Vango Reviews 

Oh my goodness - I love it!!

I bought the Vango 3 person tent - Sierra 300, after having had a 3 person Vango tunnel tent last year. Last year's tent went back after one use, and likely many other tunnel tents in that situation may have. I really liked the tent, but camping in the rain and needing to get back into the tent - when you opened the access door, the rain dripped into the body of the tent. So when I saw this one, with the porch area...sheltering the door...

It costs more than the other tent we bought, and is so much more than the other. You can stand in it, there's a larger living area, and the porch bit is ace. I bought the footprint too which I'm also pleased with. In terms of putting it up, we did it in just over 20 mins, not bad for a first run (the suggestion is 15).

If I were to suggest any improvements I'd make, maybe to have one of the windows in the side of the living space to open as a door to allow free flowing air through if it was a warm summer day... but aside from that I've nothing. Really pleased with it.

We have a Vango driveway awning acquired as part of the deal when purchasing a new campervan. The awning itself is a pretty standard design, good but much the same as many other cheaper options. However when we came to use it for the first time we discovered that the short pole in the tunnel section to the van was broken. This could have been an easy fix with cooperation from Vango but customer service demanded return of the awning (at our expense) and retention of the awning for several weeks right at the beginning of the season when we would use it most. The customer service team were unhelpful and ultimately very patronising. We have used our initiative to solve the problem but would not be purchasing an awning from Vango again.

I had an issue, this happens in every sector globally, there is no way to escape it. What matters is how a business deals with it. Vango dealt with my issue (which had a significant personal impact) with grace and class. A excellent example of how UK retailers should be behaving. Thank you Vango.

We have a Vango air awning that gets used regularly on our Campervan. One of the covers for the air inlet on the beam got broken, but didn’t stop us from using it, but was quite annoying hanging down. We were at the NEC on Wednesday and asked at the Vango stall if we could get a replacement. The person we spoke to took our details and said he would organise one for us. Two turned up the next day in the post and at no cost. Only a small thing, but quite often companies aren’t interested in the small things, especially when they aren’t making any money. Thank you to Vango and the man who served us 🙏

Attempted to buy something from them using a flash sale discount code which was emailed to me via their mailing list. Code was specified to work till Sunday 9pm but did not work, having apparently run out on Saturday night. Emailed and have had no response. A decent company would have responded and honoured the discount since it was their fault.

Awful
quality is horrible, poor service, too expensive and cheap junk. they cannot be trusted

Bought a 48 bulb circular camping light, what a crap design, now can't even get the back off to change the batteries, you need the hands of a giant,,, again crap

Absolutely rubbish. Used it for about 9 weeks (3 holidays in the Uk, over 18 month time period) and it started to fall apart. The material was like tissue paper, so we sent it back to Vango. They said that it was due to the sun’s UV radiation that caused it. Don’t you think that you would have used a material that could withstand this or do I pitch it in a barn. Didn’t replace it or even apologised for such a bad experience . Would not recommend at all.

My self-inflating mattress turned out to be faulty and Vango said it would get replaced within a couple of weeks. Then they messaged me saying they didn't have one in stock and I'd need to wait another 4 months for a replacement - no option for a refund. When I said I wanted to send a complaint, I was told there was told there was no one else I could complain to. Horrible service and not something you'd expect from a company like Vango.

Big fans of Vango, so disappointed when our brand new Faros III Air Low awning leaked rain at internal point where tension straps and bar join the forward point of roof above door. Originally told it would be six weeks to assess but provided video evidence and lots photos that enabled Beata at Vango to exchange the faulty awning within a week without reiteration. First time we've ever needed it but good quick replacement service.

Own a Vango Capri 500XL Air & it’s amazing! Had so much use & still lots of life left in it! Great products at reasonable prices

Dreadful experience with Vango so far, emailed them twice re a faulty tent/tent poles but they don't even bother replying. Vango NY200 tent is useless, do not buy.

We bought an outdoor gas cooker and an induction hob in July. One of the gas hobs failed in about a week.

The induction hob, whilst still working, has been taken to the local charity as its quality is worse than abysmal. (1) It heats a narrow area of perhaps 10cm. Within that ring, everything will burn whilst the rest of the food sits around, completely uncooked. (2) It's impossible to run it on a lower setting as it starts cycling- literally switching on and off like all ultra-cheap induction hobs do. We are no strangers to low-wattage appliances as we live on a widebeam boat. Our large boat hob is also 200-800W but has no issue running perfectly on 200. (3) controls are unstable and are constantly tripped by the pans whose diameter is larger than the hob itself - which means any pan larger than 12cm. So, pretty much every pan. You set it to 3, it flips to 5 and burns the lot.

I have never had an appliance that failed so miserably on so many levels. This is a corrupt company. Don't buy their products.

I recently bought vango sunbeam flexi lights, and having used them twice they failed. I contacted Vango warranty department via their website and received an automated response. No follow up has been received.

Vango Soul 200 tent. I spent 2 nights in it last year and 2 nights this August. Just before going to bed I noticed the rear pole had snapped near the end. Fortunately I was able to bodge a temporary repair, but the tent is no good without a new pole.
Vango don't offer any warranty on poles and it seems these poles are no longer available.
I have heard since of others having similar fibreglass poles breaking. Also people have said how Vango tents often leak. So I would say stay clear of Vango. They used to have a good reputation, but sadly, no more.

I've always had vango tents and been a big fan but we just got the Lismore 600XL Poled Tent and the quality is shocking. It ruined our first family camping holiday.

During the initial set up one of the elasticed peg points fell off under no pressure. The a pole snapped but putting each one up you could hear them all straining. Got the tent up with a broken but repaired pole and there were no bedrooms inside or in the bag just some room dividers.

I'll never buy a vango product again. Took it back to decathlon where we got it and they exchanged it for an air tent which was just incredible and comes with a 5 year guarantee. The vango only has a 2 year warranty, but you would need to send it back after every pitch because it is just cheap.

Bought 2 shangri la self inflating mattresses 2 years ago, used once last year and mine pinholed, and on the second use both have pin holes!!! both at the valve end, are all you products disposable!?!? Shame as when they work they are very comfortable, avoid these mattresses

I was camping with our great Vango Rivendale 800XL tent which we’ve had for a few years. One of the air beams failed. I phoned Vango. They sent a replacement, free of charge, to the campsite. Great service. We will definitely buy Vango again.

Purchased Vango Scran. This product is supposed to be aimed at the camping market.the product is not very durable. The plastic feet have started to break up. Like old Bakelite did. Temperature control is now failing. This is not up to the usual Vango high standards. This is a cheap flimsy throw together thing.Vangi used to have excellent customer service support. It's like they have been taken over and they don't care now. Avoid this water of money.

Brought a Vango Faro 11 in August 2022 at Cost of £550.
Used last year for six weeks and this for four weeks.
On my trip this year two long tears appeared in the roof.As unit was still under warranty it was retuned to Vango who are saying that it cannot be repaired and that the damage is due to UV Exposure.
And Quote
"Length of time product is exposed to external elements (sun and Wind)"
"The type and Colour of the Material"
"The Amount of UV light it is exposed to"
"The Location of product when used certain areas are more susceptible to increased levels of UV"
Un Quote.
So it has been used out doors in Germany and the Netherlands for ten weeks and is now rubbish.
So vango even by your own admission your are suppling a product that should not be used out doors when the sun is shining.
As far as l am concerned your are supplying a product that is not fit for purpose and you are a bunch of con artists.