Vanstation Reviews 

312
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported receiving vehicles with severe mechanical faults, such as broken gearboxes, failed engines, and missing components, which heavily contrasted with the online descriptions. People also highlighted significant challenges concerning delivery delays, poor communication from staff, and severe difficulties regarding deposit refunds or returns. Some reviewers were happy with the customer service provided, describing the team as friendly, knowledgeable, and genuinely helpful during their vehicle search. Others also noted that their purchased vans arrived right on time, ran smoothly, and completely matched expectations without any unexpected complications. These buyers appreciated the smooth and stress-free process when dealing with the business.

What people talk about most

Product

Consumers find product to be a mixed experience, with strong disagreement among reviewers. While many... See more

Staff

Reviewers mention ambiguous feedback about staff, with opinions sharply divided. While many customers report... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with highly contrasting experiences reported by... See more

Quality

Customers consistently express deep disappointment and frustration with the poor quality of the vehicles... See more

Reviews shaping this summary

Rated 2 out of 5 stars

staff very helpful to start with done a deal van got delivered not quite as described and missing a tow bar that i was told was fitted by a staff member, obviously never bothered to actually check the... See more

Rated 1 out of 5 stars

Avoid at all costs. Absolute cowboys. Selling scrap vehicles conning you with not refunding deposits when delivering misdiscribed vehicles. Sold a running vehicle turns up a non runner but won't refun... See more

Rated 1 out of 5 stars

I bought 5 vans from here The delivery driver for the 5th turned up shouting & saying we cost him money as delivery postcode was a digit out. They’re quick taking your money but ignore you when th... See more

Rated 1 out of 5 stars

Van described as mechanically sound, arrived needing £3000 gearbox change. Bought a Vauxhall Vivaro which was described as mechanically sound ready for work, only to discover a whirring on 5th and 6t... See more


Company details

  1. Motor Vehicle Dealer

Written by the company

Discover an Affordable and Efficient Solution for Trade Customers at Vanstation Looking for a reliable source to meet your trade vehicle needs? Vanstation has the perfect solution for you. Unlike other platforms, we exclusively cater to trade customers, ensuring that your specific requirements are met. At Vanstation, we prioritize transparency and quality. Each van undergoes a comprehensive mechanical appraisal to guarantee its condition and reliability. We understand the importance of peace of mind when dealing with used vehicles, which is why our meticulous inspection process ensures that you receive only top-quality vans. Choose from our five featured categories tailored to trade customers: Non-Runner, Runner, Small Vans, Medium Vans, and Large Vans. With Vanstation, you can rest assured that your business needs will be met with precision. We value your time and understand the urgency of your business operations. That's why we offer same-day delivery, ensuring that you swiftly acquire the vans you require. No more waiting for weeks to receive your purchase – our commitment to efficiency keeps your business moving forward. Please share your experience with Vanstation. Your feedback is invaluable to us as we strive to continually improve our services for trade customers like you.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(312)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company DJ the sales guy was…

Great company DJ the sales guy was brilliant really helpful sent videos as asked even late in the evening not pushy in any way the van was described very accurate and honest and really was a great price would recommend DJ professional and trustworthy with a easy smooth drive away transaction
cheers

3 May 2024
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE

Great experience purchasing my new van last month. Shout out the the team there as they helped through the process to get this great van.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Very smooth

Very smooth, got the right van for what I thought was a steal. Couldn’t be happier, totally recommend for anyone looking to buy a van for fair prices

2 May 2024
Unprompted review
Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

AVOID LIKE THE PLAGUE
Sold me a van lasted 60 miles before breaking down refuse to fix or replace even tho consumer law states they must ....
Dodgy as ...... don't believe a word they say

26 March 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this lot.

Got completely scammed by these guys. Fraud is an understatement.
Bought a van pay upfront so once it is delivered you can't get any help at all.
When I applied for the logbook from dvla it turns out the van was destroyed so I have a cloned van...
This is free advice.
Avoid avoid avoid.....

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Purchased a Van here not too long ago

Purchased a Van here not too long ago, quick, easy, and the team were nice and made the process very simple. Would recommend, and come back again. Thanks!

