Victoria Linen Co Reviews 

116
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the bed linen and appreciate that items are custom-made to perfectly fit non-standard or extra-deep mattress sizes. People also find the online ordering process straightforward and note that the customer service team is exceptionally helpful, polite, and professional when contacted. Though some customers experienced longer delivery wait times because the products are carefully handmade to order. A few other people also felt that certain items had minor stitching or sizing flaws, or noted disappointment that bespoke goods could not be easily returned.

What people talk about most

Product

People report positive experiences with product, noting that items are well made, fit non-standard bed sizes... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the well-made bespoke items and durable... See more

Order

Customers consistently note positive experiences with order, highlighting that the process is easy and... See more

Delivery service

Reviewers mention positive feedback about delivery_service, highlighting that items are consistently... See more

Service

Clients share positive opinions on service, highlighting efficient communication and friendly staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed mattress protectors and sheets for 6'6 single beds and placed my order. Didn't see until too late that there is quite a lengthy lead time because the items are made from the orders. I contact... See more

Rated 5 out of 5 stars

Beautiful quality bed linen, made to measure for my under sized double bed quilt. I ordered a zipper instead of buttons for fastening the quilt cover. Nothing was too much trouble. It took a while to... See more

Rated 5 out of 5 stars

This is my second order and as previous order absolutely spot on. The precision of the quilt covers and pillowcases is very good in that when ready to iron they lay completely flat and not twisted fa... See more

Rated 5 out of 5 stars

I am a returning customer. This my second purchase after fabulous experience the first time when I also spoke with their customer services who managed to get me a quicker delivery that time. This time... See more


Company details

  1. Bedding Store

Information provided by various external sources

Victoria Linen are specialists in making high quality bedding and made to measure curtains. We produce bespoke bedding made in 200, 400 and 1000 thread count luxury fabrics. Contact us on 01706 220020 for more information or if you require samples of ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

116 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(116)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Super Quality

Delighted with the quality of the sheets we bought. The ordering process was easy and when the sheets arrived the difference in the quality of them with a purchase from Amazon was clear to see

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve used Victoria Linen for a few…

I’ve used Victoria Linen for a few years and the quality of the products is very good with attention to detail especially for non-standard sized items. Just as important is the high level of sales service with problems addressed promptly and efficiently, including being able to speak to someone in person- not a chatbot!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

This is my second order and as previous…

This is my second order and as previous order absolutely spot on. The precision of the quilt covers and pillowcases is very good in that when ready to iron they lay completely flat and not twisted fabric as if cut on the bias. Excellant quality and service will always be my first choice. Thank you Victoria Linen.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Very pleased with my bed set

Very pleased with my bed set. The only problem was they had run out of material and I had to wait for the rest of the set but I was informed about this and advised how long it would take and it was delivered when they said it would be. I will be ordering again but will telephone first.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Small double duvet cover

Ordered a duvet cover and pillow cases from Victoria linen. I've found it difficult to buy a small double duvet set on line other than white. I chose my material and gave measurements and it fitted perfectly. I'm very pleased with my purchase.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Quality and Comfort

Best bed sheet ever. Washes well. Really comfy and soft. You really get what you pay for and you're supporting a British company.
You have to wait a while but the delivery when it arrives is well packaged and all recyclable , which is great.
Despite the cost I'll be buying my linen from Victoria Linen in future.

13 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. Waited weeks for the delivery of 2 high thread count valances for 150cm beds. Ordered from them because I needed 33cm length which I’ve been unable to find ready made. I simply couldn’t believe the appalling quality of what was sent to me…..corners stuck out at all angles and massive puckering on the hems. I complained gently. They had them uplifted. I waited for an apology and refund. Oh no!! They think their product is up to their standard and I can’t have a refund. Then they tried to bribe me with a 40% discount! The product is junk, un-usable, most definitely not of merchantable quality at any price. Trading Standards and credit card company next stops.
A dreadful company.
Update: don’t believe a word of their reply, the goods supplied were and remain unusable junk. Wish I had the possibility to upload photos of this so the lies being told were visually obvious!

12 May 2026
Unprompted review
Victoria Linen Co logo

Reply from Victoria Linen Co

We’re sorry to hear that you were disappointed with your order.

After receiving the valances back for inspection, we carefully checked both items and did not find any manufacturing faults or defects with the stitching or construction. As these are made-to-order valances in a specialist 33cm drop, they were produced specifically to the measurements requested.

The puckering mentioned was consistent with creasing from packaging and transit, and the valances simply required pressing before use, as is common with many high thread count cotton products after shipping.

Although we did not agree that the items were faulty, we still offered the valances along with a goodwill refund. This was to address the inconvenience caused and wanted to resolve the matter fairly.

We’re proud to have supplied UK-made bespoke bedding for many years and always aim to deal with concerns politely and reasonably.

Rated 1 out of 5 stars

As my previous review

As my previous review, my purchase was not made in UK and I cannt see where on your website it mentions you sell products by other companies that are not made in the UK. And you charged £17.00 more then the product cost on the manufacturers website.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Keep up the good work!

We had been looking for larger single duvets for some time, and we are delighted with both Victoria Linen's goose and duck down duvets, and the bed linen we ordered to go with them. We're now going back for summer duvets. Keep up the good work!

20 November 2025
Unprompted review
Rated 4 out of 5 stars

Can’t fault product just didn’t work for us.

Purchased: Premium Duvet Protector – Waterproof & Breathable.

Delivered quite quickly even when we ordered a week before Christmas. Can’t fault product quality itself. Initially purchased due to nappy changes done on bed.

The duvet protector may actually be of a better construction than the actual duvet cover. It’s not noisy either. I think my previous duvet was more noisy (crinkly which this isn’t).

We have only stopped using it as was making my duvet too heavy and hot. We were getting too sweaty. We used it for ~13 nights. End Mar-Apr. Weather was getting warmer and heating being used also.

I think this is partly due to my duvet being wool filled and the water-resistant material in combination with the zip trapping extra air. I think wool is supposed to allow air circulation which this maybe preventing.

It’s definitely seems more waterproof than breathable. My Mrs kept losing her duvet corner as it kept slipping inside but I didn’t on my side so that maybe due to user error.

17 December 2025
Unprompted review

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