When I returned to the UK after living on US island for ten years, I had a low credit rating which made everyday life a little difficult. I still had my bank account and this helped me get a Vanquis c... See more
Company replied
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See what reviewers are saying
Ive found vanquis to be a very fair and reasonable banking company. Occasionally i pay the minimum payment and it seems to trigger emails and text warning of high interest etc and constantly suggest... See more
Company replied
Ive been a Vanquis card holder for 10 Years. When I first got an account my credit rating was poor. I had a small limit and immediately maxed it out. I kept making payments and they increased my li... See more
Company replied
I have been with Vanquis since 2016, they’ve alway been a really good way to spread the cost of bigger purchases for me. The fact they offer balance and cash transfers is a bonus too. It was a simpl... See more
Company replied
4.4
Excellent
44K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vanquis
We appreciate you taking the time to share your feedback with us. We are so happy to hear that you were pleased with our service!
James - Customer Experience
EVERYTHING.
7 October 2026
Reply from Vanquis
Thank you for your amazing 5 star review, your comments are greatly appreciated!
James - Customer Experience
The app is easy t
The app is easy to use and I think the company is very helpful always giving tips about my account which helps me become a better customer .
7 October 2026
Reply from Vanquis
We are delighted to hear that you find the application user-friendly and that our account tips have been so useful to you. Thank you for sharing your positive experience!
James - Customer Experience
They was quick and easy to get through…
They was quick and easy to get through the online process
2 September 2026
Reply from Vanquis
It is wonderful to hear how fast and simple you found our digital application system. Thank you so much for taking the time to share your positive experience with us!
James - Customer Experience
Reply from Vanquis
Thank you so much for the wonderful 5-star rating. We are absolutely thrilled to hear that you had such a great experience with our team and were so satisfied with our work. Your kind feedback truly means a lot to us.
James - Customer Experience
Helpful advice and consistent,thankyou
7 October 2026
Reply from Vanquis
Thank you so much for taking the time to leave us a 5-star rating. We are delighted to hear that you found our support both reliable and useful!
James - Customer Experience
Never ever had any problems with my Card…
Never ever had any problems with my card and staff always very helpful when needed'.
7 October 2026
Reply from Vanquis
Thank you for sharing your wonderful feedback. We are thrilled to hear that your experience has been smooth and that our team has consistently provided great support whenever you required assistance.
James - Customer Experience
Money transfer to bank
Excellent service all around.Spoke to pleasant who explained everything very clearly .
30 September 2026
Reply from Vanquis
Hi Karen - We appreciate your positive feedback and the 5-star rating! We are so glad to hear that you experienced excellent service and enjoyed a pleasant, clear conversation with our team.
Elle - Customer Experience
Responsive to request as required
I manage my payments well and it’s good when the company rewards you by being there for you when you need the financial help and prepare for unforeseen circumstances
24 September 2026
Reply from Vanquis
Hi Judy - We are so glad to hear that you have had such a positive experience managing your account with us. It is wonderful to know we could support you when you needed extra financial flexibility for unexpected situations. Thank you for taking the time to share your kind feedback.
Elle - Customer Experience
Money to burn
Easy application, low interest rates, high spending power , low repayments.
7 October 2026
Reply from Vanquis
Hi Malcolm - We appreciate your positive feedback and 5-star rating! We are so happy to hear that you found the sign-up process simple, and that you are enjoying our competitive rates, generous limits, and manageable payment options.
Elle - Customer Experience
Reply from Vanquis
Hi Leslie - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you found the application process smooth, simple, and hassle-free. Thank you for sharing your experience.
Elle - Customer Experience
They are there when you need them worth…
They are there when you need them worth the experience.
2 October 2026
Reply from Vanquis
Hi Brian - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that our team was ready to assist whenever you required support and that you had such a wonderful overall experience with us.
Elle - Customer Experience
It was great experience to talk to one…
It was great experience to talk to one of the member of Vanquis team.she helped me to solve my problem with very kindly.
6 October 2026
Reply from Vanquis
Hi Rashida - We are so pleased to hear that you had such a wonderful experience contacting our team! It is great to know that our staff member was able to assist you so kindly and effectively resolve your issue.
Elle - Customer Experience
The call centre staff are great very…
The call centre staff are great very nice and very professional
5 October 2026
Reply from Vanquis
Hi Anthony - We are so pleased to hear about your positive experience with our phone support team. Thank you for taking the time to share your kind feedback about their polite and helpful service.
Elle - Customer Experience
Absolutely terrible service from…
Absolutely terrible service from Vanquis. I purchased the card for a balance transfer. I then done a cash transfer which I paid the full amount off and more in 12 days not even a month and was charged ridiculous interest. Upon contacting them the monies I paid was not paid off the full amount of the cash balance which I thought would happen. I therefore had to close the account as I would accrue large interest amounts going forward. Terrible customer service
7 October 2026
Reply from Vanquis
Hi Anita - We are truly sorry to hear about your experience regarding the interest charges. I can see you have already raised a complaint. Please allow up to 56 days for a resolution to be provided. If you're still unhappy with the resolution, please seek further support with the financial ombudsman service.
Elle - Customer Experience
Reply from Vanquis
Hi Clancey - We are so delighted to hear that you had such a wonderful experience with us! Thank you for taking the time to leave this great five-star rating and sharing your positive feedback.
Elle - Customer Experience
I been trying to contact you regarding…
I been trying to contact you regarding my card. I cannot use it. Try to fix it. I want to use. Call me when you are free 07772309717.
6 October 2026
Reply from Vanquis
Thank you for your feedback. We regret the trouble you face using your card and will investigate this connection issue promptly.
I have tried to call you to discuss the issues you have raised but have been unable to speak to you.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
James - Customer Experience
Reply from Vanquis
Hi Florea - Thank you for your 5-star review and taking the time to let us know about your positive experience.
Elle- Customer Experience
You keep putting up the interest rates…
You keep putting up the interest rates on purchases, so I won’t be using unless it’s a zero % transfer
11 September 2026
Reply from Vanquis
Thank you for your feedback. We review our rates regularly but do appreciate you taking the time to leave your review.
I have tried to call you today to discuss this in more detail.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
James - Customer Experience
Offers available
16 September 2026
Reply from Vanquis
Hi Henry - Thanks so much for leaving Vanquis a 5-star review. I'm so pleased that you're happy with the available offers!
Rachel - Customer Experience
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