The appointment was exhorbitantly expensive and the quality was poor as the clips holding the skin in place fell out soon afterwards and the fur was not shaved around the wound. We had to take our do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had very good, attentive care, even if we did have to wait a few hours to receive it. Overall an excellent service. The staff were all very helpful and friendly and the veterinary care was excellen... See more
Company replied
Wonderful staff who were exceptionally busy when we arrived so had long wait but was explained to us that they had a very poorly animals in. The vet was so thorough and kind.. thankyou so much x
Company replied
Staff were incredibly good- I was seen as soon as I arrived and within minutes treatment was underway for my cat. Diogo (I think I have his name right!) was professional and realistic about my cat’s c... See more
Company replied
Company details
About Vets Now - Tunbridge Wells
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
11 Culverden Park Rd, TN4 9RD, Tunbridge Wells, United Kingdom
- 01892 278486
4.2
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The response to the emergency with our…
The response to the emergency with our dog was excellent . We were really impressed with the speed at which the issue was diagnosed and the expertise and compassion of the vet, Laura, who treated our dog who has made a really good recovery after her emergency surgery.
22 August 2023
Unprompted review
Reply from Vets Now - Tunbridge Wells
Hi, thanks so much for your positive feedback. We really appreciate it. We’re glad you were happy with the service provided by our team. Have a lovely day.
Didn’t find the problem and hugely expensive
The vet was caring but unfortunately did not find the problem (embedded grass seed under the paw and not in the swelling at the top that they cut open). I feel they should have investigated the whole paw more thoroughly as we had to come back 3 days later when the foot was still infected. The out of hour’s consultation charge of £318 is scandalous. How can they justify it?
26 August 2023
Unprompted review
Reply from Vets Now - Tunbridge Wells
Hi Anita, we’re sorry to hear you’re unhappy after visiting Vets Now. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
I did have a long wait with my dog but…
I did have a long wait with my dog but it was understandable because the other two patients in front of us were really ill. My dog had done his cruciate ligament so was not in any danger.
12 August 2023
Unprompted review
Reply from Vets Now - Tunbridge Wells
Hi Pam, thanks for leaving us a review. We really appreciate it. We hope you have a lovely day.
Fantastic Service…
Walked straight in and saw a vet immediately. Sonja the vet was very knowledgeable and thorough, the whole team were super supportive, Lind & empathetic.
27 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Karl, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a great day.
Diago and the team were fantastic with…
Diago and the team were fantastic with supporting me and my 7 year old mini dachshund who had lost the use of his back legs. I am sure his prompt referral by Diago with IVDD gave my dachshund the best chance of walking again. He was directly referred for specialist treatment at the RVC and an appointment secured for the following morning. Thank you Diago, the team working that night and Vets now.
29 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Denise, we really appreciate your kind words. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We’ll be sure to pass on your encouraging feedback to our team, have a lovely day.
Very friendly and efficient
Very friendly and efficient. Prices very steep as it was an emergency appointment.
21 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Samantha, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Emergency out of hours consultation
The staff were friendly and informative which made us feel at ease.
22 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Ralph, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
No compassion please do not use the out…
No compassion please do not use the out of hours all there interested in is money within 12 hours of seeing them went to my vets and sadly had to put my boy to sleep
18 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Richard, we understand how painful it is to lose a pet, and we hope you’re okay during this difficult time. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Limited service
Limited service - not very thorough. Didn’t diagnose issue. Later found out problem through my local vet. Left my dog in discomfort and eye infection turned into a serious infection within the next couple of days.
Mood in waiting room very low.
Lack of advice on managing condition beyond visit. Left with no pain relief which left my dog in discomfort for a couple of days. Really disappointing.
14 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Annette, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
I was just extremely impressed!!!
I was just extremely impressed by the service I received. We had to wait a bit but that was understandable because my dog wasn't ill and the other two in front were. There was a 12 Week poorly puppy so was more important. My Ollie had hurt his back leg so as long as I kept him still he was ok. After service was brilliant too. They helped with my insurance claim. Didn't have to worry about anything.
14 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Pamela, we really appreciate your kind words. We’re glad you were happy with the service provided by our team.
We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. Have a lovely day.
Tunbridge Wells staff and service
Quick reaction and staff were ready for us when we got there. The two members on duty were incredibly helpful, pleasant and knowledgeable. Would highly recommend
13 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Sarah, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent guidance from Diego and team
Excellent guidance from Diego and team. Hugely empathetic, expert and clear
8 August 2023
Reply from Vets Now - Tunbridge Wells
Hi Jon, thanks for taking the time to leave us a review. We’re glad you were happy with the service provided by our team. Have a good day.
Helpful out of hours emergency service
Was very reassuring to be able to speak to to a vet via video link on a Sunday. Confirmed what I'd thought was wrong with my dog and how to proceed.
31 July 2023
Reply from Vets Now - Tunbridge Wells
Hi, we really appreciate you taking the time to leave us a review. We’ll be sure to pass on your encouraging feedback to our team.
Reply from Vets Now - Tunbridge Wells
Hi Katie, many thanks for your positive feedback.
Very helpful and caring staff
The staff at Tunbridge Wells were caring and helpful when we took our dog there on two successive nights when he had acute pancreatitis
26 July 2023
Reply from Vets Now - Tunbridge Wells
Hi there, we really appreciate you taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
So very kind and helpful when I sadly…
So very kind and helpful when I sadly had to say goodbye to my boy
24 July 2023
Reply from Vets Now - Tunbridge Wells
Hi there, we really appreciate your kind words. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time. Take care.
Reply from Vets Now - Tunbridge Wells
Hi, thanks for your 5 star review. We hope you have a great day.
Reply from Vets Now - Tunbridge Wells
Hi, thanks for your 5 star review. We hope you have a great day.
Friendly and reassuring service even at…
Friendly and reassuring service even at midnight !
9 June 2023
Reply from Vets Now - Tunbridge Wells
Hi Robert, thanks for taking the time to leave us a review. We really appreciate it. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Treatment was perfect but to be told I…
Treatment was perfect but to be told I I can't pay up front to go away or leave my in labour dog for 7 hours to take her to non emergency vet.., knowing she will lose pups and possibly die is not how I think vets should behave. It is money first ,no consideration to animal welfare. Like third world country. Fortunately I was able to pay
6 June 2023
Reply from Vets Now - Tunbridge Wells
Hi Margaret, we’re sorry to hear you’re unhappy after your visit to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.