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Viator.com Reviews 322,491

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 57,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional knowledge, helpfulness, and engaging approach, making tours informative and enjoyable. The booking process is consistently described as easy and straightforward, with clear information provided. People appreciate the overall service, highlighting the smooth transitions, timely pickups, and well-organized itineraries. Many also commend the user experience, finding the website easy to navigate and the tours themselves offering stunning locations and memorable activities. However, some customers reported issues with tour logistics, such as drivers waiting at incorrect locations or tours starting late. A few people also mentioned that some tours did not include fundamental elements, like entrance tickets to castles, or that the pace of activities was not well-controlled for mixed-experience groups.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward. Many... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the organization and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the ease of use and navigation... See more

Location

Consumers find location to be positive, often praising the stunning vistas and beautiful towns visited.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic tour. João is an amazing tour guide. He picked us up at our hotel, took time to understand the rest of our itinerary and made real time adjustments to our personalized tour as such. He is a... See more

Rated 5 out of 5 stars

These tours in any city are almost always about the guide you get. Well we lucked out w Victor :-). A native born son of Porto, his pride in his city was infectious and his knowledge very deep. He di... See more

Rated 5 out of 5 stars

Irish Mark was the best guide! Knowledgeable, funny and very interactive. He knew so much about so many different things and Edinburgh. Highly recommend! It was a great day, walking around with him an... See more

Rated 5 out of 5 stars

Lily at Lily's Tour Company has been awesome. Her help coordinating arrangements for our driver to pick us up at the Universal Studios Grand Hotel on the far east side of Beijing for a very fair fee i... See more


Company details

  1. Travel Agency

About Viator.com

Written by the company

Our promise to you

Written by the company

As the leading marketplace for travel experiences,
Viator makes it easy to plan tours, activities, and excursions around the world. With more than 300,000 experiences to choose from—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—there’s always something new to discover and book, both near and far from home.
Real traveler reviews give the inside scoop from people who’ve already been there, so you can plan with confidence. Free cancellation helps you plan for the unexpected, and 24/7 customer service means you always have support around the clock. Viator. Plan better with 300,000+ travel experiences. For more information, visit www.viator.com.

Why book with Viator?

Benefits

Ultimate flexibility

You're in control, with free cancellation and payment options to satisfy any plan or budget.

Memorable experiences

Browse and book tours and activities so incredible, you'll want to tell your friends.

A Tripadvisor company

We're owned by one of the most trusted names in travel.

Award-winning customer service

New price? New plan? No problem. We're here to help, 24/7.

Start Browsing

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

322K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Enjoyed my time at Honey Island

Enjoyed my time at Honey Island! Very informative. Was able to see crocodiles like Elvis, a raccoon named George, a turtle, pelicans, and a bunch of Cypress trees. Definitely check it out.

12 May 2026
Rated 5 out of 5 stars

The guide was great

The guide was great! They were very helpful with us and our baby. They even called when they realised we were a little late. The location was also fantastic. It was a great day tour.

5 May 2026
Rated 4 out of 5 stars

Very easy to find options

Very easy to find options. Very simple to select the one of interest. Booking worked very well. The option to reserve without paying immediately is great. The only suggestion would be to have a more prominent LINK to the various restrictions that apply to some of the options. For example, luggage limitations, and wait time restrictions on airport transfers.

11 May 2026
Rated 1 out of 5 stars

Tour 1

Tour 1: No tickets provided, no help when we were in front of the attraction, email and WhatsApp messages ignored, phone not answered. Tour 2: tickets provided this time, but tour delayed 15 minutes while waiting for your agent to show up. The tour was very brief and led by a very bored woman.

12 May 2026
Rated 3 out of 5 stars

Too many canceled trips

This is the second time that I've booked an activity through this company associated with a cruise I was going on. First time was a catamaran trip, which was canceled because there one enough people and now a golfcart rental for the day was canceled for no reason, two weeks ahead of time. Don't think I'll be using them again.

12 May 2026
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE WITH QUEENS TOUR, CANADA!

DEPLORABLE SERVICE!!! (Queens Bus Tour for Niagara Falls) DO NOT BOOK QUEENS TOUR, CANADA

This was the worst experience I ever had on an international bus tour or any bus tour. My family and I traveled to Canada from The Bahamas to celebrate our Mother's 80th birthday.

On May 7th - we arrived less than 10mins late (downtown Toronto). The Queens Tour female tour bus driver was impolite & unaccomodating; she stated that her bus was "full". How can the bus be full when we paid in full in advance? Clearly, we could see that the bus WAS NOT FULL!!! Sadly we missed the 1st half of bus tour. REGRETTABLE. UNACCEPTABLE

We paid even money to catch another bus so Mum doesn't miss Niagara Falls. They (Queens Tour) claimed they were trying to reach us.

At the end of the Niagara Falls tour we arrived at the designated Queens Tour Pickup Spot very early eventhough it was wet, cold & raining. We kept getting the turnaround from 2 other Queens Tour drivers that our designated bus driver would arrive 3:05pm, Ok. However, she was a few minutes late. But when she arrived, it was the very same impolite, unaccomodating female bus driver. She prevented my 80-year old Mother and us from entering the bus and asked us to wait in the cold and rain.

Queens Tour drivers are not friendly, not accommodating and lack common decency & empathy towards people of Color and Senior citizens. They really need really extensive training on how to handle guests of all nationality & age!!

We missed out on the beginning part of their tour. We cannot get that time back. Memories and monies are lost.

DO NOT BOOK WITH QUEENS TOUR (CANADA)

We were told to catch another bus which we had to pay for a taxi to do. More inconvenience. When we arrived we that bus was not available either.

2 May 2026
Rated 5 out of 5 stars

At first

At first, the trip to Draculas castle, Peles slott and the old town, there was an amazing guide! The parlament was also nice with that girl who told us everthing she knew!
At last the trip to Constanta and Mamaia. Very good guide, but finally in Mamaia, it was heavy rain and thunder so we could'nt see much. But that was the weather. We felt safe the whole tour. A little bit hard to find the meetingplaces, but we did it! I recomend Viator!

15 April 2026

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