VictoriaCars Reviews 

473
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally clean, modern vehicles and the remarkably efficient shuttle service provided directly from the airport terminal. People also express deep appreciation for the friendly, professional personnel and the highly competitive rental prices without hidden fees. Travelers regularly mention that picking up and dropping off cars runs smoothly. Some reviewers were not happy with delayed deposit refunds and unexpected extra charges applied for fuel or minor vehicle damages. A few consumers additionally noted experiencing unhelpful staff attitudes or dealing with frustratingly long wait times during the vehicle collection process.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficient pick-ups, clean cars, and helpful... See more

Staff

Consumers find staff to be ambiguous, with highly mixed experiences reported regarding employee interactions.... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the competitive rates and lack of... See more

Product

Customers had ambiguous experiences with product, reflecting a split in opinions regarding vehicle condition.... See more

Refund

Users describe ambiguous interactions with refund, experiencing a wide split in satisfaction. Many consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Receiving the car was effortless and not fussy - although on return the gate was closed and Victoria cars sign is not obvious.. It would be helpful that the car is explained to customers. How to open... See more

Rated 4 out of 5 stars

I have no complaints usually and have used them a lot, but last time they were very late collecting the car back from my holiday rental which meant I had to miss lunch with friends on my last day. Tha... See more

Rated 4 out of 5 stars

Staff are very helpful. Have used Victoria Cars a couple of times for rentals so far. No hidden fees. They were a recommendation by a friend who travels regularly to Spain, and I wouldn't use anyon... See more

Rated 3 out of 5 stars

Customer service at Alicante pick up & drop off very good. Head office not so good ,you wait a long time approx 19 days before you get your deposit & petrol money back. Other car hire companies hol... See more


Company details

  1. Car Rental Agency

Written by the company

Car hire company with offices at Alicante and Valencia airport and Calpe. Free car hire delivery to any hotel in Calpe. Car hire with fully comprehensive insurance with no deposit and no excess. No hidden charges. Car hire delivery to Altea, Moraira, Denia, Javea, Altea la Vella, Teulada, Cumbre del Sol, Benitachell.


Contact info

3.9

Great

TrustScore 4 out of 5

473 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(473)

218 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Confusing and unfriendly

Booking the car was very confusing, because as my flight was due to arrive shortly after 11 pm, it wasn’t at all clear how to book a time and date after midnight without having to worry whether there would actually be a car available at such a late hour. When I went to collect the car, I was treated very rudely – unfortunately for them, I understand Spanish, so I could hear what the staff were saying about me amongst themselves which wasn't friendly at all to say the least. Victoria Car Rental - not a nice way to start your holiday!

29 May 2026
Unprompted review
VictoriaCars logo

Reply from VictoriaCars

Thank you for your comments.
Could you please contact us to our e-mail with your booking number and a short description of what you heard. for us in not acceptable any type of disrespect and take action immediatelly.
Also, please le tu us know how would you improve the booking enginge. you can book until the end of the day and if day change you start next day at 00:00 at this point. Any sugestion is wellcome.

Rated 5 out of 5 stars

I have used Victoria Cars' service for…

I have used Victoria Cars' service for many years and have always found it reliable and hassle-free. I use it several times a year for trips to Spain and have never experienced any issues. I can wholeheartedly recommend Victoria Cars and will continue to use them exclusively.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent rental company

Before our trip, I spent a lot of time reading reviews about car rental companies in Alicante, and honestly I was a bit worried. I’m happy to say that our experience with Victoria Cars was excellent from start to finish.

Everything went exactly as promised. We even received a free upgrade to a larger vehicle than we had booked, which was a great surprise for our family trip.

The pick-up and return process was smooth, the staff were friendly and professional, and there were no unexpected charges. The fuel deposit was refunded to my card the very next day, exactly as promised.

Based on our experience, I would definitely rent from Victoria Cars again and would happily recommend them to anyone looking for a reliable car rental company in Alicante.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not rent from this company

Do not rent from this company. The car was returned with no damage. We were charged €39 for some sand (very small amount) on the internal of the back seat. We never had any passengers in the back so maybe it was from a bag but it was minimal on the photo. No reply from the company when I tried to challenge it.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

Victoria are great.

Allways get what you pay for, no hidden costs or credit cards needed. Buy the super relax cover and everything is included, fill up the tank on return for a full refund.
Speedy shuttles and great cars.
Been my go to over 35 years!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Used many times

The company is always good, cars are in great condition. paperwork and checkin/out are smooth and they have been helpful to me in the past with a difficult situation.
Petrol refund is rapid.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I don’t normally use off airport car…

I don’t normally use off airport car hire, but the cost advantages should not be ignored. On arrival we had to wait 10 mins, and then my fellow travellers (with golf bags) could not get on the bus (full) so I went and picked up the vehicle. 10 mins to the depot, and 10 mins processing (better than the queues at airport counter) and I was driving back to pick up my companions. The proceed was quick and easy, staff quite polite and efficient, location easy to get to, all in all I can recommend

4 June 2026
Unprompted review
Rated 5 out of 5 stars

we are glad

we want to thank you for the perfect service.we had a great car and every thing was ok . the shuttle bus was already on the airport and the car was ready,so it didn"t cost extra time. much better then when you rent a car on the airport. no stress and friendly employees

3 May 2026
Unprompted review

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