Communication ist good. The booking process should be more transparent. The price showing is not the final price. The service fees and taxes aren’t shown.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a day-of purchase and there was a problem with the ticket transfer that I only realised a couple of hours before doors open. The Viagogo customer service agent that I chatted with was very help... See more
We bought Bruno Mars tickets very last minute, it was Wednesday for his Saturday Wembley performance. The price was amazing, considering it was sold out event. Tickets were delivered online straight a... See more
You pay a lot of money, but they email you with a lot of information and we got in Tomorrowland without any problems. Take your payment email, your e-ticket (pdf) of TML and your ID. You get in line a... See more
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It was easy to find a ticket
It was easy to find a ticket, seat location was accurate, tickets got issued quickly after purchase. Overall a great experience.
9 July 2026
Unprompted review
Very efficient
Very efficient, best price by far. Everything in the apps worked!
11 July 2026
Unprompted review
I found exactly what I was looking for…
I found exactly what I was looking for at the right price. No hidden fees or false advertising.
11 July 2026
Unprompted review
World cup tickets
Was struggling to purchase a ticket for the World cup game, England v Norway.
Used Viagogo and tickets were in my app within the hour.
And the result topped off a great experience
11 July 2026
Unprompted review
great platform
great platform! i always had a good experience with viagogo
10 July 2026
Unprompted review
Everything went smoothly
Everything went smoothly, only thing to mention - I would prefer it, if I received the tickets a bit quicker, just for my piece of mind.
12 July 2026
Unprompted review
Ticket came in a few minutes and…
Ticket came in a few minutes and everything was ok
11 July 2026
Unprompted review
Delivered FIFA tickets with ample time…
Delivered FIFA tickets with ample time prior to the match, even the trip. Viagogo has always fulfilled my ticket orders, only once did I purchase a ticket that the seller did not fulfill, and I was given another ticket for the same event/same date by Viagogo. My experience has been positive.
11 July 2026
Unprompted review
Amazing, helpful customer service
I did not hope to get my ticket as it was a huge event and I knew the availability was really low, so I wasn't surprised when the ticket I had reserved did not arrive... But then Joy from Viagogo managed to find a much better ticket for me as an alternative! The staff was super kind and 100% available to solve my problem and thanks to their excellent job I had an amazing experience!
11 July 2026
Unprompted review
I’m waiting for my refund
I’m waiting for my refund. Seller sent the wrong section/seat from what I selected. It’s also noted in the email receipt.
11 July 2026
Unprompted review
The tickets were real, and we had no problems getting into the concert
I’m happy with my purchase. The tickets were real, and we had no problems getting into the concert. I was a bit worried because I had heard some bad things about the website, so I wasn’t sure if the tickets would be valid. But everything went well in the end.
17 July 2026
Unprompted review
Simple to use and even better now that…
Simple to use and even better now that prices are displayed with all fees included.
4 July 2026
Unprompted review
Good booking site
10 July 2026
Unprompted review
The ticket purchase and transfer worked…
The ticket purchase and transfer worked out smoothly!
3 July 2026
Unprompted review
Honestly I heard a lot of bad…
Honestly I heard a lot of bad experiences after I purchased my first ticket but...I kept in touch with viagogo constantly at all times ,I had a good support till the very last till my event date.....when viagogo noticed an issue with my ticket they replaced it instantly....which I was extremely glad.....if I would give an advice for other people I would say PLEASE look for trader sign and instant download sign before purchasing a ticket and always keep in touch with customers service to monitor your ticket situation.
7 July 2026
Unprompted review
BTS CONCERT- LONDON D2
i was a bit uncertain as i’d never heard of viagogo and because it’s an american website, however it was a very smooth process and i got my tickets as soon as i purchased them
7 July 2026
Unprompted review
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