17 March 2024
Unprompted review
Vanstation logo

Reply from Vanstation

Hello CJ, thank you so much for your kind words and recommendation! We're thrilled to hear you found the process quick and easy, and that our team made your experience a positive one. Looking forward to welcoming you back in the future. Thanks again!

Rated 5 out of 5 stars

Popped down on Saturday

Popped down on Saturday, after my van blew up and brought a Sprinter with a full mechanical report for free, was alot quicker and easier then other companies I've dealt with I'm the past - thanks again vanstation team!

16 March 2024
Unprompted review
Vanstation logo

Reply from Vanstation

Hello Arjun, we're sorry to hear about your previous van but thrilled we could help you quickly find a Sprinter to meet your needs! Thank you for sharing your positive experience with our mechanical report service and the speedy process. It’s our pleasure to assist. Thank you for choosing us, and we hope to see you again in the future!

Rated 5 out of 5 stars

Very professional and easy to deal…

Very professional and easy to deal with. Would highly recommend this business, customer service is top notch, great deals and a trust worthy company.

15 March 2024
Unprompted review
Vanstation logo

Reply from Vanstation

Hello Kaleigh, thank you for your wonderful review! We're so pleased to hear you found our team professional and easy to deal with. Your recommendation means a lot to us, and we're happy you found our customer service and deals to your satisfaction. Trust is key, and we're glad you found a trustworthy experience with us. Looking forward to serving you again!

Rated 5 out of 5 stars

Happy 😃 with my new van big shout out…

Happy 😃 with my new van big shout out to the van station team for looking after me once again

11 March 2024
Unprompted review
Vanstation logo

Reply from Vanstation

Hi Shane, a big thank you from all of us at Vanstation for your shout out. It's our pleasure to look after you, and we're thrilled to have had the opportunity to do so again. Enjoy your new ride, and don't hesitate to reach out for any more of your van needs!

Warmly, The Vanstation Team

Rated 1 out of 5 stars

Disorganized company

So my partner was in contact with the team from Vastation regarding a pick-up they had advertised on Facebook. He checked with them during the week to see if it was still there and we told them we come see it on Saturday. We drove 5 hours from Scotland to view this pickup. So we arrived at a yard filled with all sorts of vans/jeeps etc and a pretty showroom with glass windows, and coffee/hot chocolate drinks for customers. We were met by a guy who brought us in and looked up on the computer about the pickup.

Now this is where the disorganization comes in. He told us he didn't know how we had seen the pickup yet as they only got it in and didn't have it priced up but I showed him the advert on their website. Next it was the pick-up was in the garage in the other yard. He went to get his boss who said there had been a mix-up and he would try to sort it (mind he was walking around the showroom in Nike flip-flops and socks). He told us that there had been issues with staff earlier in the week and the jeep was sold back in January with a blown turbo. He rambled on about some story about dodgy staff and suspending them earlier that week and also mentioned reviews online which to me was slightly strange. Why would you mention the reviews you can see there are a lot of negative reviews here which are true! None of the staff seemed to know about the pickup, he went asking all of them in front of us. At least if you're going to make a story up about something at least make sure your team is on the same page.

It is a couple of weeks on and the pickup is still being advertised on their website. DS15 OFD - single cab. Just be aware of this in case anyone is looking to travel.

The staff was nice but honestly boosting about selling 500 vans every month to every customer is a bit much and the staff they have going around in full tracksuits should be a warning sign, you are supposed to be profesional. Just a disorganized company that doesn't have any idea what is their stock is or sticks to one story. It bit like young men playing shop.

24 February 2024
Unprompted review
Vanstation logo

Reply from Vanstation

Thank you for sharing your recent experience at VanStation.

We understand your observations regarding our team’s appearance and the overall atmosphere at our yard. As a busy trade sale business, our focus is on offering a wide range of vehicles at competitive prices, and we’re always looking for ways to balance professionalism with a comfortable environment for our customers.

Concerning the vehicle still being advertised, we're investigating this matter to prevent similar issues. We’re committed to enhancing our processes and appreciate your patience as we make improvements.

We understand the effort it takes to travel a significant distance to view a vehicle, and we are looking into how we can better support our customers in verifying vehicle availability before making such journeys.

We’d be grateful for the opportunity to discuss how we can address your concerns directly and assist you further. Please feel free to get in touch.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look