Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
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This was honestly the best experience i’ve had ordering anything ever. The site UI is easy and quick, the shipping info was sent immediately and i received my item within 48 hours. all information was... See more
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Very quick delivery. Am a repeat customer, and both times bee. satisfied with purchases. trainees as expected , because buying the same style in a different et. colour as they are so comfortable.... See more
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First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
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Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
40K reviews
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Incredible customer service
Incredible customer service. I recently bought a pair of shoes that I chose to return and found the entire returns process to be flawless. From super easy admin, to great communication and lighting fast payment refund. I will definitely be shopping from Vera again.
26 September 2025
Unprompted review
Reply from VEJA
Hello,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your returns experience was smooth and that our team could assist you quickly and clearly.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Buyers beware
My first pair of shoes (Campo) fell apart only after couple weeks of wear. The soles became unglued. Veja quality department determined it was pre-mature wear, but they did not agree to refund me my money, they did not agree to even give me a store credit. The only offered to replace with the same of different model. After weeks of emailing back and forth, I had no choice but to order another pair. I ordered a cheaper model, Esplar instead of Campos because I didn’t trust Campos quality anymore. Because of that, I lost part of my money due to Veja refusing to issue me a store credit for the difference in price. Overall, I will never order another pair of Vejas and will discourage anyone I can from ordering from this company
12 September 2025
Reply from VEJA
Hello Iwona,
We are very sorry to read about your experience.
Our intention was never to leave you without a proper solution. Initially, we offered you a store credit, but due to a technical issue we were unfortunately unable to issue it at that time.
In order to provide you with an alternative without further delay, we proposed either an exchange for another pair or a refund of your order. We simply wanted to make sure you had a quick resolution, as we couldn’t predict how long it would take to fix the technical issue.
We truly regret the inconvenience this situation has caused and understand your disappointment. Your feedback is very important to us and will help us improve our processes.
Best regards,
The VEJA Team
Reply from VEJA
Hello,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Flawless ordering and delivery with…
Flawless ordering and delivery with very good communication and updates. I'm on my 6th pair of Veja Venturi. ( I hope someone sends me a discount for my next🤔). I also like the eco credentials of Veja. Happy Customer
24 September 2025
Unprompted review
Reply from VEJA
Hello Gerry,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Thank you for the great experience you…
Thank you for the great experience you gave me in customer service and follow-up.
22 August 2025
Reply from VEJA
Hello Fatemeh,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
It took so much time to arrive + customs fee
It took so much time to arrive, I had to contact the delivery app because, for some reason, they did not have my "complete" address, even though I gave it to them. I had to pick up the package elsewhere and pay the customs fee, which was never mentioned when I purchased from the webpage. I would've preferred buying in a store in my city, instead of ordering directly from the page. What an awful experience
26 August 2025
Reply from VEJA
Hello Ivana,
Thank you for taking the time to share your feedback with us.
We are sorry that your experience on our VEJASTORE did not meet your expectations.
As stated in our Terms and Conditions of Sale, as well as in our Delivery Terms, prices are quoted excluding taxes for orders destined for countries outside the European Union. They are subject to taxes and customs duties of the destination country. These fees and formalities are the responsibility of the customer or recipient. They must be paid to the carrier at the time of delivery. You are responsible for paying all government taxes, administrative fees, and customs duties charged by a carrier when you use the website or make a purchase.
We regret that this information was not clear enough at the time of purchase.
Please know that customer satisfaction is our priority. Customer feedback is valuable to us and helps us improve and refine our services.
We will certainly pass on your comment to the dedicated teams.
Thank you for the time you have given us.
We wish you a good day,
The VEJA customer service team
Comfortable trainers
Very comfortable trainers in just the right colour.
Delivery very efficient.
11 September 2025
Reply from VEJA
Hello Jen12,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
I wore the shoes only in the house for…
I wore the shoes only in the house for a day or two.
It seemed they were a good fit.
Wearing them more often they are not that comfortable.
A bit tight in the toe box.
The foot cushion is quite firm.
For the price I’m hoping they will get better with wear.
**** I was told to reach out to customer care team if the fit didn’t get better. It has not. I’ve worn them a few times and they are still not working especially for the price I paid. What can you offer me to resolve this? Thank you!!!******
9 September 2025
Reply from VEJA
HelloBeverly,
Thank you for sharing your feedback with us.
We’re sorry to learn that they became less comfortable over time.
The foot cushion can sometimes soften slightly with wear, and we hope this will improve your experience.
If the tightness in the toe box continues to bother you, please don’t hesitate to reach out to our customer care team, we’d be happy to look into possible solutions for you.
