After a poor initial meeting our experience vastly improved once we met Kelton at Worksop. We purchased a red ford puma and Kelton worked a great deal for us and was very thorough and professional.... See more
Location
Switch locationRetford Road, S80 2QD Worksop, England, GB
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Simon the salesman was very helpful during our visit. He took the time to explain everything clearly and answered all my questions, which made the process easier to understand. I also appreciated that... See more
Company replied
Very disappointed with V12. Bought an Audi Q4 on 19 July 2026. The SOS emergency fault appeared immediately and was reported to V12 just two days later. Audi diagnosed B200049 – Internal Electric... See more
Company replied
Our salesperson alex was very professional and knowledgable considering he was very new to the role. Mia in handover made everything very easy at the end of the process. Both are a credit to the bu... See more
Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
Retford Road, S80 2QD, Worksop, England, United Kingdom
4.0
Great
1K reviews
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Replied to 98% of negative reviews
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What a shit hole of a set up Do not…
What a shit hole of a set up Do not take a warranty with these cowboys I took a warranty with a car I bought 2 weeks later alternator went then then said warranty would not cover the full cost of replacement so they took car back but still to this day taking the warranty money out my account but no car to show for it. I have been fighting with them for 5 Months to get my money back but keep getting bullshit lies from them saying we will sort it, all lies do not entertain these cowboys unless you want a sore head.
2 April 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for taking the time to leave your feedback.
We're sorry to read that you remain dissatisfied with your experience. We understand how frustrating it can be when there are concerns regarding a vehicle, warranty cover, and ongoing payments.
The administration of warranty policies and any associated payments can involve third-party processes, and we are committed to ensuring that any outstanding queries are reviewed appropriately. We take concerns such as these seriously and would welcome the opportunity to review your case if there are any outstanding issues.
If you have not already done so, please contact our Customer Services team with your agreement details so we can ensure your concerns have been fully investigated and that you receive an update.
Thank you for bringing this matter to our attention.
**AVOID** Sold me a damaged car with…
**AVOID** Sold me a damaged car with Audi quoting 5k to repair! AA checks must be FAKE as you could not miss this fault. Now 2 weeks after I returned the car they still have my money when by law they should of refunded it by now. Going to have to go through the courts. Avoid at all costs!!!
The cheak of your reply below!! What do u think I've been doing for the past 3 weeks!!! Your aftersales team are useless!! GIVE ME MY MONEY BACK!!!
6 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
We're sorry to hear that you're disappointed with your experience. We take all customer feedback seriously and always aim to deal with any concerns fairly and professionally. We kindly ask that you reach out to our Aftersales team, who will be happy to review your concerns and discuss the matter with you directly.
Mia looked after us and was brilliant
Mia looked after us and was brilliant. Great customer service and such a positive experience.
1 August 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your lovely review! We're delighted to hear that Mia looked after you so well and provided such great customer service.
It's fantastic to know you had a positive experience, and we'll be sure to pass your kind words on to Mia. We hope you enjoy your new car and thank you for choosing V12!
Great service all round
Great service all round. Mia was fantastic at handover. Recommended
1 August 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your fantastic review! We're delighted to hear you received great service throughout your experience and that Mia made the handover process such a positive one.
We'll be sure to pass your kind words on to Mia. Your recommendation means a lot to us, and we hope you enjoy your new car. Thank you for choosing V12!
Mia helped me process all my documents…
Mia helped me process all my documents was so friendly and definitely helped make the process feel easy. Such a lovely team overall, would definitely use this dealership for my next car😊
31 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your wonderful review! We're delighted to hear that Mia made the paperwork process easy and provided such a friendly and helpful service.
It's great to know the team helped create a positive experience for you. We'll be sure to pass your kind words on to Mia, and we really appreciate your recommendation. We look forward to welcoming you back when you're ready for your next car 😊
Thank you for choosing V12!
Reply from V12 Sports And Classics - Worksop
Thank you for your review! We're pleased to hear you received good service and that Mia looked after you during your experience.
We'll be sure to pass your kind words on to Mia. We hope you enjoy your new car and thank you for choosing V12!
Khalil and Mia were brilliant 👍
31 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your great review! We're delighted to hear that Khalil and Mia provided such a brilliant service and made your experience a positive one.
We'll be sure to pass your kind words on to them both. We hope you enjoy your new car and thank you for choosing V12!
The process was smooth
The process was smooth and straightforward. Jack was friendly, professional, and quick to address any questions, ensuring we understood everything clearly.
31 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your lovely review! We're delighted to hear that the process was smooth and straightforward and that Jack provided a friendly and professional service throughout.
