viagogo Reviews 

3,599
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the straightforward purchasing process and the speed of ticket delivery upon acquisition. Many people noted the convenience of securing last-minute tickets or finding deals for sold-out events. However, some reviewers were not happy with the cost, mentioning paying significantly more than the original price or facing unexpected fees. A few other people also felt that the platform itself or its support system could be problematic, such as experiences with inaccessible accounts or denied order cancellations.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, as experiences vary significantly. While many... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions among consumers.... See more

Price

Clients share ambiguous opinions on price, as experiences vary significantly among buyers. While some... See more

Website

Reviewers mention ambiguous feedback about website, experiencing both smooth ticket purchases and significant... See more

Product

Customers had ambiguous experiences with product, reflecting a wide range of vastly different outcomes. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

the vast selection options for the tickets even at the last moment with extremely good deals. The service charge can be a bit lower, else it was wonderful experience and definitely worth finding deals... See more

Rated 4 out of 5 stars

Found the buying experience quite easy. But the late delivery of tickets just hours before the game was nerve racking...especially for someone who has to travel to get to the venue.

Rated 5 out of 5 stars

Bought tickets for Lady Gaga in Antwerp on 11/11/2025. Yes, I ended up paying three times the original price, but that’s a personal choice you have to make for yourself. Got my tickets four days befor... See more

Rated 5 out of 5 stars

I was an anxious wreck until the tickets arrived as its the first time ever using this site. The tickets only came on the same day as the concert. I was so concerned I kept on speaking to customer ser... See more


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3.4

Average

TrustScore 3.5 out of 5

4K reviews

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3.4

All reviews

(3,599)

558 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Second time I've used Viagogo for a sold out event and it went completely fine! No hassle at all and got the tickets on time

Will use again if I need!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Concert was great Benito put on a great…

Concert was great Benito put on a great show. We arrived a little late because of last minute decision to go. Impossible to find seat section that was paid for. Too dark.
We stood in section that im sure was less valued.

28 May 2026
Unprompted review
Rated 4 out of 5 stars

The contact center was very responsive…

The contact center was very responsive and keenly followed up once contacted/inquired.
Having more clarity on when and how to expect the tickets, and having them min. 24 hours before the event is fundamental. There is ticket cost reimbursement if the tickets are not delivered, however it is not only ticket cost. There is travel and hotel bookings related.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Euroleague final 4

I have bought a 2 day pass for Euroleague final 4 event. Immediately I contacted viagogo support so to inform them about the change that needed to be made at personalization information at both tickets as per Euroleague instructions. All agents I spoke with , were very polite, helpful and explanatory. They did more than their best to resolve the issue with the change at personalization information. Despite their efforts the seller didn't manage to make the changes. They immediately contacted me and informed me about my rights and their policy and they found another ticket for the event, contacted the new seller by themselves about what he had to do, and I had my new ticket a day before the event with the right personalization information. I really want to thank every one agent i spoke with. I have a really good experience despite the anxiety about the first seller. Everything went well and I will use viagogo again.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience! Had an issue with my tickets not coming through and viagogo handled it and got me equivalent tickets with no hassle on my end what so ever! Would definitely purchase from them again!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, Viagogo gave me the chance to buy a last ticket for an Electronic festival 2 days before the show at a reasonnable price. The show has been amazing and I had no issue entering the festival even dough there was a different name on the ticket knowing this was a swap from someone who couldnt make it that day. Thanks Viagogo for that amazing opportunity to spend the day at the Cercle Festival in Paris !

24 May 2026
Unprompted review
Rated 4 out of 5 stars

Nice music of Gipsy Kings

Nice music of Gipsy Kings. Location was good near the station. Very convenient. AFAS Live was not a too big hall, which made us near the stage.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend

Buying my Bad Bunny tickets through Viagogo was super easy from start to finish. The tickets were transferred quickly and securely through Ticketmaster transfer, which made the whole process feel very reliable and trustworthy. Everything was fast, smooth, and exactly as described. I had absolutely no problems entering the concert, and the tickets worked perfectly. I would definitely recommend Viagogo to anyone looking for a safe and hassle-free way to buy concert tickets!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. The only issue was that I wasn’t receiving a confirmation code on my non-Dutch phone number. I had to use my friend’s phone number to verify the account. But in general I recommend your services. Thank you !)

20 May 2026
Unprompted review
Rated 5 out of 5 stars

without a doubt your event is the best…

without a doubt your event is the best I have ever attended in my life, even though those speakers where vibrating my body when they beat but I loved it and i motivated me to study event management.
for sure i will be attending event like that with similar pricing

16 May 2026
Unprompted review
Rated 5 out of 5 stars

We loved the experience

We loved the experience! Nice venue, superb live Band and support singers, incredible lightning and sound. Also the visual+the story through film was refreshing. The staff was friendly and attentive too. Thanks to the whole team!

17 May 2026
Unprompted review

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