VapoShop Reviews 

8,748
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and high product quality, noting that items often arrive quickly and match their descriptions. Many also appreciate the competitive pricing and the helpful, responsive customer service. People found the ordering process smooth and efficient, leading to overall satisfaction with their purchases. However, some people were dissatisfied with delivery experiences, frequently mentioning issues with packages getting stuck or not arriving as expected. Reviewers reported problems with the courier service, often UPS, citing difficulties with address recognition, tracking, or overall delivery reliability. These situations sometimes led to significant delays or uncertainty about the order's status.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast delivery times and... See more

Product

People report positive experiences with products, highlighting their high quality, efficiency, and ease of... See more

Price

Customers consistently note positive experiences with price, with many reviewers highlighting that the prices... See more

Order

Customers had ambiguous experiences with order, with some reporting no issues, quick delivery, and easy... See more

Service

Reviewers highlight positive aspects of service, with many customers praising the excellent service from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Der Shop ist soweit gut aufgebaut und sehr übersichtlich gestaltet. Der Service ist auch sehr hilfsbereit falls es mal Probleme gibt. Der letzte Einkauf gestaltete sich ein wenig kompliziert was die... See more

Company replied

Rated 4 out of 5 stars

I am pleasantly surprised by how well the shipping went. The product appears to be of high quality in terms of workmanship, though I am somewhat disappointed with the battery performance. Nevertheless... See more

Company replied

Rated 5 out of 5 stars

This is a great mini device, very élégant, efficient and easy tu use. I am a big fan of the PAX brand and it's my 5th PAX vapo since I discovered the system. Also the teams are great and helpful whe... See more

Company replied

Rated 5 out of 5 stars

I ordered two Vaporizers but only received one in the mail. They were expensive, worth 400€. When I reached out to Customer Service they immediately refunded me even though I didn’t have the pac... See more

Company replied


Company details

  1. Vaporizer Store

Written by the company

With most vaporizers having to be imported from the US, VapoShop started out in 2008 as the first online store in Europe to specialize in high quality vaporizers. We're proud to fulfill a leading role in the vaporizer landscape and carry only vaporizers that meet our strict quality standards.

VapoShop - Simply Vaporizers

Written by the company

Europe's first specialized vaporizer store
VapoShop started out in 2008 with the mission to provide vaporizer enthusiasts throughout Europe with high quality vaporizers at excellent (and fast!) service. Our product offering, as well as the technology of vaporizers has changed quite a bit since we started, but our goal has remained the same. Your feedback help us improve our service, so please take a minute to leave a review.
Fast and secure shipping
Shipping from The Netherlands, which is known as a fast shipping hub, orders to virtually all European countries arrive extremely fast. All products on our website are shipped directly from our own warehouse. Packages are insured and shipped with discreet, plain packaging.
Authorized reseller
We are an authorized reseller for all major brands, ensuring you always receive the latest version of a vaporizer, backed by our own warranty as well as that of the manufacturer. Unlike some others in this field, we choose not to carry knock-offs or grey import vaporizers!
Expert advice
As great fans and advocates of vaporization, we know our vaporizers and are happy to help you find the vaporizer that best suits your needs, and will gladly answer any questions you have before, during or after your purchase.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(8,748)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Will be back!

Wow! That was super fast! Thank you very much for quick delivery, awesome prices and excellent customer service.

21 November 2024
Unprompted review
VapoShop logo

Reply from VapoShop

Thank you for your kind words! We're thrilled to hear we delivered at warp speed. Enjoy your awesome finds! 🚀😊

Rated 5 out of 5 stars

Fast delivery

great experience over all.

15 November 2024
VapoShop logo

Reply from VapoShop

Thank you for your review! We're glad to hear you had a great experience. Looking forward to serving you again!😄🌟

Rated 3 out of 5 stars

Order still not received.

Fair trade.

12 November 2024
VapoShop logo

Reply from VapoShop

We're really sorry to hear about your experience. It's frustrating to deal with delays. Our customer service team has shared the tracking information with you. It indicates that your order has been at a pick-up point for almost a week. Please visit the pick-up point as soon as possible to collect your order. 💚

Rated 5 out of 5 stars

Deliferie was precies on time

Delivery was precies on time

12 November 2024
VapoShop logo

Reply from VapoShop

Thank you so much for your kind review! We appreciate your support and look forward to serving you again soon! 🌟🍀

Rated 3 out of 5 stars

With the service the website is all…

With the service the website is all good.
The only thing is the device ist broken after one day!

