False product description; zero customer service
Three issues: 1. Misleading product photos 2. Missing items from my order 3. No proactive resolution despite contact
1. I placed a €700+ order a month ago for bulk staples (oats, flour, lentils, sugar, vegetable powders — approximately 103 kg total). The 5 kg products are advertised on the website with silver foil-laminated bags that clearly suggest a premium lightblocking, airtight, moisture-resistant packaging.
What arrived was plain kraft paper bags with thin plastic lining -- no foil layer and light passes through. For anyone buying in bulk for food storage purposes, this is a significant and material difference from what is advertised.
I complained and received a glib comment something to the effect of: "our product development is just a bit faster than our website development. The website photos remain misleading as of today (mid-June 2026).
2. Additionally, two boxes from my order were never delivered. It seemed to have been a DHL decision to leave two boxes in the distribution center. Nonetheless Vehgro has not contacted DHL proactively, has not provided any update in the last month, and has not provided a refund for the missing products. When I asked for a refund I was told that I'd receive a "credit" as soon as Vehgro
"receives a tracking number for the return from DHL."
3. I contacted Vehgro in writing to report both issues — the packaging discrepancy and the missing items. Except for their initial weak responses, I have received neither the missing products nor a refund for them, and no update on either issue. It's been several weeks. There seems to be no system for follow-up.
Hugely disappointing. The product range is good and the prices are competitive, but misrepresenting packaging in product photos (for an extended period) and failing to follow up on a missing delivery is not acceptable, especially for an order of this size.
This company’s reaction on Google was blatantly false just like their website. I had informed them in April about the specific missing items, with DHL tracking numbers and a list of contents. The company itself responded to that list and acknowledged the fact the items were still not delivered. Yet on Google they said I had not informed them or replied.
Also three months later the company is still publishing misleading product information on their website.