Veterans First Mortgage Reviews 2,451

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, attentiveness, and extensive knowledge. Many highlight the personalized service they received, making them feel valued throughout the process. The service is consistently described as smooth and efficient, with many appreciating the clear communication and quick response times from the team. People often mention feeling well-informed and supported from start to finish. However, some people were dissatisfied with communication issues, noting unreturned calls and emails, and feeling that there was a lack of transparency in communication. A few others also felt that certain agents were not very knowledgeable and that some found interactions with supervisors difficult, leading to a lack of attention to detail regarding their best interests.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service. Customers highlight the professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight excellent communication,... See more

Response time

Consumers consistently report positive experiences with response times. Reviewers frequently praise the quick... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers appreciate the consistent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Denitra Cosby has been an absolute pleasure. She consistently makes me feel like a person—not just a number—which is something that really sets her apart in this industry. I trust her com... See more

Rated 5 out of 5 stars

Dorothy Bump was absolutely amazing, extremely nice, extremely helpful, attentive and knowledgeable. I couldn't have asked for anything better, she's top notch! She kept me informed every step of th... See more

Rated 5 out of 5 stars

I worked with Adam Freedman. The experience was great Adam stayed in close contact with me the entire time. Ensuring any bumps in the road got smoothed out. Although we're separated geographically,... See more

Rated 5 out of 5 stars

This is my second time working with Denitra Crosby from Veterans First. Just like the first time, her customer service remains top notch amongst any other lending company. We discussed exactly what my... See more


Company details

  1. Mortgage Lender
  2. Financial Consultant
  3. Financial Institution

Written by the company

Wintrust Mortgage dba Veterans First Mortgage is committed to empowering Veterans, one by one, to live the American Dream of home ownership. Experience a lender who specializes in getting Veterans into solid loans with competitive rates. Our leadership team brings three decades of insight and experience in VA loans, VA refinancing, and other government-backed lending. You can count on dedicated personal service as we walk you through the process, step by step. We are a top-ranked national VA lender and are proud to have an A+ ranking from the BBB. Check out what other LendingTree customers are saying about Veterans First.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Conner Bushnell did an awesome job…

Conner Bushnell did an awesome job getting my wife and I through the loan process when we were buying our home. He is very professional and a top notch loan officer. He always kept us on track during the loan process from beginning to end and made sure we were aware of what we needed to do to keep our loan processing on track. We would rate Conner Bushnell a 10+ very patient very professional very knowledgeable and would recommend him to anyone that’s looking to get a home lone.Thank you loan officer Conner Bushnell Your clients Mr. & Mrs Anthony

31 January 2025
Unprompted review
Rated 5 out of 5 stars

My first contact with Denitra Cosby was…

My first contact with Denitra Cosby was eye opening because she alerted me to information I had no knowledge about. One year later I found myself calling her back to do business, because I researched the information and was surprised at what I found out.
One thing Denitra taught me is as a client you must be willing to do the work pulling your personal documents to get what you need. For me the process was easy because Denitra sent clear instructions on what was needed. We built a great relationship that formed a great business relationship. Remember that as a client the loan officer does not have your information and you are responsible for pulling those documents. I enjoyed working with Denitra and highly recommend her. It's an experience that's worth all the work on both sides. Thanks Denitra you are greatly appreciated and will not be forgotten.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I would like to thank Heather Lewis who…

I would like to thank Heather Lewis who acted as our loan officer, for her patience and professionalism throughout the loan process.
Thank you Heather for walking us through the entire process. I would recommend you to anyone that may ask me where to apply for a home loan.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Company operates very underhandedly

Company operates very underhandedly, agents like Adam I'm not very knowledgeable and supervisors when informed of certain essential requests like Malissa, are more poised to argue... The lack of attention to detail especially as regards the best interests of the client was overlooked by Adam the agency does not seem to be run very well.. I am, Adam, Malissa, lot's of malingering, in relation to what you would expect for an agency you seem to have a low regard for ethical behavior.

29 October 2025
Unprompted review
Veterans First Mortgage logo

Reply from Veterans First Mortgage

Dear Mark, Thank you for taking the time to provide your feedback. We are committed to providing our clients with exceptional service. If you feel you did not receive that level of treatment, we would like to understand why. We will also begin an internal review of this issue. As soon as we have more information, we will contact you directly to address these concerns. Sincerely, Veterans First Mortgage

Rated 5 out of 5 stars

Wintrust Mortgage and Veterans First

Mario Hernandez (loan officer) and Tara Metcalf (loan processer) were both extremely professional and proficient in guiding me through the refinance process. I had a very satisfying experience every step of the way. I recommend Wintrust Mortgage aka Veterans First for all your mortgage needs.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

These guys are the best


These guys are the best! Getting guided through the whole process made it easy. if you’re a vet and looking to buy a home, these are the folks to work with.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Veteran's First and Denitra are fantastic!

I got involved with Veteran's First while I was looking to buy my first home. The process ended up being very delayed due to a series of renovations that were taking place, but Denitra stayed patient over the months, and she was pleasant and professional in every conversation we had. As soon as the renovations were complete and the property went on market, I found a realtor, and they immediately went to work together. After that, the process moved very fast, even with my chaotic work schedule that involves extensive travel. Despite the inefficiencies on my end, as well as my prior lack of homebuying experience, Denitra was available and patient while thoroughly explaining every step of this process, and I'm thankful for her correspondence.
I would certainly recommend Veteran's First to any of my family and friends that may be looking to purchase a property.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Very personable

Very personable and
Informed agent. Chris made
me feel comfortable. He was very patient and understanding. He made the process so easy. Thank you Carol

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Hi our experience with Denitra Cosby…

Hi our experience with Denitra Cosby and Megan Hinkle was amazing we love those ladies they are great at what they do and could have never done it with out them we are first time home buyers thanks to them would highly recommend them and most of all thank you Denitra Cosby for your patience and great attitude 4 long years it took she told us what to do to get there and so here we are thank you from the bottom of our hearts

6 October 2025
Unprompted review

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