Vets Now - Staines Reviews 130

Vets Now charged me £347 for OOH consultation fee! The final bill was over £500 and they had no idea what was wrong with him. Disgusting. Be warned and go elsewhere.

I had to take my cat to Vets Now in Staines late at night when he suddenly became very poorly. It was a very distressing experience as sadly my cat had to be put to sleep but I'll never forget the compassion and kindness of the brilliant vet Rebecca (Becky) who dealt with him that night. She explained everything that was happening so patiently considering how upset I was and both the nurse working with her and the receptionist were also lovely. I have full confidence that everything was done for my cat that could have been under the sad circumstances and he experienced kindness to the end.
I was very touched when following his cremation, I collected my cat's ashes from the surgery a couple of weeks later to find that his paw prints had been put on to a card for me which I hadn't expected and will always treasure.

Very good service from a very caring vet following post op complications. Thank you.

Absolutely do not visit this establishment, they are a predatory business who pray on the pain of pets and owners and rile animal up just to sell you more medicine, while laughing. Go to your local vet instead of this disgusting money hungry place... DO NOT VISIT NO MATTER WHAT.

DO NOT VISIT THIS VET!!! if you can, just go to your regular day vet instead. i was charged £345 for an incomplete checkup; i brought my cat in with concerns of a urinary blockage. they only managed to check her heart rate and temperature which is ridiculous for almost £400. my cat has also never been this upset after a vet visit which makes me think they rile pets up on purpose to milk extra money for sedatives out of owners. the staff were also finding my cat’s reaction quite funny which was frankly disgusting. do not visit this practice and save your money. i can’t believe i was charged to is much for something that would cost £60 MAX at a regular vet. it’s understandable to charge more as it’s an emergency practice but this is just disgusting.

Brilliant service. The staff were very helpful and understanding as we sadly lost our dog Eddie xx

Excellent service and the vet was phenomenal. Very happy with my visit. It’s a pity I live far from this Vet or I would definitely swap.

They was really good with my dog helped me a lot kept me calm as im so worried about my boy very clean and tidy staff lovely

The vet that treated my dog was lovely and extremely helpful. However, the process that has followed that has been extremely unprofessional and unacceptable. After my dog was treated I was pressured and taken advantage of into paying a £35 admin fee only for them to do no leg work and not having submitted my claim 6 working days after I completed their form. My insurance advised that the fee is not normal and should not be happening.

At a time of stress the staff were very friendly and efficient ensuring that my dog who was already in pain felt safe and comfortable while being examined. I was grateful that this practice was open on a Sunday. Thank you.

Responsive and helpful - thank you

seen promptly thorough information gathering and advice helpful staff friendly and understanding

The service provided was very through, quick & very professional & very pleased with the out come.
Our pet cat Ruthie is much better & back to her old self. recommended,

First time customer for an Emergency with my pet Chihuahua.From the initial out of hours phone call to my Pets Emergency treatment was Exellelent. The vet Ladies that were on call were supportive and kept me informed on care and medications given and progress of my pet who had severe respiratory issues..also taking into account they were busy with other Emergencies...All 3 individual vet practioners were supportive and gave me lots of follow on advice and even help me to understand the breed and nature of my pet..along with dietary advice..and I was also told they are on the phone for any additional support they can give...Thats what I call Genuine And Excellent service. KIND REGARDS SUZANNE and FOXY the Chi...

The vet that evening - Lucy was actually amazing. Very knowledgeable and helpful.

My only issue with my visit was the price. Rather over the top even before you walk through the door.

the two young ladies, that work at this emergency vetthey were so helpful and caring to my puppy. I would recommend this emergency service vets to anybody.

Took our pug in after a fall and had to sit on the waiting room floor for 2+ hours before being seen. The Vet was pressurising us to have our pug put down due to a neurological issue. We refused this and visited our usual vets, and have been told he has just hurt his elbow! Spent 2+ hours and almost £500 for an incorrect diagnosis.

On the plus, The nurse that completed the triage was lovely and very compassionate.

Scam. 400 pounds to see a vet is mental. Wait 1.5h to see one too

Excellent service, superb treatment of my girl, who had to have an emergency Caesarian.
A bit scared at first as I did not know who was going to be treating her, but the vets skill was second to none and the nurse was very experienced.