I got a sign on bonus and won some money and asked about withdraw and was told I had to deposit 80 usd to withdraw so I did that put in for.my withdraw and it was canceled then was told by another su... See more
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Review summary
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I love the site and the selection of games. The part that I have a problem with is when trying to withdraw. I haven't used any bonuses aside from the tough luck coins they give you when you run out. I... See more
Company replied
Exact wat ik stuurde per mail naar het casino en het antwoord van hun per mail zie bizarre link : Dear Ik got a no deposit bonus off 50 $ i played and waggered all . I won 5... See more
Company replied
Mai morning mai recharge kiya 300 aur jab mai utr number de raha hu tho payment processing mai bta raha hai but bhut der tak wait karne kae baad bhi payment success nhi hua hai jab ki maine kyc Compl... See more
Company replied
Company details
Written by the company
VAVADA online casino was founded in 2017. Over 4500 slots and tables, reputable providers, quick registration, no mandatory verification. Numerous payment methods: Visa, Mastercard, Skrill, Neteller, Bitcoin, Litecoin, Binance, Tether and others.
Contact info
Nicosia , Cyprus
- +35795600353
- affiliate@vavada.net
- www.vavada.com
1.7
Bad
400 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Deposited not Credited
3 days back , i deposited 10, 000 INR and amount got debited from my account , but still amount has not been credited at gaming account.
I have marked so many mails nd spoke to the customer support team, everyone just making excuses and said same line every conversation that " Wait and wait ".
I have taken 1st step on Twitter and post there againts your company brand value , if will not get my money within 24 hrs then i will file a case againts your company.
My Game ID Is PLAYER29608
26 July 2025
Unprompted review
Reply from vavada.com
Hello, Rathor Amit
We see that you have also contacted us by email and provided all the necessary details - thank you for that. I can confirm that your deposit is still showing the status "in processing," which means it is currently being handled on the payment provider’s side.
Our support team is already working on your case and doing everything possible to speed up the crediting process. However, please note that the payment system is a third-party organization, and unfortunately, we cannot directly influence the speed of their processing.
At this stage, we need to wait for the payment provider to complete the processing. Your case is under our control, and we will notify you as soon as there is any progress.
Thank you for your patience and understanding.
I placed a ₹100 bet in Aviator and…
I placed a ₹100 bet in Aviator and cashed out at 1.40x, but I didn’t receive any money from the cashout. Worst app ever 🤮🤮🤮🤮
27 July 2025
Unprompted review
Reply from vavada.com
Hello, Jyotish Karmakar
Thank you for your feedback. In Aviator, a cashout is only successful when the server registers it before the plane flies away. Sometimes there can be a small delay between pressing the button and the server confirmation - if the plane has already flown away at that moment, the round counts as a loss and no payout is made, even if it looked like you cashed out on your screen.
Please contact us at admin@vavada.net (mention 'Trustpilot' in the subject line) with the exact time of the round so we can investigate and resolve this for you.
can i get my money??
when can i get my money back , played chicken road 2 got a significant amt , but its still processing, ISMP should have been instant
25 July 2025
Unprompted review
Reply from vavada.com
Hello, Ishaan Joshi!
Thank you for your feedback. Please note that on our side all withdrawals are processed within 24 hours.
If your withdrawal is still marked as "processing", it means that the request has already been sent to the payment system, and at this stage the speed depends on the payment provider, which is a third-party organization. Unfortunately, we cannot influence their processing time.
Nevertheless, we would be happy to help you track and resolve your withdrawal. Please contact us at admin@vavada.net (mention "Trustpilot" in the subject line) and include your account details so that we can review your case and assist you directly.
Thank you for your patience and understanding!
I've been playing here for a long time…
I've been playing here for a long time and it's strange that the rating is so low, in general I have no complaints or any misunderstandings with the project
Available a lot of slots, deposits/withdrawals pass without problems, it happens that support a little longer than usual answers but probably a big load
Yesterday withdrew 1000 euros in 3 minutes, I will go on a little trip
22 July 2025
Reply from vavada.com
Hello, Heena B Nimavat
Thank you so much for your trust and long-term support! We're really glad to hear that everything is going smoothly for you - from the games to fast withdrawals. We’ll keep working on response times, and your feedback helps us grow.
