Venture Direct Reviews 

please do not waste your money, or time, terrible company and should be closed down , save yourself the upset i have had similar experiences of other customers, disappointing and very upsetting.

I ordered a mobile phone for my daughter at the beginning of December. I did this in a hurry without checking the website first. The next morning I decided to look for a review on Trustpilot and read all the other entries.I realised immediately that I had made a mistake and telephoned my bank. They said I had to wait before I could raise a dispute to allow Venture Direct time to complete my order even though it was highly unlikely it would arrive. They gave me a date to telephone them back which I think was about ten days. I telephoned the bank on this date and raised a dispute. I didnt attempt to contact Venture Direct I only emailed to say I wished to cancel my order to which I had no reply.
I received a refund from the bank last week. My advice to anyone who has ordered from this company is not to waste your time and energy emailing and telephoning them, just pick up the phone to your bank and raise a dispute. It will save you a lot of heartache.

They still have my money - I had purchased a Samsung Galaxy tablet in June 2017 and waited 3 months for it to be delivered. It was a birthday present so by the time it came it was too late anyway. The item arrived smashed!! i contacted them on the very same day and it took another two months to even get a return address from them. i then had to pay over £8 for it to be sent back. they promised a refund on the item AND the postage. it is now Jan 2018 and i am still waiting for the refund! i have contacted my bank and they have raised a dispute with the company. I urge you please do not buy from this company - you wont get your item or your refund!! I'm so disappointed!

Tesrrible company. If you read this before purchasing I strongly recommend going elsewhere. I waited 4 weeks for an I pad, when I couldn’t get confirmation on delivery before Christmas I cancelled and am still waiting for the refund to be processed. Worst online experience I have ever had!

My story is the same as everyone elses, however they took £615 for a galaxy phone that did not arrive, I am waiting for my refund now avoid these people. how dishonest and cheating Im disgusted.
I hope they are closed down soon. (after my refund!
I have just edited this as it wont let me reply to their absolutely shamless lie. I have been waiting more than 1 month for my refund!! Please dont act innocent you told me that it would take 60 days to go in my bank account. DO NOT TRUST THESE ROBBERS> Furthermore DONT APOLOGISE JUST GIVE ME MY DAMN MONEY BACK YOU ROBBING FOOLS.

DO NOT USE THIS SITE! I gave 1 star as there was not an option for zero! Ordered on 13th December and paid an extra £20 for delivery within 3-6 days. Christmas came and went and despite two emails asking where the Samsung watch was I heard nothing. The phone line does not get answered and the live chat online does not get responded to. In the end I have had to contact my card provider who have refunded the money. Amazingly after taking this action I get an email today which offered no apology and was quite rude. I was told that due to them going out of stock just as I had placed the order I would have to wait for more to arrive..... note still have to wait as they do not have stock yet! A month to get any sort of reply and a useless reply at that. SCAM SITE!

I also bought a Samsung smart watch of this company , and due to an email I received to say the watch would be delayed I cancelled my order on the 17/12/2017 I have not received my refund either, I am a single parent and so disappointed with this company , as I had to buy the watch elsewhere for my son so now I have paid double , can anyone on here advise is this company a scam , and can we dispute this through our banks please help ?

I am afraid I have to add to this negative reviews. Ordered Samsung Smart Classic watch for my husband for Christmas, nothing arrived and no response on e-mails, so I have called them...spent an hour on the phone only to be pushed down the line over and over again until finally I got through. She told me that they don't have it and maybe it will be available in Feb or March!!! So I have cancelled the order, contacted my bank and Trading Standards. Now waiting for my money back. Needless to say it is now over 4 weeks. It is clearly one Hong Kong 'girl band', not UK!, that cannot deliver what is advertised, so dear people do not think just because it is cheaper it is good as did I. Paid the actual price to Vodafone and got it next day from them, lesson learnt!!!

I bought a camera on 17 Dec 2017, but haven't received it till now. No response of email and telephone, I am afraid this is a swindle. please refund my order, the order number is 506-16277. DO NOT USE THIS WEBSITE GUYS !!!

