VictoriaCars Reviews 

As so many reviews I have just read (and wish I had read before booking with them!), I would strongly advise against renting a car from this company!

Whilst the car we hired was not in the best of condition (multiple scratches to multiple panels), mechanically it was fine and we had no issues with it during the rental period. Similarly, when we returned the car (in exactly the same condition as we received it), their staff confirmed that there were no issues. Only on returning home did I receive an email stating that part of my deposit was been withheld to cover the cost of repairing 'damages found on your vehicle during the rental period'. This claim was totally baseless and as I pointed out in my response, the mark was actually highlighted on the contract document I signed when initially collecting the car!

I still have not received a response to my email and I have chased again, although I feel that with the level of customer service experienced to date, I am simply wasting my time! Whilst this behaviour is totally unacceptable (and most probably sits within the 'grey' area of legality), there appears to be absolutely no means to escalate the issue and hold these 'cowboys' responsible.

As another reviewer has highlighted, AVOID AT ALL COSTS IF YOU VALUE TRANSPARENCY and FAIR TREATMENT!

The car coated 3 times higher because they are fraud! I returned the car in perfect condition with dated, time-stamped photos showing no damage. Despite this, the company charged my credit card with no proof or proper explanation. Their photos had no date, time, or plate number. No response after weeks of follow-up. I’ve filed a dispute with my bank and will report them to Spanish consumer authorities. Very disappointing experience.

Avoid at all costs. These guys are extorting money by falsifying claims of damage. They're legit criminals.

Went through Discovery Cars (who by the way have the worst customer service support second to none) we paid for extra insurance so didn't need any additional. The insurance documents from Discovery Cars even state "The rental supplier may offer you additional coverage. You may decline this if you have purchased Full Coverage"

Arrived at Alicante where the desk try sell us extra insurance and when we refuse we get sneared at.

I videoed the whole car with the guys pointing out all the marks etc.

Long story short.

We get back to the UK and receive a shady email...
"In case you have a private insurance company, please send them this invoice and pictures to them for the payment.

Deposit: €900
Liters 1 €0.00 €0.00
Refueled: 5.00 Liters.
2 Bodywork, Left Front Wing, Light 1 €53.72
3 Interior, Rear Seat, Light 1 €32.23
4 Refueling, Service, Light Refueling

What they don't know is my daughter also hired a car with us at the same time.

They sent her the same invoice. Which proves these guys are criminals. They are extorting money by falsifying damages. And they have probably been doing it to 1000's of tourists for ever.

It's first class criminality.

They didn't send any photos of any damage. We're not stupid we understand what they're doing.

Damage to interior lights? Wtf?

They're claiming on everyones insurance small enough for everyone to not be arsed about contesting it. They're stealing money with intent and getting away with. 100's of cars a month are rented. How much are they getting away with.

But no one is doing anything about it.

Someone needs to help bring these racketeering criminal c**** down.

If I had read these reviews in the first instance I would have never gone with them.

Avoid these scammers at all costs

Further to my review of damaged car,
I have sent about 10 emails to someone called
Adrian, again with photos.
He has not the decency to answer.
Therefore after 14 years of excellent service I will
write a report on NAMED AND SHAMED

Never had a issue with this company drooped car off at my villa and collected on time cant fault them returned fuel payment 1 day after would recommend not sure why all the bad reviews this was at the moraira branch

Although the car itself was in good condition and met expectations, the service experience was highly disappointing. The vehicle was delivered over two hours later than agreed, with no prior notice or explanation. To make matters worse, I received conflicting information about the pick-up time: the delivery person said it would be collected the same evening at 21:00, but when I called the 24/7 emergency line, I was told it was scheduled for the following morning.

This lack of coordination shows a serious absence of control and professionalism when it comes to customer service. There was no follow-up, no apology, and no refund or compensation offered — in fact, my request for a refund due to the late delivery was simply ignored.

Based on this experience, I will not be renting from this company again, and I strongly advise others to look elsewhere.

I strongly advise against renting a car from Victoria Cars. After returning our vehicle in perfect condition, their staff confirmed everything was fine and no issues were noted at drop-off. To our surprise, days later we received a baseless damage claim for something that absolutely did not happen during our rental period.

Worse still, when we disputed this claim and requested evidence, they simply ignored our emails. No photographs, no inspection report, no explanation — just an attempt to charge us for something we had no part in.

This kind of behaviour is completely unacceptable and feels like an organised scam to extract extra money from honest customers after the fact. Avoid at all costs if you value transparency and fair treatment.

Avoid at all costs. Having returned our car to Alicante airport. I was keen to ensure that the car was checked over by the staff. I was originally told that it would be checked over by the persons manager when he returned to work (we were dropping off out of hours) I insisted that the car was checking and the man behind the desk begrudgingly came outside to look. It was confirmed that there was no further damage to that already marked on the sheet when we collected the car. 4 days later I have received an invoice (deducted from my security deposit) for “damages” the email they have sent refers to pictures that they have allegedly sent with the invoice. There are no pictures. Fortunately, I took a video of the car upon return but currently they are not responding to my emails. I am also even more concerned that they are auto generating positive Trust Pilot comments at the time of booking using our contact details. Fraudulent activity.