Have an amazing trip - and may even bigger wins be waiting for you!
Top up amount not showing in deposit it…
Top up amount not showing in deposit it is fraud i recharge 300 but not showing in wallet
22 July 2025
Unprompted review
Reply from vavada.com
Hello, Md Imran
We're sorry to hear about your experience and truly understand how frustrating this must be.
We’re doing our best to ensure that all deposits are processed successfully for every player. In rare cases, delays can happen due to the payment provider’s processing time - or in some situations, due to a technical issue on their end.
To help us investigate and resolve this as quickly as possible, please send us your account details (email or phone number) to admin@vavada.net with "Trustpilot" in the subject line. Also, please include a bank statement or screenshot showing that the funds were debited from your account.
We’re here to help and will make it a priority to sort this out for you.
Thank you for your patience.
its fake and scam app run by not…
its fake and scam app run by not trusted people, certain type of people only scam people for there satisfaction, topup amount not shown on deposited section.
if 0 star review was there i had given it that.
19 July 2025
Unprompted review
Reply from vavada.com
Hello, Aman Sasnur
Thank you for your feedback. We understand how concerning this must be and want to assure you that we always do our best to ensure all player deposits are processed successfully. In some rare cases, delays or errors may occur on the side of the payment provider, which can prevent the funds from being reflected in your account.
To help us investigate and resolve this for you, please contact us at admin@vavada.net with your account details, and include "Trustpilot" in the subject line. We’ll prioritize your case and do everything we can to assist.
VAVADA HOLDING MY MONEY FOR 10 days, can't pay my rent
Deposited 150 euro in vavada , bought 2 bonuses I won 550 euro, and my money disappeared, They are not telling me what is happeningf or 5days.3 days before that another 300 euro got wiped??Had no issues before.I can't pay my rent, I have birthday in 5 days.I think I'm going to sue them for holding 1000 euros, every day they are telling me the same shit.We are working on it and nothing.TOTAL DISASTER.DONT DEPOSIT UNTIL THEY FIX THEIR SHIT.Scam how can they hold my money ?
15 July 2025
Unprompted review
Reply from vavada.com
Hello, Atanas Petrov
We’re truly sorry to hear about your experience and understand how upsetting this situation must be. Please rest assured that we take such matters very seriously - we do not withhold player funds without reason, and any issues like this are investigated thoroughly.
To assist you as quickly as possible, please contact us directly at admin@vavada.net and include "Trustpilot" in the subject line, along with your account details. This will help us look into your case with priority and get back to you with clear answers.
We’re here to help and hope to resolve this for you soon.
I got a sign on bonus and won some…
I got a sign on bonus and won some money and asked about withdraw and was told I had to deposit 80 usd to withdraw so I did that put in for.my withdraw and it was canceled then was told by another support agent that I had to deposit 120 in 1 transaction to withdraw. So I've had to different answers on how to withdraw my money and still cant
19 July 2025
Unprompted review
Reply from vavada.com
Hello, Lorena Parker
Thank you for sharing your experience. We’d like to clarify that we do not ask players to make a deposit to withdraw winnings. It’s possible you may have encountered a phishing or unofficial website.
To help us investigate this further and ensure your account is secure, please send us your account details at admin@vavada.net and mention "Trustpilot" in the subject line. Our team will review your case and assist you as quickly as possible.
It is fake application ....i won 1000…
It is fake application ....i won 1000 rupees and when i withdrawed the money...it has been 4days and shows still processing.
9 July 2025
Unprompted review
Reply from vavada.com
Hello, Numan Nisar
Thank you for your review. We’re sorry for the inconvenience you’ve faced. Please note that withdrawals are processed on our side within 24 hours. After that, the payment is handled by the payment system, which is an external service beyond our control and can sometimes take longer.
We recommend contacting our support team through our website, or emailing us at admin@vavada.net and mentioning "Trustpilot" in the subject line so we can assist you further. Thank you for your patience!
Every time deposit not receive and lose…
Every time deposit not receive and lose everytime
3 July 2025
Unprompted review
Reply from vavada.com
Hello, ni_g
We’re sorry that you’re still experiencing issues.
