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viagogo Reviews 

8,364
•
TrustScore 4 out of 5

3.9

Event Ticket Seller
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Review summary

Created with AI, based on recent reviews

Looking at 410 reviews, reviewers had a great experience with this company. Consumers often report that the experience involved a seamless and smooth process for purchasing and receiving tickets. Many people liked how easy the buying experience was, noting quick delivery and straightforward transactions. However, some customers also mentioned that the additional fees and taxes can be quite high, making the cost excessive for some. A few other people felt that there were concerns regarding ticket authenticity and uncertainty, or issues like receiving tickets late or seats being downgraded.

What people talk about most

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding the... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer opinions.... See more

Website

Clients share ambiguous opinions on website experiences, reflecting both major satisfaction and significant... See more

Service

People report ambiguous experiences with service, reflecting both strong praise and notable concerns. Many... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process of buying tickets is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

I have to be fully honest, I never would have used any ticket sellers other than Ticketmaster/Axis/o2 but, on this occasion I did and am so overwhelmed how straight forward, speedy and genuine everyth... See more

Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(8,364)

1,028 reviews in the last 12 months

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Rated 5 out of 5 stars

Sensational experience

The purchase experience was sensational and fast. We booked 4 tickets with perfect seats at the stadium for a show in Madrid, and we received the tickets by email shortly after payment was completed. Everything went perfectly. Thank you.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Please be very careful with this…

Please be very careful with this website do not do the same mistake like me. They are pure scam company I bought two tickets and there is zero refund policy the only option is to resell the tickets on their website and it’s not put up reason being they have technical difficulty since 3 days and the concert is next week. They claim they cannot do much about the technical issue. So conclusion money wasted and time and a company not trustworthy!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Seats Resonable Price

Since tickets for the upcoming world cup are so expensive I was able to see my German team play a friendly match thanks to Viagogo at very reasonable rate. Fast friendly service too. Great seats to top it all off.

31 May 2026
Unprompted review

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