Vavista Reviews 

3,009
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, most reviewers were somewhat happy with their experience overall. Many customers found prices excellent and cost-effective, often being the cheapest option. Reviewers frequently praised the excellent, friendly, and helpful customer service, noting quick policy setup and efficient online processes. However, some people mentioned issues with payment processing and reported unexpected or excessive charges, such as arrangement fees. A few others felt cancellation fees were notably high, even for policies cancelled soon after purchase. Conversely, some customers experienced unhelpful, rude, or incompetent service, citing conflicting information and communication difficulties. Additionally, some found prices higher than anticipated, especially during renewals or when comparing initial quotes.

What people talk about most

Price

Customers had ambiguous experiences with price, with many initially finding competitive or cheap quotes for... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting poor service,... See more

Payment

Clients share negative opinions on payment, often citing confusing and complicated registration processes... See more

Cancellation

People report negative experiences with cancellation, often citing unexpected and high fees, even when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick with quote. So far so good. Im glad somone else can beat go skippys prices. For the same price I got abit of extra cover with Vavusta unlike with go skippy. High excess to be expected. Touch wo... See more

Rated 4 out of 5 stars

Seems to be excellent customer service with the most cost effective quote considering the level of cover, only time will tell if this carries on for the whole of the policy but positive start. Not a... See more

Rated 5 out of 5 stars

My exprience is good, answered my call in a friendly manner, had my insurance sorted out in a few minutes, they were also sincerely with me

Rated 4 out of 5 stars

This is our first time using Vavista but they were the best quote with the most benefits. It was a quick and easy process and short wait time to get through to a representative which I liked.


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency

Information provided by various external sources

Looking after your health is one of the most important things you can do. At Vavista, we believe in the health and wellbeing of our policyholders. That’s why our innovative approach to car and life insurance helps you to protect against risk while also improving your health. As a Vavista policy holder, we reward you with a little extra, providing exclusive access to a wellbeing resource that helps you to stay fit and live a healthy life. Vavista offers car insurance with a number of policy options to suit a variety of clients and budgets. Comprehensive insurance offers the most extensive cover, ensuring you are protected against all possibilities. There are also a number of value added services such as extended warranty, or specialist insurance, which focuses on vintage and other specialised vehicles.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(3,009)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy .

I did compare quite a number of insurers but you came out on top for price and affordability.
It was very easy to do on-line , the hardest part is choosing.
Thank you

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Communication very poor

Set up my car insurance with this company, unable to set up my portal login to my documents, after waiting for 8 days, fortunately insurance was due to start in a weeks time, unfortunately I was charged £80.00 for the cancellation process, really unreliable, unhelpful and expensive experience, would recommend using other insurance company, certainly not this one.

Thank you Vavista for your comments on the above, I was delighted to have received a full refund, either posting the review or I misunderstood the phone conversation with your representative or misread your email notification of the £81.00 debit the outcome was better than expected. I appreciate the fact as that you have acted on my grievance, so for future reference I would reconsider using your services, kind regards Terrance Radford

16 January 2026
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the frustration you've recently experienced with us. We do appreciate any feedback our customers provide so it can help us to continuously improve our service. If you would like to get in touch so we can investigate this further for you please email us with your postcode and vehicle registration to reviews@vavista.com, we can then locate your policy and assist you further. Thank you.

Rated 5 out of 5 stars

New Car insurance at Competitive Price

I have just confirmed my Insurance with Vavista via GoCompare. They were the cheapest Insurer and the process was easy and straightforward. Everything seems to be easy to follow and so far I have a good feeling about this company.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

What a refreshing change to other …

What a refreshing change to other insurance companies, so easy to get a quote and the best price I found was an added bonus with all the extras you could need. I’m definitely lucky I found vavista for my car insurance Britain

11 January 2026
Unprompted review
Rated 3 out of 5 stars

Website is easy to navigate but beware

Website is easy to navigate. It was on all the comparison sites. Phoned them to try and save the broker's fee but not possible as it is a broker. You have to go through the documentation to see who you are insured with. No information on the website about DOC. The only info is on the certificate of insurance, after you have paid, which categorically states that DOC is not covered. Although I rarely do it is useful if you borrow a car from a garage while it is being serviced or even driving your partner's car. Keeping my fingers crossed it is not like "Quote me Happy" with its abysmal customer service.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

After signing up they emailed with a…

After signing up they emailed with a number to contact straight away. Very different to other companies where you have to use a chatbot. Rang the number and got through straight away to discuss the policy. Very good price comparable with online only options but loads better on customer service.

21 December 2025
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5

⭐ 1/5 – Insurance or Magic Trick?

Signed up Aug 2025 → complained within days.
Customer service: Abrupt and unhelpful.
Changed car for accessibility → quoted £1,000 extra, online says £150.
At this rate, I’m expecting them to ask for my kidney next.

Bottom line: Confusing, unfair, and a total headache. Avoid unless you enjoy surprises.

17 December 2025
Unprompted review

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