Please know that all deposits on our platform are either successfully credited or refunded if there’s a problem. To help you resolve this, we need more details from you.
Could you please email us at admin@vavada.net and mention “Trustpilot” in the subject line? We’ll look into your case as a priority.
Thanks for your feedback - we’d like the opportunity to assist you directly.
Its a scam I lose my $50 after winning…
Its a scam I lose my $50 after winning 500 they don't pay never make any deposit
5 July 2025
Unprompted review
Reply from vavada.com
Hello, Tanu
We’re very sorry to hear about your experience. Please rest assured that we always pay out all legitimate winnings in line with our terms and conditions.
It sounds like there may be an issue with your specific withdrawal.
Could you please reach out to our support team by emailing us at admin@vavada.net and mention “Trustpilot” in the subject line so that we can assist you as quickly as possible? Please include your account details or transaction ID so we can investigate and ensure you receive any funds due.
Thank you for bringing this to our attention. We’d love the chance to resolve this for you.
There is scam while deposit time
There is scam while deposit time there are two time froud with me first is 17 june payment of 50000 and 2nd is 2 july payment of 20000,I send all proof and video and they said not deposited in our project but froud created by third party,clint payment done in vavada wallet upi but not received payment in wallet
17 June 2025
Unprompted review
Reply from vavada.com
Hello, Parmod kumar
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how concerning it is when a deposit does not appear in your account. As we have previously explained, the transactions you’ve mentioned were not credited to our project, and it seems there may have been interference by a third party during the payment process.
Unfortunately, situations like this can happen if payments are made via phishing websites or fake payment links that look similar to the official project.
Another possible reason could be entering incorrect payment details (for example, a wrong account number or UPI ID), which leads to funds being transferred elsewhere and not reaching our system. In such cases, we’re unable to recover the funds because they were never deposited into our accounts.
We strongly recommend always making deposits only through the official website and carefully checking all payment details before confirming any transaction.
We would still like to help you as far as possible. Please contact us directly at admin@vavada.net and mention “Trustpilot” in the subject line. Kindly provide all the proof and transaction details there, and we will do our best to liaise with the payment provider and assist you further.
Your security and trust are very important to us, and we appreciate your patience while we investigate this matter.
PLEASE DONT DEPOSITE MONEY ON THIS SCAM
Please don't deposite money on this site it's a totally scam I had invested 300 rs in order to get 8000 bonus but when I had done my payment it fuckingly shows that I haven't done any payment yet mfs IF YOU CAN HELP HERE IS MY PAYMENT REFRENCE NUMBER 385933648310 PLEASE HELP ME WITH THIS HELL
30 June 2025
Unprompted review
Reply from vavada.com
Hello, Rony Jogi
We’re very sorry to hear about your experience and completely understand your frustration.
Please be assured that we take such issues very seriously. To help us look into this for you, please email us at admin@vavada.net and mention “Trustpilot” in the subject line. Also, include your payment reference number (385933648310) and, if possible, a screenshot of your transaction, so we can quickly locate your transaction.
Sometimes deposits may fail to appear due to technical delays from payment providers, internet connection interruptions during the transaction, or incorrect payment details. Rest assured, our team will investigate your case as a priority and help resolve this matter as quickly as possible.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
SCAM
dont deposit in this site completely a scam.
i did deposit 10$ was lucky to win 115$ though baccarat montegral only on red requested an withdrawl and next day account was blocked due to them say i was following an strategy lol , i was betting only on red doubleing my bet.
the suppoprt was rude they didnt even open my account so i can screenshot the bet and closed the ticket.
28 June 2025
Unprompted review
Reply from vavada.com
Hello, Dragon BALL
Thank you for sharing your feedback. We’re sorry for any frustration this situation has caused you.
Please note that while all players are free to choose their preferred betting styles, certain strategies may sometimes require additional checks to ensure compliance with our terms and fair gaming principles. We understand this can be disappointing, especially after a successful session.
We regret if your communication with support felt unsatisfactory. It is never our intention to leave any concerns unresolved.
To help you properly, we kindly ask you to contact us at admin@vavada.net - please include your username or the email/phone number linked to your gaming account and mention “Trustpilot” in the subject line. This will allow us to help resolve the matter where possible.
