Ben Haghi and Muheed Ali have been super helpful in helping me make my mind up about my new lease contract. I’ve leased with Vanarama for nearly three years now and, was initially a bit apprehensive... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent Customer Service, treated as an individual. Great listening skills and the knowledge of each person I spoke was outstanding. The ordering process was easy, the guys take responsibility if... See more
Company replied
This will be my second lease car with Vanarama and each time the agent has been exceptionally helpful and knowledgeable. Godfrey was extremely professional and made the whole process incredibly easy a... See more
Company replied
Company details
Information provided by various external sources
Multi award winning Van and Car leasing broker. Sponsors of The Vanarama National League
Contact info
Mark Road, HP2 7BW, United Kingdom
- www.vanarama.com
4.6
Excellent
8K reviews
Asks customers to review
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Completely Disorganised – Weeks of Delays and No Confirmed Delivery Date
They kept me waiting for more than six weeks, constantly pushing the delivery date back without ever providing a single confirmed or reliable date. It was all vague promises with zero transparency. In the end, they still couldn’t give me a definite delivery date, and I had no choice but to cancel my contract.
This whole process was a complete waste of my time and energy. If you’re looking for a leasing company that is reliable, organised and honest, this is definitely not the one. My experience was extremely disappointing and I would not recommend them.
8 December 2025
Unprompted review
Reply from Vanarama
Good afternoon Hamid,
Thank you for taking the time to leave feedback.
We are extremely sorry to hear you've had such a disappointing experience with us and would like to look further into this.
Please could you provide further information and I will investigate.
Thanks,
Lauren
very helpful friendly staff
5 December 2025
Reply from Vanarama
Hi Wendy,
We appreciate you sharing your positive experience with our staff. We are happy to hear that they were helpful and friendly!
Thanks,
Lauren
Reply from Vanarama
Hi Mark,
We're happy to hear that your second experience was as good as the first! Thank you for your continued trust in our services.
Thanks,
Lauren
A+ service, so helpful and professional
We rang up with a basic enquiry to get a quote, and our account manager, Aruni, was just so knowledgable, professional, and understanding, she understood fully what we wanted, gave us several options, then explained everything in full to us, giving us time to go away and talk things through, before we went back and got the full quote and order put on within hours
So painless, guided us the whole way, magnificent service.
3 December 2025
Reply from Vanarama
Hi Robin,
We're happy to hear that you had such a positive experience. It's great to know that our team member was knowledgeable and helpful during the quotation process, providing you with the guidance needed. Thank you for sharing your feedback.
Thanks,
Lauren
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, nice quick turn-around (6 days from 1st enquiry to order confirmation). A little bit of confusion over an expired ID and whether it was actually required, but resolved quickly.
2 December 2025
Reply from Vanarama
Hi Mark,
We're happy to hear that our staff was helpful and knowledgeable, and that you experienced a quick turnaround. We appreciate your feedback regarding the ID confusion and are glad it was resolved promptly. Thank you!
Thanks,
Lauren
I should have had my vehicle six days…
I should have had my vehicle six days ago from Vanarama, the van arrived dirty and with 300 miles on the odometer. As is my right, I refused the vehicle and it returned.
I asked for my case to be escalated, Karen was supposed to call ? 6 hours later , Karen called , asking if I could take photographs of the vehicle, I advised this was impossible as the vehicle was on its way back , probably adding a further 300 miles to the clock.
I have contacted Vanarama now a number of times, without anyone knowing what is going on ? Karen, is either unwell, at lunch or left early this afternoon?
Someone at Vanarama could call me to inform me of what is going on ? They don’t. No excuse for not calling me.
Karen from Vanarama has just called and offered to deliver a new vehicle which again will be dirty and have approximately 300 miles on the clock !! Surely a second hand vehicle with this delivery mileage ?
26 November 2025
Unprompted review
Reply from Vanarama
Good afternoon Mark, thank you for taking the time to leave feedback.
We are sorry to hear your vehicle was delivered dirty and appreciate this took away the excitement from your new car experience.
