The colour of the light is very misleading in the pictures. It is advertised as walnut but when I opened it I realized it was actually quite orange . I actually ended up spraying it black as shipping... See more
Company replied
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Review summary
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Could not believe I had to put it altogether 🙆🏼♀️ Nothing like picture but changed the droplet positioning and it looks lovely, worth the hassle and effort!
Company replied
Correspondence was very good, disappointed in the quality of light fitting. Once assembled and fitted the light looks ok
The lamp is fine but no idea how to access the light bulb if it needed replacing
Company replied
Company details
Written by the company
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Contact info
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, China
- info@vaxlamp.com
- www.vaxlamp.com
3.9
Great
240 reviews
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Replied to 81% of negative reviews
Typically replies within 1 week
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Excellent lights
28 January 2024
Lamp is a bad copy of the original…
Lamp is a bad copy of the original vertigo lamp. Transport with UPS was a bad experience. In total i waited a month for the lamp to be delivered. I also paid twice the import taxes, because first payment I did was not recognized by the system. I mailed and called several times, in the end it was still not updated accordingly in the system when i went to pick up the lamp at the ups access point. I could only get my packedge if i paid. Also the site did not mention any import taxes when i placed the order.
26 January 2024
Reply from VAXLAMP
Hi Natasa, sorry, the delay was caused by the spring festival holiday here. About the workmanship, welcome to share the images of the product you received so that we can share them with our warehouse to make improvements. There is import tax for some countries as stated on the shipping policy page. Very sorry that the experience does not meet your requirements.
I received my pendant light on February…
I received my pendant light on February 14, after waiting for it as stated on their website. I was not pleased with the pendant; however, the product was fine, it just wasn't what I expected. I will see how much trouble it will be to return and get a refund.
14 February 2024
Unprompted review
I would recommend VAXLAMP
The product was as described and met all my expectations. Very pleased with it! The postage took longer than expected but customer service was great and got back to me quickly.
7 January 2024
PATHETIC CUSTOMER SERVICE! LIARS!
I would give this a "ZERO START" if there was an option!! I received a pathetic customer service from this company!
I had proof and evidence that I didn't open the box at all (I sent them multiple photos). I wanted to return the item within the stated time period. However, the owners of this company, which is by the way a Chinese owned company based out in China. VAXLAMP made it immensely difficult for me to return the item. They kept on asking me questions as to why I want to return it. When they eventually agreed after a few days they asked me to lie to the Chinese customs, and declare that the item as cheap as possible so they do not pay the extra customs charge on return. Which would mean if the item got lost, I wouldn't get the full money back that I originally paid for, and would only get a fraction of what I paid - which was a few hundred pounds for the lamp shade.
This company made me go through stress and made me run around unnecessarily. They delayed my refund although it arrived to them from Manchester, England to China within days.
I have proof for all this, and can substantiate my claims.
I would NEVER EVER EVER order anything from this company ever again!!! PERIOD!!! They are a bunch of crooks hiding behind the Internet.
Beware and don't get stung!!!
30 December 2023
Reply from VAXLAMP
Hi Musa,
We have provided a full refund on your order, which was processed a few days after the returned package arrived. We don't think there is anything wrong with this. So, we disagree with your claims.
And, we don't know why you provided such a bad review.
Also, it is very strange that you asked for a full refund even without opening the box and checking the quality. It doesn't seem to us that you wanted to make a real purchase with our online store.
We are from China and this is clearly stated on our contact page. We never deny this.
If it is not a quality issue, we will of course ask you to return it before providing the refund. This is our policy and most stores' policies. For quality issues, we will of couse provide full refund.
So, all in all, we don't see there is anything wrong with our dealing with your case.
Would definitely use this site again…
Would definitely use this site again great service & item was well packaged & as described was kept upto date every step of the way
29 December 2023
Efficient
Brilliant support! UPS appeared to lose the lampshade, Vaxlamp customer service (Cathy) located it and reassured a very nervous customer. It turned up a few days later….from the Far East!
10 December 2023
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