7 November 2024
VapoShop logo

Reply from VapoShop

Thanks for the feedback! We're glad you had a positive experience with our website and service.

We're very sorry to hear about the device issue. Our agents have received your ticket and shared the return instructions with you. We will make sure to resolve this for you quickly. Your satisfaction is very important to us! 😊🍀

Rated 5 out of 5 stars

very fast shipping

very fast shipping
good quality

5 November 2024
VapoShop logo

Reply from VapoShop

We're delighted to hear you appreciated our very fast shipping and the good quality of our products. Your satisfaction is our priority! 😊🍀

Rated 5 out of 5 stars

Vaposhop

Really great price.quick dispatch and delivery 👏

5 November 2024
VapoShop logo

Reply from VapoShop

Thank you for your support and for choosing us! 🍀🌟

Rated 5 out of 5 stars

Perfect as usual

5 November 2024
VapoShop logo

Reply from VapoShop

Thank you for your kind words! Your continued trust and support mean a lot to us! ✨😊

Rated 5 out of 5 stars

Awesome Shop

Awesome Shop,
always great Product's,
fair Price fast shipping!
Just great 👍

1 November 2024
VapoShop logo

Reply from VapoShop

Thank you for the fantastic review! We're committed to keeping it awesome for you! 👍😊

Rated 5 out of 5 stars

Great service

Description of the item was pretty much spot on delivery was fast & the product does what it is ment to do all in all im very happy with the product and the service Thank you

29 October 2024
VapoShop logo

Reply from VapoShop

Thank you for your wonderful review! We're delighted to hear that the item met your expectations and that you were pleased with the fast delivery. Enjoy! 😊🍀

Rated 5 out of 5 stars

Fast shipment to Poland

Very competitve prices for individual customers. Fast shipment. Order was placed on October 29th and 31st it arrived here, to Poland. Response via email maybe not the fastest and some small issues recieving the promo code, but overall I'm satisfied with the service from Vaposhop. I can honestly recommend to anyone :)

31 October 2024
VapoShop logo

Reply from VapoShop

Thank you for your detailed review! We appreciate your recommendation and look forward to serving you again! 😊🌟

Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, securely packed. Very nice!

30 October 2024
VapoShop logo

Reply from VapoShop

Thank you for the awesome review! We're delighted to hear that you received your order quickly. Enjoy your purchase! 😊✨

Rated 5 out of 5 stars

I am really positively surprised by…

I am really positively surprised by this dealer. Given the very low prices, I was already prepared for a long wait or worse. I ordered on a Sunday and received the goods via UPS on Tuesday. Absolutely great! Thank you for the great deal.

29 October 2024
VapoShop logo

Reply from VapoShop

We're thrilled to hear you had such a positive experience! Thank you for choosing us and for your kind words. Enjoy your purchase! 😊🌟

Rated 5 out of 5 stars

reliable and trustworthy

reliable, trustworthy and very fast delivery

29 October 2024
VapoShop logo

Reply from VapoShop

Thank you for sharing your positive experience. We can't wait to welcome you back soon! 💚😄

Rated 5 out of 5 stars

4 STAR shifted to 5 because...

Ship extremely fast, only 5 days.
Very appreciated Grinder gift (awesome product).
Product was perfect, did everything but essence of lavender.
Honestly, not a real problem, considered all previous points.
Absolutely happy!!!

29 October 2024
VapoShop logo

Reply from VapoShop

We're delighted to hear you loved the free gift and that everything was spot one! ✨😊

Rated 5 out of 5 stars

This shop have anything you need and…

This shop have anything you need and they are quick to get items sent.

Very good service and a good shop.

29 October 2024
VapoShop logo

Reply from VapoShop

Thank you so much for your kind words. We hope to see you soon again on Vaposhop 💚😄

Rated 2 out of 5 stars

I wanted to buy the dynavap M+ but it…

I wanted to buy the dynavap M+ but it was marked as unavailable opt in for the notification and later received an email that the product was available again. I placed the order, the payment went through and a day after was informed that the product was not available and that coul happens when several people place an order at the same time (!) instead of an immediate refund was told to pick something else or tell them to cancel

23 October 2024
Unprompted review
VapoShop logo

Reply from VapoShop

Hi Julio, thank you for your feedback.

We're sorry to hear the product you wanted was out of stock and you didn't receive an immediate refund. Some of our customers prefer to select another product therefore we offer the flexibility.

We thank you again for your feedback and wish you a nice day!🍀✨

Kind regards,
Team Vaposhop

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