Vets Now - Bradford Reviews 

128
TrustScore 4.5 out of 5

4.3

1 Lorne St, BD4 7PS Bradford, GB


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Rated 1 out of 5 stars

The issue is cost - £435 to have care for a cat with an eye infection- including HUGE mark up of drugs that cost £1.90 but charging me £25!!! 💸At least you are open about this in your invoice 😂hones... See more

Company replied

Rated 5 out of 5 stars

We took my poor Minnie as she had collapsed and stopped breathing. The staff at thornbury vets were amazing they rushed straight out for her at the door and took her to the back reassuring they woul... See more

Company replied

Rated 5 out of 5 stars

I am a person of not many words. Dog was taken care of quickly, vet has heard out my concerns with patience. As it was BH, doctor has advised to come back during a week to pay less for non-urgent trea... See more

Company replied

Rated 5 out of 5 stars

They were professional and kind under the stressful circumstances… quick and very clear of the cost’s before treatment . My Siamese had eaten 3 raisins which I didn’t know where toxic and treatment w... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Bradford

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

128 reviews

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4.3

All reviews

(128)

1,888 reviews in the last 12 months

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Rated 5 out of 5 stars

They helped with my dog n they was no…

They helped with my dog n they was no waiting about, straight seen to

21 February 2026
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Reply from Vets Now - Bradford

Hi Keeley, thank you for taking the time to leave a review. It was a pleasure to help you and your dog, have a lovely day.

Rated 4 out of 5 stars

It was really good.

13 February 2026
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Reply from Vets Now - Bradford

Hi Yasmin, thanks for taking the time to leave us a review. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 1 out of 5 stars

Ridiculous prices for consultation

Ridiculous prices for consultation. Borderline robbery. No way should a emergency sunday appointment cost 302.50 before any treatment or antibiotics.

Vets
Mechanics
Dentist

Think of a number and double it.

3 February 2026
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Reply from Vets Now - Bradford

Hi Jordan, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

They are so lovely with pets

They are so lovely with pets, take great care of them I would 100% recommend.

25 January 2026
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Reply from Vets Now - Bradford

Hi Natalia, thank you for your positive feedback. We’re grateful for your kind words, and glad we could help. Have a lovely day!

Rated 5 out of 5 stars

Love, friendly staff and excellent service.

The staff were excellent at Vets now, lovely and friendly. The service I received was excellent and very efficient.
The only downside was the cost of the treatment and having to pay up front before your insurance claim.

23 January 2026
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Reply from Vets Now - Bradford

Hi Carla, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Very caring and kind to pets and humans!

Friendly, professional and kind people who really care about your pet.

13 January 2026
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Reply from Vets Now - Bradford

We're so glad to hear that you found our team friendly, professional, and kind. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

dogs breathing difficulties

quick response and diagnosis of what was wrong, quick to make a decision on how to resolve the issue and did the operation to resolve the issue all within a round 1 hour of our arrival to vets now

18 December 2025
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Reply from Vets Now - Bradford

Hi Jodi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 5 out of 5 stars

We managed to get a late appointment…

We managed to get a late appointment and had a long journey, they stayed open. Efficient and friendly, good at sharing relevant info. Thank you.

24 November 2025
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Reply from Vets Now - Bradford

Hi there Lyn, our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Rated 2 out of 5 stars

Additional Unspecified Tests?

Ensure you know what you are being charged for.
I was told my cats teeth cleaning would be circa £900. I queried this twice and eventually it was confirmed that a £300 extra charge for blood tests and blood pressure had been included to the circa £600 teeth charge.
The same had happened to my daughter a week or so prior to this. Fortunately I was able to advise her before her cat was treated, saving the £300.

1 October 2025
Unprompted review
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Reply from Vets Now - Bradford

Hi John, we appreciate you bringing this to our attention. We regret that there was confusion regarding the estimate for your cat's teeth cleaning and the additional charges for blood tests and blood pressure assessment. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

Rated 5 out of 5 stars

Great experience with out of hours vet

Great experience with out of hours vet. Thorough examination and easily accessible. We felt well looked after and would recommend to friends and family.

10 November 2025
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Reply from Vets Now - Bradford

Hi Mary, we're so glad you felt well-cared for during your out-of-hours visit. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent service

Excellent professional caring service.

26 October 2025
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Reply from Vets Now - Bradford

Hi Paul, we really appreciate you taking the time to leave us a review. Have a lovely day.

Rated 4 out of 5 stars

The service was good but the price was…

The service was good but the price was extortionate

12 October 2025
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Reply from Vets Now - Bradford

Hi Lesley, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Saw us straight away after a dog…

Saw us straight away after a dog attack. Full check over and meds dispensed quickly

6 October 2025
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Reply from Vets Now - Bradford

Hi Ian, many thanks for your positive feedback. It’s a pleasure to have helped you and your pet. Have a great day.

Rated 1 out of 5 stars

£300 for 10 mins consultation is not…

£300 for 10 mins consultation is not good value. Was quoted £1500 for work that was done by another vets at less than half the price. I don't normally post reviews but this shocked me.

27 September 2025
Unprompted review
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Reply from Vets Now - Bradford

Hi Richard, we appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.

Rated 1 out of 5 stars

Appalling service

Appalling service, will never use again. 2 owners left without their pets being seen as waited over 2 hours without any update.
We weren't even seen by triage and had to call to get an update!
Receptionist disappeared, assume had her lunch break but again no updates!
Walked around the back of the reception to find a toilet, again no one available to ask.
I also emailed and was met by the vet stating, we have received your email....urm GOOD.

9 September 2025
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Reply from Vets Now - Bradford

We appreciate you taking the time to share your experience. We're very sorry you experienced such a long wait and lack of communication. We'll review what happened to prevent similar situations in the future and improve our service. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address.

Rated 5 out of 5 stars

It was expensive but they saved her life

It was expensive , it fell on a bank holiday but the care and compassion shown to Moomoo the cat and me were second to none. They saved her life. I will be for ever thankful they were so quick and efficient. Moomoo and I both recommend.

28 August 2025
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Reply from Vets Now - Bradford

We're so glad we could provide Moomoo with quick and compassionate care during the bank holiday. Knowing we saved her life means the world to us. Thank you for your recommendation! We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Rated 5 out of 5 stars

Immediate appt

Immediate appt, seen on time and treated.

27 August 2025
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Reply from Vets Now - Bradford

We're happy to hear that you were seen promptly and received treatment. Thank you for your positive feedback!

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