Have a lovely day.
The VEJA Customer Service Team.
Becarfull if you return the product they will credit you and they will never return your money back
Becarfull the will credit you and they will never refund your money back
22 September 2025
Unprompted review
Reply from VEJA
Dear Anthony,
We thank you for sharing your experience with us.
Please know that we are sorry to read that you were not fully satisfied with your order and that you had to return it to us.
We are always available if you need help finding the ideal style for you.
Regarding returns & exchanges, you obviously have the choice when creating your return request to choose between a refund or store credit.
You will need to use the dropdown menu to select the refund method you prefer.
It will therefore be necessary to be careful when creating the return request and choose the right refund method, but you can trust us and our business practices.
We invite you to contact our customer service if you have any other questions.
Wishing you a wonderful day,
The VEJA care team
Everything was as promised
Everything was as promised. And even though it was sent from abroad it took a plesantly short time
4 September 2025
Reply from VEJA
Hello Ásta,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hello Maggie,
Thank you so much for your feedback!
We truly appreciate your support and are delighted to know you had such a positive experience with us.
We’re excited to continue providing you with great experiences.
Best regards,
The VEJA Customer Service Team
Might be better to purchase in-store
Upon receiving my product I was a bit disappointed.
One product was the same colour as expected. The second product the coulour was not fully true to the picture in fact i didnt expect the colour it did have *it was quite different.
And the sizing was totally off on both. I would be hesitant to recommend buying online but would recommend in-person shopping.
Tried contact customer service and they havent responded. I am also meant to pay for return shipping but it seems unfair since the product is different from advertised.
10 September 2025
Reply from VEJA
Hello Zaika,
Thank you for sharing your feedback. We’re sorry to hear that the color and sizing of your products did not meet your expectations.
Please know that we strive to provide accurate product photos and detailed sizing guides to help customers make informed choices. However, we understand that sometimes colors may vary slightly due to lighting or screen settings, and sizing can differ depending on the model.
If you’d like assistance with exchanges or returns, please don’t hesitate to contact our customer service team — we’re here to help.
Sincerely,
The VEJA Customer Service Team
I purchased a faulty pair of shoes…
I purchased a faulty pair of shoes (poor quality stitching), which despite returning within the agreed timeframe I did not receive a refund from me. Terrible customer service agent could not explain the reason why and came across as rude. Will not shop here again.
18 September 2025
Unprompted review
Reply from VEJA
Hello Gary,
Thank you for your feedback.
We would like to clarify that the pair was not defective at the time of purchase.
As you hadn’t reached out to us, we were the ones who contacted you directly about this matter. We then proposed two legal solutions and explained the situation to you in detail.
We are sorry to read that our response did not meet your expectations, but please be assured that we handled your case with care and in accordance with our policies.
Best regards,
Good expirience, both choosing the type of shoes eanted and delivery
Website, payment and delivera, all good
12 September 2025
Reply from VEJA
Hello,
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
I had to return my initial order due to…
I had to return my initial order due to size and it was an easy experience. Customer service were helpful. Later I ordered the correct size and now I am happy with the product.
11 September 2025
Reply from VEJA
Hello Charles,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
Great Looking Shoe, both of my sons loved them!
Easy ordering and delivery were as promised. Both of my sons love their shoes!
3 September 2025
Reply from VEJA
Hello Lauren,
Thank you for taking the time to share your review with us.
We're thrilled to hear that the ordering process was smooth and that both your sons are loving their shoes. That’s exactly what we love to hear!
We truly appreciate your support and hope to see you again soon.
Sincerely,
The VEJA Customer Service Team
Super easy purchase experience
Super easy purchase experience, fast shipping. I love my new Vejas!
9 September 2025
Reply from VEJA
Hello Losa,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
navigation in the site was easy
navigation in the site was easy, order process was fine. the shoes were delivered without problems.
9 September 2025
Reply from VEJA
Hello Christos
Thank you so much for your positive feedback.
We are thrilled to hear that your experience with us was a success. We truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Great shoe
Fast shipping, accurate sizing, great product quality with sustainable materials, a little stiff upon arrival especially laces
9 September 2025
Reply from VEJA
Hello Esabella,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
LOVE these shoes
LOVE these shoes, insanely comfy and cute. Had to go down a size from my usual to get the correct one, but these are some of my fav shoes now.
8 September 2025
Reply from VEJA
Hello Marissa,
Thank you for taking the time to share your review with us.
We are thrilled to hear that you're happy with your experience on our site.
We truly appreciate your trust and hope you enjoy wearing your new trainers.
Sincerely,
The VEJA Customer Service Team
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