Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me vali... See more
Company replied
I can’t recommend Velos enough! I recently had a delivery issue, and Jeta F from customer service was absolutely amazing. She was understanding, reassuring, and made the process effortless. Every tim... See more
Company replied
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... See more
Company replied
4.5
Excellent
361 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Almost Order Delay
There was a delay in my regular order arriving, I say “delay” but in fairness the order went through early on Saturday morning and I am so used to the excellent turnaround times I was surprised when they were not with me on Sunday! So when they didn’t arrive I sent a mail to Velo Customer Service who responded very quickly to assist me. I was a bit embarrassed that by the time I read their mail my Velos had arrived! Thank you to Velo Customer Care!
3 March 2026
Unprompted review
Reply from Velo United Kingdom
Hello Michelle, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
You guys rebranded and your product is…
You guys rebranded and your product is absolute garbage. What a foolish mistake on your part. You want from having a good product to tasting good and now it is disgusting.
19 March 2026
Unprompted review
Sadly after 2 years of ordering online…
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of delivery’. Velo are slow to respond, if at all. You have to complete a form to confirm you’re not a criminal defrauding the company. So off to Nordic Spirit I go. Don’t waste your time or money.
27 February 2026
Unprompted review
Great product, great company
Great product, been buying velo for years. Had a small issue with a subscription but customer service was very efficient in sorting it out, offering me a refund or additional cans.
21 February 2026
Unprompted review
Reply from Velo United Kingdom
Hello Naeem, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue ordering and the team were…
Had an issue ordering and the team were quick to respond and help me out, couldn't recommend them enough very good company and after sales
3 February 2026
Unprompted review
Reply from Velo United Kingdom
Hello Pauric, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Responsive customer service
Responsive customer service, they were able to help me quickly
17 February 2026
Unprompted review
Reply from Velo United Kingdom
Hello Giovanni, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had an issue with my account & payments. Very frustrated at first with the website user experience, but customer service cannot be faulted. Nora was very helpful and prompt at doing what she said she would do to help.
27 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Era in Velo’s customer care was…
Era in Velo’s customer care was exceptional!
Very happy with the service I received & my issue was dealt with professionally & swiftly.
Thanks again Era!
22 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with an order having…
Had an issue with an order having missing products however Nina was very friendly and also gave a great and speedy resolution!
21 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Dan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Advertising try for free but when you…
Advertising try for free but when you sign up there is no options for free sample it just wants you to place an order
17 January 2026
Unprompted review
Reply from Velo United Kingdom
Hello Dave, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Excellent customer service
23 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Kacper, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Attentive and helpful
Quick to resolve product queries, very polite. Excellent overall
17 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service from Alex F…
Great customer service from Alex F helping me with my account login issues. Thanks for sorting things quickly. I enjoy the product and have been purchasing from the supermarket. Great to now order online.
16 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Brett, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Inferior
Inferior brand for a company which is involved in global scandal after global scandal. Price manipulators, dishonest practice and the product should be made illegal due to the obvious increased cancerous inducing artificial flavourings.
13 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Lorne, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Delivery by Evri never arrived, order replaced for free
Delivery by Evri never arrived. But the support team happily replaced my order. Hopefully this one arrives. Its the delivery that usually gets messed. Especially if its by Evri.
11 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Awais, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was great
Customer service was great, was given an additional can for the delivery mix up.
10 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Rory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Lost parcel
Evri lost my parcel but Velo sent a replacement with a couple of free cans for the trouble. Great service
9 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
One of the best online chat supports
Had a delivery that never arrived via evri. Didn’t arrive on the day but the following day, early in the morning it said it’s been delivered. I was at work so I couldn’t see if it has been delivered, especially when the proof of delivery picture was just a black screen. I contacted evri, still haven’t heard anything back from them. So I went into the live chat with velo. This was probably one of the best online chats I have used in a long time, everything eventually got sorted and received my parcel the next day.
5 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun was fantastic
Brun was fantastic, managed to get my order sorted without issue even though the deliveries have been failing me. Velo have been top quality, long time customer made!
4 December 2025
Unprompted review
Reply from Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Awesome customer service
Awesome customer service! I had a missing item and they sorted it out so quickly. Their service is so friendly and helpful.
3 December 2025
Unprompted review
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