It's great to know that he was able to answer your questions and ensure everything was explained clearly, helping you feel confident with your purchase. We'll be sure to pass your kind words on to Jack.
We hope you enjoy your new car and thank you for choosing V12!
Mia have amazing service
Mia have amazing service, would definitely recommend comign and having a look.
31 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your great review! We're delighted to hear that Mia provided amazing service and made your experience such a positive one.
We'll be sure to share your kind words with Mia, and we really appreciate your recommendation. We hope you enjoy your new car and thank you for choosing V12!
Overall a very pleasant experience 👍🏻
I found a car on the internet at V12 and left a message online. Within 10mins I had a call back and an appointment that evening. As I could only make it to the garage by 6pm, I thought I’d have to visit the showroom the next day, but it was a pleasant surprise to have the car in pristine condition, had a test drive and paperwork started within the hour. They gave me ample time to look over the car at my own leisure and had my existing car checked again within the hour. Although we had quite a lengthy time to agree a price for my car, I was met half way which wasn’t ideal, but was expected between parties to any contract so no complaints. All the rest of the paperwork was completed and signed within a second hour, so the overall time was only a two hour period. I wasn’t pushed to buy any other products which was pleasant surprise, but took the gold level insurance in the end as it was a fair price. I also would like to applaud the service from Abby, who was very professional the whole time, wasn’t pushy and treat me like a human and not just a number. Overall, a very pleasant experience 👍🏻
29 July 2026
Reply from V12 Sports And Classics - Worksop
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you had such a positive experience with us from your initial enquiry through to collecting your new car.
It's great to know that the team had everything ready for your evening appointment, gave you the time and space to inspect and test drive the vehicle, and made the process as smooth as possible. We're also pleased that you appreciated our no-pressure approach to discussing optional products.
A special thank you for your kind words about Abby. We'll be sure to pass on your feedback – we're sure she'll be delighted to hear that her professionalism and customer-focused approach made such a positive impression.
We hope you enjoy your new car, and we wish you many happy miles ahead. Thank you for choosing V12!
Great service from Mia see really…
Great service from Mia see really helpful and really funny
28 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your wonderful review!
We're so pleased to hear you had a great experience with us and that Mia made such a positive impression. We'll be sure to pass on your kind words—she'll be delighted to know her helpfulness and sense of humour made your visit even better.
We hope you're enjoying your new car, and we look forward to welcoming you back again in the future!
Reply from V12 Sports And Classics - Worksop
Thank you for your lovely review!
We're delighted to hear you received great service from all of our team. Your kind words mean a great deal to us, and it's wonderful to know everyone helped make your experience a positive one.
We hope you're enjoying your new car and look forward to welcoming you back again in the future! 😊
Called at v12 sports and classics to…
Called at v12 sports and classics to day to purchase a car staff members dean and Mia were extremely helpful and provided a 1st class service I’d definitely use this company again
28 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your fantastic review!
We're delighted to hear that Dean and Mia provided you with such a first-class experience. It's great to know they were both helpful and made your car purchase a smooth and enjoyable one.
We really appreciate your kind words and your recommendation. We hope you enjoy your new car and look forward to welcoming you back again in the future!
They lie but apparently it’s just me mishearing 😭😂
Bought a car from here lately. Looked at a few and didn’t fancy them. Salesman then showed me a car that was too expensive for me as I was paying cash. Told me he’d get me a “managers special” price with add ons for me to pay less. Signed me up for a “free tracker” with “free installation”. Had me sign up to a years warranty to offset the “loss” they’d take on the car. Told me they were “practically giving the car away” to me. Car had no petrol in it as we took it for a test drive 2 mins up the road and back. Was told they put some fuel in the car for me (big shock, they didn’t. Barely made it to the petrol station). Great start to owning this car. Mia at after sales was fantastic though. Very helpful and explained anything I had a question for. Plus her room had AC!
A week later the “free” tracker was to be installed. The man installing it warned me before he started the installation that it’s not free and they do this a lot to people. I apologise and cancelled the installation as it wasn’t free. Phoned up the v12 team (Angela Okonedo) she told me I must have misheard Jamie the salesman saying that it was free. I’m not stupid or deaf and told her I didn’t mishear anything because that’s what he told me. She got very defensive and very unhelpful from then on.
I’ve lost all faith in anything they say as it’s apparent they’d happily lie to me to sell me things.
(Worksop Branch).
5 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Hi, thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
We can see that our Aftersales team is already looking into your concerns regarding the tracker, and a refund has been requested for you. They will continue to keep you updated as this is progressed.