They are scammer. 0 star.
They tell you all is ok when return the car and charge you a fews days later for damages.

Returned our car at Alicante and one of the staff checked it over with me and passed it. 3 days later I get a bill for damage that wasn't there in return . Scammers ! AVOID!

Avoid Victoria Cars Alicante – Scam Tactics

I was told my deposit would be refunded within three days, but after 16 days of silence, I received an email charging me €150 for damage that was already marked on the check-out report. When I returned the car, their staff inspected it and confirmed there was no new damage.

This is a classic scam tactic — no warning, no proof, just a surprise charge weeks later. Dishonest and unprofessional. Avoid Victoria Cars in Alicante at all costs.

We chose VictoriaCars as we'd used them previously for car rental in Alicante & had a good experience with no problems. But sadly not on this occasion. On returning the car, the man checked the car to make sure we had refueled & assured us that everything was fine & that our deposit would be returned within the next few days.
However 4 days later when we'd returned home to the UK, we received an email from VictoriaCars informing us of supposed scratches on the car & that an amount had been deducted from our deposit. We can honestly say that there were no scratches that we were aware of that occurred during our rental period. There were many scratches on the car when we picked it up & they weren't all marked on the rental agreement form. The photos which VictoriaCars sent showing the supposed damage, show one white mark which looks like it could be bird poo which was about an inch long & then a second slight mark about the size of a pen top. We can't understand how a company can come back to you 4 days later with supposed damage. We believe this to be a scam!
We sent several emails to query the supposed damage but got no response.
We certainly won't be using VictoriaCars again & would advise others to avoid!

We had a great experience with Victoriacars.

After being blackmailed for an insurance of 200 euro or a 3000 euro deposit by another company, we ended up finding a deal with Victoriacars where everything was included for almost the same price as the insurance extotionists. They delivered the car where we were staying and I could deliver it at the airport in Alicante.

The car we had broke down the day before we were leaving, but we had a new car delivered 30min after we called. Outstanding service in my opinion.

I would highly reccomend them

If I could give this company 0 stars I would. They let the battery on the car run flat and then demanded money to replace it. Furthermore, broke their contract / written agreement of a 300 euro charge. For no reason whatsoever demanded 400 euro. Avoid this company at ll costs. FRAUDSTERS, CHEATS, COWBOY OPERATION. Should be investigated immediately

I returned the car and whilst they checked it they would not refund my security deposit saying it will be dealt with on Monday. A few days later I got my refund less 50€ no explanation beforehand.
When I challenged it with them they said I had scratched the door handle. Of course I challenged it with them asking which door handle because I had taken photos when I dropped it off. They could not or would not provide it and after many emails I reported it to my credit card company and today the money back.
Clearly they could not support their claim.

Everything ran smoothly from start to finish. Car was lovely, clean and the odd scratch was noted by David, who speaks fluent English and Spanish, when he dropped it off. It was delivered and collected from our hotel, The Cap Negret, and reception booked it for us and said they had had no problems with the company for the 7 years they’ve been using them. Petrol deposit 75 euros (just over £64) was returned to our bank account within a week. Would definitely use again.

I don’t have the same experience like other people. I hired a car at Valencia airport. Fast shuttle (little bit slower if we came back), decent car, and no problems with the money. Offcorse many people that are complaining doesn’t take a full insurance at the company, that’s asking for trouble. I always take the rent and the full insurance @the company and not another website. Well get back the fuel deposit, our experience was ok. So next time we maybe take the same company again. For our next vacation the price is a little higher than RecordGO, but you can sleep on you’re 2 ears, Victoriacars is a decent company. I’m happy with them…

They deducted €10 from the fuel deposit for no reason whatsoever as I filled up the car less than 1Km from thier Alicante office, I know it's only €10 and people had worst experiences but it's the principal.

This company is fraudulent.

I returned the car with NO damage FULL on October 5 2024. I waited for almost 50 minutes to be told "oh the queue is too long, give me the keys and your fuel receipt (yes I had to prove the amount of petrol filled within 5km of the airport) and you can go"

October 8, I get this mail telling me I damaged the car and they were deducting money from my deposit. There was no damage to that car. It was minded for the 3 weeks I had it so I wouldn't have to go through this absolute nonsense.

1st January 2025, I am yet to receive a follow up from my two email with regards to the unlawful deductions made to my deposit. It has been 2 months and 23 days and counting.

This car was returned FULL and my fuel policy was FULL to FULL. They have not refunded my full fuel deposit.

I requested a copy of their complaints procedure, which the are obligated to provide by law yet they have not fulfilled that request either

AVOID at all costs!

They were very busy when we arrived to collect the car, so there was a bit of a wait. It was dark and the car was parked in a space with other cars on either side. We were rushed, the person handing over the car barely looked around it and ran back into the office. When we returned the car they said we had caused damage to the front wheel trim. This wasn’t cased by us as we only drove the car to our accommodation and parked in a space with nothing else around it, no kerbs. I asked the Victoria car hire person, to look back at the previous car hire agreement to see if the damage was on there. He said he would. Once home, we were notified of a charge for damage. I have emailed Victoria cars requesting that the previous car hire record is looked at. They have not done this and have not responded. I advise taking your time on collecting your car, don’t be rushed and take plenty of pictures.