Ordered, been ten days and it hasn’t been sent out, no replies to emails or no one answered the phone, had to go through my bank to get this refunded, this has gone downhill
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Still haven’t received my order that’s now only 6 days late however. NO reply to emails. Phone goes un answered. They have no Instagram nor Facebook anymore, X was last updated in April! I had a di... See more
Order stated 1-2 working days and the items were only sent out 4-5 workings days. Email was sent to customer services to see when they will be arriving and no response. At least I did get my items b... See more
What a superstar. Ordered picked up by DPD, DPD messed up on tracking 4 days later DPD stating "haven't received parcel" messaged vapour vape on messenger and they resent.Two parcels arrived today, so... See more
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Ignorant staff
Good selection of vapes and good delivery however their customer service is appalling, 4 emails sent over the past 3 months and no one has bothered to reply to me, I will be taking my business elsewhere.
Update in response to your reply:
No it wasn't the incorrect email address, vapourvape at hotmail dot com, is the address on your website and the address I had been speaking to Emma and Ashley, the phone number never connects either.
I also earned rewards to the value of £30, but after trying to redeem these time and time again I was then told by Ashley they had stopped this reward programme and were not willing to honour my rewards despite earning them during the time their reward programme was active.

Reply from Vapour Vape
Great service
The vape i ordered was discontinued, so vapor vape chose a vape for me & it is perfect. Great delivery service, Will definitely use your website again. Once again thank you

Reply from Vapour Vape
Terrible customer service
Terrible customer service, waited nearly 3 weeks for refund , between mixed up orders missing orders and now faulty product, never again will i use this company
Steep delivery charge now
Shame to see they have put the price up on delivery to £4.50 which to me seems pretty steep otherwise can’t fault them other than the fact a faulty disposable was sent out and was told I’d have to return it which would have cost me money when I have ordered a lot from these guys I thought a little vape wouldn’t be too much to ask for replacing

Reply from Vapour Vape
Brought 2 more vapes from here…
Brought 2 more vapes from here wonderful.service can not fault them ordered Sunday and arrived to day thank you so much ninja vapes

Reply from Vapour Vape
I recently had a fantastic experience…
I recently had a fantastic experience shopping with Vapourvape. The selection was impressive and great customer service. Quality of the vapour exceeded my expectations.

Reply from Vapour Vape
Highly recommend
I placed an order with them, it came next day (which was free) unfortunately some of the pods did leak (these things happen) but I spoke with them and they were very helpful even though he was away on a business trip and resolved the issue.
The disposable Lost Temple device lasted just over a month which is really good for one of them.
Will definitely order again! Highly recommend

Reply from Vapour Vape

Reply from Vapour Vape
I’ve been ordering from this company…
I’ve been ordering from this company for months and never had any issue. Fast delivery, great prices and products always perfect. The only minor issue was a code for discount didn’t work so got in touch and they replied so quick and gave me a new code to use so I literally can’t fault them.

Reply from Vapour Vape
High quality vapes delivered both fast…
High quality vapes delivered both fast and discreet. I recommend this to anyone needing their nicotine fix

Reply from Vapour Vape
Great service
Reasonable prices. Has always been on time next day delivery for me. And support was very helpful and quickly changed my order when I ordered wrong one. 10/10 overall, would recommend over other stores.

Reply from Vapour Vape
I ordered next day delivery on Monday…
I ordered next day delivery on Monday and the delivery company are claiming that the package was never sent out. I have tried to contact them multiple times but have been ignored so far.

Reply from Vapour Vape
Exceptional Selection, Swift Delivery, and Stellar Customer Service
I recently had the pleasure of shopping at Vapour Vapes, and I must say, my experience was nothing short of exceptional. From the extensive selection of vapes to the impressive delivery speed,
First and foremost, their collection of vapes is second to none.
Moreover, the delivery service provided by Vapour Vapes is incredibly fast my order arrived promptly. The efficiency and reliability of their delivery process is impressive.
Outstanding customer service. Ashley, one of their dedicated team members, went above and beyond to assist me with any inquiries or concerns I had. His knowledge and expertise is truly commendable.
Overall, I cannot recommend Vapour Vapes enough. Their remarkable selection of vapes, speedy delivery, and top-notch customer service make them a standout in the industry. If you're in search of a reliable and customer-centric vaping supplier, look no further than Vapour Vapes.
I guarantee you won't be disappointed

Reply from Vapour Vape
Amazinggg
I have now ordered several times from Vapour Vape. Prices are reasonable with what is available on the market as a whole, the offers they continuiously provide are good, and the fact they have next day free delivery included is favourable. Delivery has always been excellent and on time. I like the fact there is constant updates from beginning to end of order. Orders are well maintained and packaged. When I did have an issue with a faulty vape, customer services were readily available, courteous and professional. They resolved my issue swiftly. I would highly recommend this company as I have always had positive experiences with themselves.

Reply from Vapour Vape
Great!
Great selection of vapes and fast delivery. Customer service is great, if you have an issue with an order it is resolved quickly :)

Reply from Vapour Vape
Best Vapour shop online
I’ve been using Vapour Vape for some time now & on my experience the best online vapour shop I’ve used.
Great customer support and the choice of product is outstanding.
Delivery is excellent because you can check your delivery status Online through the couriers app they use.
100% recommendation from
Anthony York

Reply from Vapour Vape
10/10
Recently ordered got exactly what I wanted at a good price and good delivery, 10/10

Reply from Vapour Vape
Found a perfect upgrade from my old…
Found a perfect upgrade from my old device with the help of vapour vape. Very happy. Can’t wait to shop again

Reply from Vapour Vape
Give them a miss.
Ordered from these guys on the Wednesday and paid extra for next day delivery. They didn't ship until the Friday after I chased them. Communication has been poor. I would stay away from these guys.
Outstanding Service from VapourVape
Ordered from VapourVape for the first time on Monday and what a fantastic service they offer. Very easy to use website. Everything is explained very clearly and the service received was just fantastic! Great list of items in stock and deliver the very next day. You cannot ask for any better than these guys! My new go to Vape shop!
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