Veterans First Mortgage Reviews 2,451

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and extensive knowledge, making the entire process smooth and understandable. Many highlight the exceptional customer service, noting that agents keep them well-informed and provide personalized care, making them feel valued rather than just a number. The overall service is frequently described as excellent, with people appreciating the efficiency, quick response times, and the ease of their user experience. However, some people mentioned issues with communication, reporting that a staff member's approach was not helpful and that calls and emails were not answered promptly. A few other people also felt that the company's agents lacked sufficient knowledge and that supervisors were unhelpful when informed of essential requests.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional experiences with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as quick, easy, and... See more

Customer communications

Users describe positive interactions with contact, highlighting clear and consistent communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Specifically my loan agent Kaitlynn was…

Specifically my loan agent Kaitlynn was fantastic. Great personality, who was attentive and proactive throughout. We had issues with our closure from the sellers side and Kaitlynn was the only person in the process who made it doable. I could not recommend her or Veterans First Mortgage more highly. I am so happy to finally have my first home of my own thanks to them.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

consistency worked out

Rosa Roma was great to work with. my only complaint would have to be that there was a lot of repetitive paperwork through out the whole process which made it a bit stressful.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Very attentive to individual client experience

I first contacted Veterans First a few years ago when seeking and comparing pre-approvals on a property I was interested in. The bid I submitted on the home wasn't accepted. Though the seller engaged in negotiation, they ultimately chose to let their home go to their lender.
Fast forward to the present:
I found myself "The Right House". I remembered how pleasant and attentive Janelle had been, so I contacted her again. She immediately remembered me and my circumstances. She made the financing process as smooth as could be. Even while passing me to her colleagues while she went on maternity leave (congratulations Janelle!), she still stayed engaged with my case to ensure that all the loose ends were tied.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Kaitlynn Mattinson was so easy to work…

Kaitlynn Mattinson was so easy to work with and what I thought was impossible she made possible for me to secure a home loan. This took awhile as the home itself was tied up with the IRS longer than expected but she was very patient with everything that kept delaying the closing. Today it all came together and we closed. Kaitlynn was on top of this like a guard in Arlington Cemetery at the tomb of the unknown soldier.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Adam Freedman House in Norfolk, NY

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically, he navigated without issue. The property I purchased had multiple lots and multiple owners. Making it a little harder to work through. Adam even spent some of his vacation time jumping through hoops. He did a great job, and I appreciate it.

Casey D.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

1st timer here

1st timer here. Luke vogel was awesome and very informative. I had tons of questions for him and he was there every step of the way. Would be honored to use his services again if ever needed. Much respect for him and his team.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't do it without Denitra Cosby

This will be the 2nd time I worked with Denitra Cosby. She was with me to purchase my home and I sought her out for refinancing. She is the absolute BEST when it comes to anything home buying related. If you ever had that little voice in your head casting doubt of taking the right or wrong path when discussing purchasing a house; you can put that voice to rest with Denitra.

She has all your answers and knows every question you're going to ask before you even think of it! She's such a trust worthy and awesome person to work with. Will definitely be back and recommend her to anyone looking to buy house to work with Denitra Cosby!

28 July 2025
Unprompted review
Rated 5 out of 5 stars

refi

All aspects of getting a loan were done professionally.
Denitra was a pleasure to work with and provided the information I needed for a smooth transition

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Just Refinanced

Just refinanced, and everything went very smooth as it always has. Worked with Lee Camblin this round, and he did a great job of letting me know exactly what was coming, and what we needed to do every step of the way. Everyone we have had the pleasure of working with her has been amazing! Kind, courteous, and very professional. Thank you so much for all you do!

7 July 2025
Unprompted review

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