Very Reviews 

Satisfactory results

Lovely product, as advertised. Quick delivery, very satisfied. Thanks

Above and beyond

Item not delivered and confirmed by Royal Mail. Claimed to have resent but nothing received and no Royal Mail proof of delivery. Unwilling to escalate concern and resolution internally.

I am writing this review after an incredibly frustrating experience with Very. The customer service and order fulfillment processes are completely unfit for purpose.
I ordered a 200 ml bottle of Invictus Victory Elixir Parfum Intense, but Very sent the wrong fragrance twice in a row. I even filmed myself opening the second package, so I have clear video evidence of their repeated mistake.
After the first wrong item, a manager called to settle my complaint. He specifically agreed to apply my £50 promotional credit to a replacement order for the same product, along with an extra 20% discount for the inconvenience, and arranged for Royal Mail to collect the returned item. However, when I checked my Very account, the £50 credit promised by the manager had been silently removed by their system, leaving only the 20% discount.
When I called back to resolve this and report receiving the wrong item yet again, the call with the agent (Anita) was appalling:

Backtracking on Promises: She claimed they couldn't combine a £50 promotional credit with a 20% discount directly contradicting what the manager had already set up to resolve the previous complaint.

Inconvenient Options: I was told to return the wrong item again, and that a note would be added for a £50 credit on a future order over £100 meaning I would have to spend more money and make another phone call just to claim what I was already owed.

Zero Real Compensation: When I asked where the compensation was for all these ongoing errors, she insisted the 20% discount was the compensation, completely failing to understand that the discount was applied to the initial mix-up and my money was still tied up in incorrect items.

Insulting Service: She even implied that I was only calling to get compensation, ignoring that I was simply trying to get the item I actually paid for.

Broken Manager Promises: Asking to speak to a manager leads nowhere. They are never available on the call, promises are made that a manager will call back, and those callbacks never happen on the day promised.

To make shopping easier, Very needs to fix warehouse accuracy so customers actually receive what they pay for, honor manager agreements without secretly removing credits, stop forcing customers onto complex escalation tracks, and stop treating customers like the problem when it is the company making repeat errors.
Avoid Very until they start honoring their word and valuing customer retention over rigid, broken systems.

The sofa is lovely however the delivery wasn’t great. The drivers got the chair in easily but then couldn’t get the sofa in. I explained that it stated on the description that the sofa came in two parts which is why I ordered to ensure it went through the door. The men said that it was fully built but couldn’t get it in because the packaging was to wide. I advised that they take the packaging off but they said it was against company policy to do that. I suggested I take the packaging off if they then got it inside but they said that was also against company policy so proceeded to take a photo of delivery and leave me with it on the doorstep. It was far to heavy for me to move so it had to wait until someone could help me to figure out how it come apart and then get it into the house. I am disgusted that I was just left too it. Had it have rained the sofa would have been ruined. I’m not at all happy by this service what if I was an old person or someone with a disability it’s just not a good enough service

I was told my delivery was coming with Evri but it was not it was Royal Mail.
It said my delivery was in 2 parts one delivery coming Wednesday and one delivery coming Thursday but one come Monday which is great, but not helpful when it’s a completely different day.
The other part had to be re delivered because both the day and time got changed

I am extremely disappointed with the customer service I have received\. I have been waiting for **2 weeks** for my issue to be resolved, and despite repeatedly requesting a manager to call me back, I still have not received a single call\.

Two weeks is completely unacceptable, especially when I have specifically asked to speak to a manager\. My problem remains unresolved and I feel completely ignored as a customer\.

