Beautiful subscription box from Highland Rose Melts. A family run company with customer service is outstanding! Listens to their client base too with beautiful,”more bang for your buck” fragrances... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a lovely family business offering fantastic customer service. Very friendly and extremely helpful. The products are of the finest quality with lovely, long lasting fragrances. They make the wh... See more
Company replied
This small family business never disappoints. As usual a very quick delivery of excellent products at excellent prices. The customer service & the excellent amount of products & scents makes this busi... See more
Company replied
Once again Highland Rose Melts have delivered with the sub box. From start to finish buying is easy the hardest part is waiting for your delivery to arrive so that you can smell the gorgeous scents. A... See more
Company replied
Company details
Written by the company
Highland Rose Melts is a family-run business born from a passion for handcrafted fragrance and a love for the Scottish Highlands. Founded by Dave and Shelly, we specialize in high-quality, hand-poured soy wax melts, luxury candles, and reed diffusers that transform your home into a sanctuary. Our products are 100% handmade in small batches using ethically sourced, cruelty-free ingredients. From our signature Highland scents to our popular monthly VIP subscription boxes, we pride ourselves on delivering premium home fragrances without the luxury price tag. Experience the magic of the Highlands with every scent.
Contact info
United Kingdom
- Info@highlandrosemelts.co.uk
- www.valleyrosecandles.co.uk
4.8
Excellent
367 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from HIGHLAND ROSE MELTS
Thank you for the kind words, Glad you are enjoying the products. X
Reply from HIGHLAND ROSE MELTS
Thank you so much
Prompt delivery and absolutely lovely…
Prompt delivery and absolutely lovely fragrance.
Will definitely order again.
13 April 2026
Reply from HIGHLAND ROSE MELTS
Thank you so much for the lovely review. We will be adding a new rose fragrance to the store very soon x
This is a lovely family business…
This is a lovely family business offering fantastic customer service. Very friendly and extremely helpful. The products are of the finest quality with lovely, long lasting fragrances. They make the whole ordering process simple, from selecting your products to delivery at your door. First class all round experience. The only difficulty you'll have is deciding which of the huge range of lovely items you will order.
7 April 2026
Reply from HIGHLAND ROSE MELTS
Thank you so so much. Such lovely words x
Great product and a great range
Great product and a great range. Lovely scents that last long. Fantastic service as always.
3 March 2026
Reply from HIGHLAND ROSE MELTS
Thanks for the great review
Wax Melts & Bath/Body products
All products smell amazing and are really strong. Would definitely purchase from this company again.
3 March 2026
Reply from HIGHLAND ROSE MELTS
Thanks so much for the lovely review
Great job all round
Very strong smell, quick delivery, kind and helpful customer service
3 March 2026
Reply from HIGHLAND ROSE MELTS
Thank you for the lovely words x
Scents for the sunshine!
So many new scents being added and they are all perfect to lift your mood as much as seeing the sun start to make an appearance
21 February 2026
Reply from HIGHLAND ROSE MELTS
Thank you for the feedback, that was lovely 😻
Brilliant service
Brilliant service, love all my wax melts. Don’t hesitate to buy from this fabulous company x
14 December 2025
Reply from HIGHLAND ROSE MELTS
Thank you so so much. That's lovely x
Highly recommend
Fabulous wax melts with scents that last far longer than any others I have used.
20 December 2025
Reply from HIGHLAND ROSE MELTS
Thanks so much for the lovely review x
Ordered quite a few times now
Ordered quite a few times now
Wax melts smell amazing and so do the soap sponges.
Great customer service.
The lives make me laugh ..lovely couple 🥰
18 November 2025
Reply from HIGHLAND ROSE MELTS
Thank you so much Susan, we really need to do more lives. Glad we brighten your day. X
Awesome company selling excellent…
Awesome company selling excellent products that come highly recommended
26 October 2025
Reply from HIGHLAND ROSE MELTS
Thank you so much guys, that lovely.
Reply from HIGHLAND ROSE MELTS
Thank you so much, that's lovely x
Very efficient shipping and service
Very efficient shipping and service. Excellent product. I highly recommend this amazing company.
29 September 2025
Reply from HIGHLAND ROSE MELTS
Thank you so much. Appreciate that Sammy
Halloween box
Gorgeous Halloween box…like opening a present to yourself!
Loving the pumpkin fragrances and Cashmere Oudh.
Quick communication and attentive service as usual from the wonderful Highland Rose Melts!
At a time when everything is increasing in price this company remain such good value for money and with a range of beautiful products and fragrances!
22 September 2025
Reply from HIGHLAND ROSE MELTS
Thank you so much for the lovely review x
Scent wasn’t strong enough for me and…
Scent wasn’t strong enough for me and only lasted a few hours. Packaging was beautiful though x
4 September 2025
Reply from HIGHLAND ROSE MELTS
Wow!! You ordered some of our strong scents too! That's a shame that they wasn't strong enough for you. We are all different when it comes to smells. Thank you for your feedback through.
Dave
Beautiful smelling wax melts at a fair…
Beautiful smelling wax melts at a fair price,fast tracked delivery too.
23 August 2025
Reply from HIGHLAND ROSE MELTS
Thank you so much x
Never Disappoints
Once again Highland Rose Melts have delivered with the sub box. From start to finish buying is easy the hardest part is waiting for your delivery to arrive so that you can smell the gorgeous scents. A lovely company and a lovely couple run this family business. You won’t be disappointed
20 July 2025
Reply from HIGHLAND ROSE MELTS
Thank you so so much x
Best melts ever
Best melts ever, can burn 3 or 4 times and still get fragrance. They also have very good offers. Lovely people always willing to help.
15 July 2025
Reply from HIGHLAND ROSE MELTS
Thank you so much for the great feedback. We do our best, and thank you for your custom. We hope to see you on the store again soon. X
Amazing products
All the products I received were amazing, they all smell so nice, the wax melts smell so good when they are melting
10 July 2025
Reply from HIGHLAND ROSE MELTS
That's lovely thank you so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.