Our goal is always to ensure fair, secure, and enjoyable gaming for all our users. We look forward to assisting you further.
So I received a 50 usd bonus upon…
So I received a 50 usd bonus upon registration and played a couple slots. Went pretty good had it up to 900 usd and tried to cash out but was met with an error code stating I have not wagered the required amount. I looked through the whole site and couldn't find out where the playthrough amount was so I continued playing to see if I could just make it through it. Well apparently I did because I went to make a withdrawal again and got met with the next error code. It said I must make a minimum deposit to withdrawal. So I tried to contact support and no luck there. I did fond however that their minimum deposit is 80 usd. Yeah not going to happen. I came here and read a couple of reviews and vavada itself says ghat they never require a deposit to make a withdrawal. So am I wrong to call them an out right liar. Cause if they said they don't require a deposit to make a withdrawal and they are making me deposit before I can make a ltc withdrawal then that's a lie. Correct me if I'm wrong. Please since their awesome staff of nobody won't let me know maybe trustpilot can get the answers.
So after a one response from vavada stating I need to make a deposit before I can withdrawal they took the option to even talk with them. I showed them proof where it says I don't need to deposit in order to withdrawal and that I played my playthrough already. Then they ghosted me. Come on vavada just pay me my winnings. You ate a casino after all
26 June 2025
Unprompted review
Reply from vavada.com
Hello, bowcutdavid
Thank you for taking the time to share your experience. We are truly sorry for any confusion and inconvenience caused.
We’d like to clarify the terms for our welcome bonuses:
The first deposit bonus has a wagering requirement of x35 on the bonus amount.
The 100 free spins welcome bonus has a wagering requirement of x20 on winnings from the spins.
If a bonus has not been fully wagered, players may indeed need to continue playing using their own funds to complete the wagering conditions. This is standard practice and is described in our bonus terms.
However, it’s important to emphasize that Vavada never requires a deposit simply to withdraw existing funds once all bonus terms have been met. If you are being asked to deposit in order to withdraw, there’s a possibility you have been interacting with a phishing website imitating our brand.
To help you properly, please contact us at admin@vavada.net - make sure to include your username or the email/phone number linked to your gaming account, and mention “Trustpilot” in the subject line. This will allow us to check the status of your bonus wagering and confirm that your account is on our genuine platform
We are committed to resolving this swiftly and ensuring your gaming experience remains safe and fair.
I try to withdraw my money but it's…
I try to withdraw my money but it's taken to long and money was debited by gaming wallet but not credit in my account.
26 June 2025
Unprompted review
Reply from vavada.com
Hello, Sudeep Ghosh
Thank you for your feedback, and we’re truly sorry for the delay you’ve experienced.
Please note that withdrawals from our platform can take up to 24 hours to be processed on our side. After that, the transaction is handled by the payment provider.
Delays at this stage are unfortunately outside of our control, as the processing speed depends entirely on the payment system, which is a third-party service.
If the funds have been debited from your gaming wallet but haven’t yet appeared in your account, please contact us at admin@vavada.net - make sure to include your username or the email/phone number linked to your gaming account, and mention “Trustpilot” in the subject line.
We’ll be happy to investigate the issue and follow up with the provider if needed.
Thank you for your understanding and patience - we’re here to help anytime.
Totally fake app literally i have done…
Totally fake app literally i have done the payment of ₹500 and the money is not in my wallet i really had a very worst experience with this app PLEASE give me my money back i dont want to play on your app now PLEASE GIVE IT BACK TO ME
22 June 2025
Unprompted review
Reply from vavada.com
Hello, Vansh bhalsing
We’re truly sorry to hear about your negative experience and understand how frustrating it must be when a payment doesn’t reflect in your account.
Please note that in some cases, deposits may take a few minutes to process, or they might fail due to issues on the payment provider’s side. To help you as quickly as possible, please contact our support team via chat on our website or email us at admin@vavada.net - make sure to include your username and mention "Trustpilot" in the subject line. Also, kindly provide your payment receipt or transaction ID so we can investigate and resolve the issue promptly.