Regarding the delivery process, Vanarama do not arrange this with the delivery agents and therefore are not responsible for the transportation of vehicles. That being said, all of the dealerships we work alongside arrange for vehicles to be driven to our customers, which results in vehicle accruing mileage. This does not affect customers contracted mileage and is noted down on the delivery note/handover.
As you had rejected the vehicle before Karen had spoken with you, sadly she was unable to resolve this to your satisfaction.
Kind regards,
Lauren
All dealt with smoothly and efficiently
25 November 2025
Reply from Vanarama
Hi Richard,
We appreciate your feedback and are so glad everything went smoothly and efficiently for you. Thank you.
Thanks,
Lauren
Reply from Vanarama
Hi Marie,
We appreciate you taking the time to share your positive experience. We are so happy to hear that our customer care was helpful and quick for you.
Thanks,
Lauren
Service was very good.
28 November 2025
Reply from Vanarama
Hi there,
We're glad you found our service to be good. We appreciate your feedback!
Thanks,
Lauren
Been with them for 15 years +
Been with them for 15 years, always to the point, set, easy to follow process. Buisness financial leasing has never been easier
Jonny - JHDS plumbing & Tiling
27 November 2025
Reply from Vanarama
Hi Jonny,
We appreciate your long-term business and are so glad our straightforward leasing process has consistently met your needs over the past 15 years. Thank you for your valuable feedback!
Thanks,
Lauren
Nice and easy process to order our new…
Nice and easy process to order our new commercial ID Buzz with excellent customer service
24 November 2025
Reply from Vanarama
Hi John,
We're happy to hear that you found ordering your new ID Buzz to be nice and easy. We appreciate your positive feedback regarding our excellent customer service.
Thanks,
Lauren
Very straightforward
Very straightforward, got what I wanted with minimum fuss or disruption.
19 November 2025
Reply from Vanarama
Hi Stephen,
We're happy to hear that your experience was straightforward and efficient. Thank you for your positive feedback; we appreciate you taking the time to share.
Thanks,
Lauren
Perfect Car Lease Company
Second time now using Vanorama for my lease vehicle
& once again the whole process was made extremely easy by the Vanorama Team. Staff are polite, professional & always ready to help. After we had agreed a price they even came back after & found me a cheaper price.
19 November 2025
Reply from Vanarama
Hi Paul,
We're happy to hear that the team made the process easy for you again. It's great to know our staff's politeness and professionalism stood out, and we appreciate your recognition of our efforts to find you the best price. Thanks for your positive feedback.
Thanks,
Lauren
Reply from Vanarama
Hi Mazza,
We're happy to hear that you found the process to be clear and quick. Thank you for your positive feedback; we appreciate it!
Thanks,
Lauren
Reply from Vanarama
Hi Steve,
Thank you for your positive feedback; we appreciate it!
Thanks,
Lauren
Reply from Vanarama
Hi Jenna,
We're happy to hear that the process was easy and quick! We appreciate your positive feedback and are glad everyone was helpful.
Thanks,
Lauren
Reply from Vanarama
Hi Raz,
Thank you for taking the time to leave positive feedback. It means a lot to us!
Thanks,
Lauren
Ben was fantastic talking to me proper…
Ben was fantastic talking to me proper English down to earth guy brilliant service with him nothing to mutch trouble many thanks mike bywaters and my mandie
11 November 2025
Reply from Vanarama
Hi Michael,
We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the service you received; it means a lot to us. Thank you!
Thanks,
Lauren
all the sales people were always…
all the sales people were always efficient and managed to get quotes for every spec I requested.
7 November 2025
Reply from Vanarama
Hi Margaret,
We're happy to hear that our sales team provided efficient service and promptly fulfilled your quote requests. We appreciate your positive feedback and thank you for sharing.
Thanks.
Lauren
I have been with Vanarama for the last…
I have been with Vanarama for the last 4 years, I have found them to be very helpful and professional.
6 November 2025
Reply from Vanarama
Hi Amanda,
We appreciate you being a customer for the past four years. We're happy to hear that you've found our services helpful and professional, and we value your positive feedback.
Thanks,
Lauren
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