE FEES?????????!!!!!!!!! Scammers. Will never shop here again.

I purchased the body lotion and body mist in the fragrance "pure seduction" and it is as its name suggests purely seductive and now I cannot go back ever to other fragrance
It is very nice fragrance and the formula of the body lotion is very nice

My daughter wanted the striped dressing gown last Christmas. It was out of stock. It was out of stock just over two weeks ago too! I phoned customer services. They told me to wait a few days then check online. Looked and yes! Back in. Ordered. Arrived yesterday. Perfect. Christmas present done. Thank you

Bought those foldover leggings as I have another pair and really like them. They turned up ripped in the worst place I think you can assume where, so I’m not going to be able to wear them. Spent ages on the phone only to find out I can’t get them replaced as they sold out (I’ll live with that and get the refund) turns out you don’t even get you’re refund until they are delivered back to the store, funnily enough some people work and can’t afford to just not get a refund on a faulty item because they don’t have a lot of time to find an evri locker. Am also reading now tons of reviews saying they returned their item and never even received their refund. Really frustrated as to why I need to send a faulty item back instead of just a photo of the damage anyways tbh. Stingy brand should sort themselves out!