We understand if you no longer wish to use the platform, but we’re here to make sure your funds are either properly credited or refunded as appropriate. Thank you for your patience - we’re ready to assist you anytime.
Illegal Casino promoting themselves to Hungarian people
I strongly warn anyone considering using Vavada. This is not just an unreliable online casino but it is also now officially banned in Hungary by the evidences I've previously provided.
As of June 19, 2025, the Hungarian Supervisory Authority for Regulatory Affairs (SZTFH) issued a formal government order to block vavada.com and their URLs for illegal gambling operations (ref. SZTFH-0116325).
Instead of complying with the ban, Vavada has launched new mirror sites like:
– [vavadalota.com]
– [andr-vavada.com] ← this one even fakes an Apple App Store page (looking via mobile) or fakes a Google Play Store (looking from laptop)
They rotate domains to bypass the law and keep targeting players in blocked regions.
My personal experience includes:
– False promotional offers (e.g. "10% cashback" which ended up being €2 on several thousands EURs lost)
– Fake live betting data that misled me into losing bets
– Refusal to provide customer support transcripts (from live chats) when I asked for help
– Casino apps disguised as children’s board games and fitness apps, which have now been removed by Apple after reports
I’ve filed official complaints with my bank, Curaçao eGaming, and Hungarian and EU authorities. I am also pursuing a full chargeback.
Please be extremely careful. Vavada is not a legitimate operator and now it’s not even legal in some countries. They hide behind fake merchant names, blocked domains, and untraceable apps. This is how addiction and fraud spread in plain sight and it is all about the greediness of the staff that somehow thinks that "their rules of the project" is above EU, national and MasterCard laws.
If you're truly compliant, why did Hungary's national gambling authority block your site?
Plus: Even though they say you should write them an e-mail about your case and issue, they don't provide help, acknowledge the problems or take accountability. The help they advertise is not there and never will be there.
19 June 2025
Unprompted review
Reply from vavada.com
Hello, Ákos Turós
Thank you for your feedback - we’re sorry to hear about your experience and would like to clarify the key points you raised:
Cashback is automatically calculated based on a fixed formula and credited on the 1st of every month, based on your net losses from the previous month. We ensure the calculation is correct and can always clarify the amount upon request.
Customer support is available to help at all times. While we may not be able to share full live chat transcripts due to internal policy, we are always willing to summarize the conversation and address any unresolved questions. We apologize if you felt unsupported - this is not aligned with our service standards, and we’re happy to review your case if you contact us again.
We do not publish disguised apps. If any external sources distributed misleading versions, these were not authorized by us. We actively work to remove such apps upon detection or reports.
Regional access depends on local laws. If direct access to our main site is restricted, mirror domains are provided solely for users to access their personal accounts and withdraw funds. We do not target or advertise in regions where our services are legally prohibited.
We’re open to resolving any issues directly. Please contact us at admin@vavada.net, include your username and mention "Trustpilot" in the subject line.
bad atitude
bad atitude . and system goes wrong and they wont help you!!!
19 June 2025
Unprompted review
Reply from vavada.com
Hello, Davis Liepins
We're sorry to hear about your experience. Please know that our support team works 24/7 and does its best to assist every player without exception, always aiming to communicate professionally and respectfully.
If you faced a technical issue or felt unsupported, we’d really appreciate the chance to look into it and make things right.
Please contact us at admin@vavada.net, include your username and mention "Trustpilot" in the subject line. The more details you provide, the faster we’ll be able to help.
We're here for you and ready to assist anytime.
Totally scam
Totally fraud I have lost my money on it as the money is not credited in gaming account and totally wastage of time totally planned game should say to all not to try this app
16 June 2025
Unprompted review
Reply from vavada.com
Hello, sañjay Singh Bartwal
We're sorry to hear about your experience and want you to know that we take such situations very seriously. Our team is always here to support our players and help resolve any issues.
If your deposit wasn’t credited, it’s possible that it got stuck or delayed on the side of your payment provider. We’d like to investigate this further and assist you directly.
Please contact us at admin@vavada.net, include your username and mention "Trustpilot" in the subject line. To speed up the process, we kindly ask you to also attach a screenshot or statement from your bank showing the transaction.
We’re here to help and will handle your case with care.
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