VetUK Reviews 

31,658
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 7,180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast shipping, excellent product quality, and significantly lower prices compared to traditional veterinary clinics and local stores. Many people also point out that the online ordering process is completely straightforward, making it very simple and convenient to securely upload necessary pet prescriptions. Some reviewers were not happy with delivery delays and frustrating communication issues regarding external courier services. A few customers noted that packages occasionally took much longer than expected to arrive, causing unnecessary worry when waiting for vital pet medications and essential supplies.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive promptly,... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-described, competitively... See more

Order

People report positive experiences with order, highlighting great prices, dependable delivery, and a website... See more

Service

Customers had positive experiences with service, frequently highlighting quick, reliable, and efficient... See more

Price

Reviewers mention positive feedback about price, consistently noting that products are much cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought this after researching as cleaning my dogs teeth wasnt getting results. (She us 4yrs old) After over a week im already seeing results and the stains on her back teeth are nearly gone! Amazing p... See more

Company replied

Rated 5 out of 5 stars

The item arrived on time in very good condition, price was very good too. I have a rescue dog he's big but fussy so when I saw the tabs I thought nah no way is he going to eat these so i cut them in f... See more

Company replied

Rated 5 out of 5 stars

From going onto the website to select what you are after, and the ordering process is so straight forward. The delivery period was accurate too and kept updated by vets Uk and the Royal Mail. Very Ha... See more

Company replied

Rated 5 out of 5 stars

Fantastic, reliable service when I needed it most. I was let down at the last minute by a different online pet supplier and urgently needed specialized Royal Canin biscuits for my four rescue dogs. I... See more

Company replied



Company details

  1. Veterinarian
  2. Pet Store

Written by the company

VetUK: Selling Hills Prescription Diet, Frontline Spot On, Royal Canin, Feliway, DAP, Drontal, Hills Science Plan, Seraquin, James Wellbeloved for less. : - Flea Products (Frontline) Joint & Arthritis Supplements Digestive Supplements Shampoos (Medical & Grooming) Eye & Ear Products Dental Care Products Worming Products Pet Meds (POM-V) Pet Food (Regular Prescription) Pets at Home (Accessories) Veterinary Items Pet Stress (Feliway & DAP) Equine (Horse) Section Aquatic (Fish) Products Avian (Bird) Products


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(31,658)

7,411 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am a regular shopper with Vet U.K

I am a regular shopper with Vet U.K. and have always receive excellent service and would definitely recommend them.

20 August 2026
VetUK logo

Reply from VetUK

We're so happy to hear that you consistently receive excellent service as a regular shopper. Thank you for your kind recommendation!

VetUK

Rated 5 out of 5 stars

Fast service which was great as I’d run…

Fast service which was great as I’d run out of the eye ointment the day it arrived.
Good price compared to our vet.

1 September 2026
VetUK logo

Reply from VetUK

We're so pleased to hear that our fast service was helpful, especially since your eye ointment arrived just in time. It's wonderful that you found our prices to be good compared to your vet!

VetUK

Rated 5 out of 5 stars

Great service

Great service
Quick delivery

20 August 2026
VetUK logo

Reply from VetUK

We're so glad to hear you appreciated our service and the quick delivery. Thank you for your wonderful feedback!

VetUK

Rated 5 out of 5 stars

Happy customer

Customer service very friendly & helpful

1 September 2026
VetUK logo

Reply from VetUK

We're so glad to hear that our customer service team was friendly and helpful. Thank you for sharing your positive experience with us!

VetUK

Rated 1 out of 5 stars

Iv not received what I paid for

Iv not received what I paid for ! Terrible

1 September 2026
VetUK logo

Reply from VetUK

We are very sorry to hear that your order was not received as expected. We appreciate you bringing this to our attention. Please contact the team on customer.services@vetuk.co.uk and we will be happy to correct this for you.

VetUK

Rated 5 out of 5 stars

Highly recommend

They have one of the best prices on the pet market. If there are issues with the product, they are very quickly resolved. I’m their happy, loyal customer.

31 August 2026
VetUK logo

Reply from VetUK

We're so pleased to hear you find our prices competitive and that any issues are quickly resolved. It's wonderful to know you're a happy, loyal customer!

VetUK

Rated 4 out of 5 stars

The delivery was prompt and ordering…

The delivery was prompt and ordering easy. One complaint about this particular product is that the individual food trays are often buckled and bashed inside the outer box! The outer box is intact...I cannot understand this....

1 September 2026
VetUK logo

Reply from VetUK

We're glad to hear your delivery was prompt and ordering was easy. We're very sorry to learn about the condition of the individual food trays inside the box. We appreciate you bringing this to our attention.

VetUK

Rated 3 out of 5 stars

Dog Cans of food

Our dog food cans came in a timely manner but the cans were dented presumably from moving with fork trucks . Very disappointing.

1 September 2026
VetUK logo

Reply from VetUK

We are very sorry to hear about the dented cans you received. We understand your disappointment and are looking into our packaging and handling procedures to prevent this from happening again. We appreciate you bringing this to our attention.

VetUK

Rated 5 out of 5 stars

Love this company always quality goods…

Love this company always quality goods great value for money one of the best companies for competitive prices . Their own products are fantastic working as good if not better than branded. So glad I found them when I did I've used them for numerous years now no-one comes close.

20 August 2026
VetUK logo

Reply from VetUK

We are absolutely thrilled to hear such wonderful feedback! It's fantastic to know that you consistently find our goods to be of high quality and great value, and that our own products meet your expectations so well. Thank you for your long-standing loyalty!

VetUK

Rated 2 out of 5 stars

Very poor website

Ordered once but found it very difficult to navigate the website. Product good value and delivered the next day. But when I tried to reorder almost impossible to make sense of the website which kept failing to recognise my password. I spent ages trying to reset it but gave up and have moved to another provider.

8 September 2026
Unprompted review
VetUK logo

Reply from VetUK

We are truly sorry to hear about the significant difficulties you experienced with our website, especially when trying to reorder. It's disheartening to learn that issues with logging in and resetting your password led you to seek another provider. Your feedback is crucial, and we are actively working to improve our website's usability.

VetUK

Rated 5 out of 5 stars

Cheapest pet meds

Cheapest pet meds, prompt delivery and first class customer service. Highly recommended

1 September 2026
VetUK logo

Reply from VetUK

We're so pleased you found our pet medications affordable, experienced prompt delivery, and received first-class customer service. Thank you for your wonderful feedback and high recommendation!

VetUK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look