Memorial
I ordered a memorial for my Sister. It was absolutely what we wanted and beautiful.
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We have been manufacturing and supplying 100% Welsh and British made products for over a decade now. We pride ourselves on bringing unique Welsh slate gifts and homeware products to the UK high-street and online market. Having supplied products to some of the most demanding and influential customers in the world, such as NATO, NFU Mutual, Bafta Cymru, RBS, Red Bull, The Welsh FA and even Her Majesty the Queen, we have the confidence and drive to keep putting Wales on the map. We're committed to providing an excellent service and work tirelessly to ensure that each and every product which leaves our workshop exceeds expectations. The slate we use is mined in Blaenau Ffestinniog and is renowned for being the finest in the world; deservedly so. It’s the quality and purity of 500 million year old Welsh slate that sets it apart from alternatives. With the same dedication to quality and excellence awarded to our slate items, we have also perfected the art of hand crafting soy candles and natural soaps from our South Wales workshop
Unit 4 RVB Park, Camffrwd Way, Swansea Enterprise Park, SA6 8QD, Swansea, United Kingdom
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I ordered a memorial for my Sister. It was absolutely what we wanted and beautiful.
With the nature of the product being so important, I was really happy when I opened the box and saw the plaque. Great quality!
The customer service that followed was very responsive and helpful.
I hope I don't have to buy another for a while but I'll certainly come back to Valley Mill again. Thanks

Reply from Valley Mill
I would just like to thank you for the excellent service. I ordered a memorial plaque for my friends grave and was overwhelmed by the quality of the stone work. The online design was replicated exactly. The customer service and delivery information was second to none. I cannot recommend this product, service or company highly enough.
Amazing phone case quality and decent price too. arrived really quickly and was packaged very nicely! would definitely order again

Reply from Valley Mill
The customer service was incredible, I called to see if I could get an expedited delivery as I was ordering personalised gifts for a wedding and they arrived earlier than requested. Thanks so much for being amazing, the quality of the gifts are great and super affordable! Really impressed, will definitely order from this company again!

Reply from Valley Mill
Excellent service. Speedy response to my email as my order was a tiny bit late from estimated delivery date.
Lo and behold my items were delivered extremely soon after!
Excellent quality and incredibly well packaged.
Love the Bara Brith candles and the Welsh slate cheeseboard
I would just like to thank you for the excellent service. I ordered a welsh slate memorial plaque for my sons grave and would like to say I was absolutely delighted with the quality of the workmanship and also the speed of delivery. Highly recommend.
Bought a personalised hanging sign in welsh slate. The inclusion of multiple lines of text, which could be altered in size and style was easy, as was the ordering process. Arrived quickly and of good quality. They offer a range of craft/gift items. What a find ! I will be back.

Reply from Valley Mill
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