If this is not resolved urgently, I will be taking the matter further and reporting the company through the appropriate channels\. I will also be sharing my experience through reviews and feedback platforms so other customers are aware of the level of service I have received\.

ive ordered items, 1 item wasnt packed and said it arrive but you can clearly see from the postal picture it was far to small for what id ordered and im having issues sorting it out with them on the phone. very disapointed

I ordered some trainers at an amazing price. I had a message from Very to advise they had arrived but nothing from In Post to say they were ready to collect. This resulted in a hour long call to Very then I had to go to the In Post shop and wait while they checked if the order was there. So actually the trainers were fabulous when I eventually got them so not really the fault of Very but it was a very messy delivery between impost and the shop they were delivered to

Asked customer service could I up my BNPL credit card, they said no. Which is understandable. I was trying to buy a Nintendo switch 2. Customer service then told me that I can add money to my account to make up the difference and then proceed to use BNPL for the product, I thought that was great. She even check my account and told me yes I’m allowed to use BNPL. I then added money to my account on Saturday after the call. The money never went in, I called back and was handed to a different department, they told me my account was not activated and the money was stuck, they said they will refund it and to call back tomorrow. I called back the next day and I was told the financial department is not open on a Sunday and to wait till Monday for the money and to call back about my account. I called on Monday and I got my money back. I asked them again if I send the money back into my VERY account will it work this time ? They said yes, so I did and the money did go into the account.

This is where the trouble begins ….. I go to place the order with the BNPL scheme , order goes through and then it’s cancelled on me….. I call customer support back asking why , they said that I tried to order it with BNPL and that I’m not eligible for BNPL. The guy on the phone sounded annoyed at me as if I did something wrong , I explained to him that it was his own customer service department that told me on Saturday that was allowed to use BNPL.
(Phone calls are recorded for proof) He seemed annoyed and said he would investigate the phone calls and call back. He never did……

So I called back the customer service today asking what is going on and explaining the whole situation that they told me I was allowed to do this. But nope , still was not allowed to use BNPL. They told me on the phone today that I need to start buying products frequently from them to start using it.

Absolute joke!! I asked them to return my money in which they are sending me back a refund of the money I added to my account (thank god). They did seem very responsive when it came to giving me a refund which I will say a thank you for that.

If anyone sees this review I would please avoid you not using VERY. It’s time wasting and seems nobody knows what’s going on and how their own system works.

Also side note , between the few days I even emailed them about the situation and got no response back , so if you have any issues I would suggest to call because you could be waiting a long time via email.

very easy and quick delivery

Absolute opportunistic shambles of a firm, having purchased an item on buy now pay later and making over £150 in payments in the first 2-3 months I received a late payment charge of £12 for not paying an unknown delivery fee of £3.99 on time. This fee was never mentioned until I noticed it on my account. I will never use them again

One star is generous for this clown company!
Purchase a TV in Feb 26. By June the TV had developed a fault & stopped working.
I set up a return & had an issue as I didn't have original packaging FOUR MONTHS LATER!? Got that issue resolved and collected by yodel. Then 2 days later it was returned back to me as it didn't have the feet so they wouldn't accept the return. I called and explained I wouldn't have kept said feet as this was a wall mounted TV. That issue resolved and returned once again via Yodel.
The TV was then lost somehow!!! So Very said they would refund back to the payment card. Brilliant.
HOWEVER, I then get an email saying a cheque was being issued instead due to no card details being on the system. So I called again to give my card details I do not want a cheque, it's more hassle for me, to be told THEY WON'T TAKE CARD DETAILS.. bet if I was paying you would!
That will be my last very purchase! Ridiculous!

As always great company always fast with orders and great quality and great prices love what I have ordered dress for holiday and jumpsuit for a family wedding I’m going to I also love the buy now pay later which I do for all my larger items it definitely saves me money not having the interest thanks again Very keep giving me bargains

They are really amazing to be honest, they first confirmed there order by call firstly, i thought they are scammers i didn’t answer but i know now they are good and very fast service

At times, Very has some very good deals across the range. fast delivery as well.

Easy pleasant transactions first class delivery service provided. Love browsing through the app. Love the fact they let you know items that you have looked at have come down in price.

Paid for next day delivery it took 4 days I paid an extra £5.99