Placed a order on the 11th of December still not received and after emails and phone calls nothing has happened they even hung up on me whilst I was trying to ask for a refund as they have taken the money and I still don't have my order .
WARNING DO NOT ORDER FROM THESE PEOPLE.

Order Reference 506-15896 - Samsung Galaxy Frontier Watch

I'm afraid I echo the previous reviews and find it difficult to find good words about Venture Direct. I did have a reply....4 weeks after the initial order and after several emails sent to venture direct telling me that they were out of stock and that I could either wait or cancel my order. I chose to cancel but I'm still waiting for confirmation of a refund and the actual refund itself.
I would plead with people NOT to use this company as they have failed to supply the item
Respond to phone calls
Respond to live chat
Send prompt replies to email

I will update this review should I hear anything further from Venture Direct but once again...... DO NOT USE THIS COMPANY

Since the review, I managed to speak with a representative via live chat on a Sunday morning. I was told I would be refunded within 10 days. I shall wait and see.

The 10 days has passed. I was once again assured that my refund is getting processed and it will be another few days. I won't be holding my breath. Should I receive my money I will update this review.

After a little over 3 weeks, I was refunded. Should you have similar issues (and it's likely that you will) Venture Direct responded to this review via email and I was able to reply. Also, use the live chat on their website on a Sunday morning..... it has been easier to speak with someone then and keep hassling them. I have finally had my money back regarding an order placed on 7th December so it can be done. To avoid this situation, do not buy from this site

This amount of stress and hassle is certainly not worth the £50 price difference. Use another company people

Order 506-16246
Received email 15/12/17 to say item has been shipped. Payment debited say day. No further details provided like tracking number or estimated delivery date. Way past 6-8 delivery timescale.
Please provide update..

After not receiving the lens when they said they were going to deliver it I read the reviews on here. I was absolutely sure that I was scammed. Thankfully it was finally delivered. Not in time for my child to open on Christmas day but it came all the same. They didn't answer my emails at all. They say they are a UK company when I think they actually trade from Hong Kong. Very poor service. Pretty disappointed. The only reason they got 3 stars is because the lens actually arrived.

I fear that this ‘company’ is in fact an online scam site. No goods, no refund, no response to telephone calls, emails, answerphone messages. Strongly urge others to look elsewhere or indeed do without as if you order from these crooks you will be without both your goods and your money.

I ordered a mini Ipad from venture direct about a month and half ago inorder to present as gift to my lil daughter in 4th of Dec 17.
It is shame to say that its not arrived yet. Even though i have made call for three times,which it takes more then an hour to get connected, but staff doesn't have clue where the item is currently, it is very bad to say that the staffs were so rude too, i normally dont write review or rating but this one looks like really taking the pi** out of me.
So i would like to warn everyone that be careful of this venture direct uk with immediate effect if you are about to order anything.

People don't ever wait that you will be refunded. They are all liers and just saying to you what will not happen.

I have opened dispute with the bank already as I have all the proof to claim it back.

Save all your chat transcripts and e-mails. This will help to close then down.

Also tomorrow I will get in touch with financial police and online fraud team.

Together we will get them shut down so they will never scam anyone of us.

Btw 15 days from cancelation date - STILL NO REFUND!!!

Order placed on 11th August and by the end of November it still had not arrived. I cancelled the order after reading customers had similar experiences. To date I've still not received a refund. I will be contacting trading standards. This company also make out they are a UK company when they are not

This is unacceptable !!!!
Stay away from this guys !!! They try to sell me a product which they even dont have it !!!
I ordered a watch on 17-th of Dec last year and i paid also for a fast delivery 3-6 days now it is 2-nd of Jan and still nothing. I try to get a full refund and they told me to wait another 10 working days....if you want to buy anything from internet, this site is not for you !!!
Stay away !!!!

No answer from them, emailed, online chat, their phone cuts off. absolutely disgusting company. even if it is an abroad company an answer to emails in needed! i want a refund or will take it higher!

I ordered airpods for my sons xmas pesent, i have emailed and tried to call non stop and have had no reply, how do these companies get away with this ?????.
This website must be closed and all companies selling for them must know about this