We appreciate you highlighting the positive support you received from Mia, and we'll be sure to pass your kind comments on to her. If you have any further questions in the meantime, please continue to liaise with our Aftersales team, who will be happy to assist.
I was a bit unsure about finding the…
I was a bit unsure about finding the right car, but Jamie really took the time to understand what I needed. They explained everything clearly, which made me feel more confident about the process. The handover was smooth, and they went through all the details without rushing, making sure I was comfortable with everything before leaving. It felt like they genuinely wanted me to be happy with my choice. Really happy with how it all turned out.
27 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your wonderful review!
We're delighted to hear that Jamie took the time to understand exactly what you were looking for and helped make the whole process feel comfortable and straightforward. It's great to know that the clear explanations and smooth handover gave you confidence in your decision.
We'll be sure to share your kind words with Jamie. Providing a personal and supportive experience is something we always strive for, and we're thrilled that you’re so happy with your new car.
Thank you again for choosing us, and we hope you enjoy every journey in your new vehicle!
Fantastic service from start to finish
Fantastic service from start to finish! I originally called about a Mazda hybrid, but unfortunately it had sold. The team quickly sent over some great alternatives, so we booked a test drive for a Jaguar F-PACE hybrid. We absolutely loved it and purchased it straight away — luckily we did, as four other people came to view it while we were completing the sale with Tony, who provided top tear service throughout! We left our old car there and then to drive home in our stunning new car. Such an easy, friendly and efficient experience. Highly recommend, I don't think we'd go anywhere else in the future for our car purchases. Brilliant if you have travelled far as you can sort it on the day. Absolutely brilliant!
26 July 2026
Reply from V12 Sports And Classics - Worksop
Thank you for your fantastic review!
We're delighted to hear about your experience from start to finish. It's great to know that although the Mazda Hybrid had already sold, the team were able to quickly find some great alternatives and help you discover the perfect car in the Jaguar F-PACE Hybrid.
We're especially pleased to hear that Tony provided such a top-tier service and helped make the whole process easy, friendly, and efficient. We'll be sure to share your kind words with him.
We really appreciate your recommendation and are thrilled that you had such a positive experience, especially after travelling a distance to visit us. We hope you enjoy your stunning new car and look forward to helping you again whenever you're ready for your next purchase!
Kelton was very helpful and made the…
Kelton was very helpful and made the process simple. He explained things clearly and addressed concerns about an error code, which really put us at ease. We left feeling reassured.
26 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for taking the time to leave us such a positive review. We're delighted to hear that Kelton made the process simple and took the time to explain everything clearly. It's great to know that he was able to address your concerns about the error code and leave you feeling reassured.
We'll be sure to pass your kind comments on to Kelton. We hope you enjoy your new vehicle, and thank you for choosing us!
the changeover was completed in one day…
the changeover was completed in one day with no problems the car was great and i am very happy i would be very happy to recommend anyone to v12 cars. they have a great range of vehicles to choose from.
29 June 2026
Reply from V12 Sports And Classics - Worksop
Thank you for your fantastic feedback! We’re delighted to hear that your changeover was completed smoothly and that you’re happy with your new car. It’s great to know you had such a positive experience with us. We really appreciate your recommendation and hope you enjoy your new vehicle. We look forward to helping you again in the future.
The experience at V12 Sports and…
The experience at V12 Sports and Classics Worksop was smooth and straightforward. Jess was friendly and professional, making everything easy to understand without any pressure. She was approachable throughout and answered all my questions clearly. If I ever need another car, I’d be happy to return.
24 July 2026
Unprompted review
Reply from V12 Sports And Classics - Worksop
Thank you for your fantastic feedback! We’re delighted to hear that your experience at V12 Sports and Classics Worksop was smooth and straightforward. It’s great to know that Jess provided friendly, professional support and made the process easy to understand without any pressure.
We’ll be sure to share your kind words with Jess. Thank you for choosing us, and we’d be delighted to welcome you back whenever you’re looking for your next car.
I will take them to court
I will take them to court. This company must be avoided; they are fraudsters and liars.
Avoid at all costs; they take absolutely no responsibility for anything. We are currently in the process of taking court action after being referred by Citizens Advice.We purchased a Peugeot e-2008 on 5th August, and by December of that same year—between 3 and 4 months after purchase—the car's boot mechanism stopped opening. I immediately called the warranty provider, only to be told that I had no cover active! To my absolute shock, despite having paid for an extended warranty, they had neglected to register it. After several days of endless phone calls that resolved nothing, I contacted a staff member via email to provide proof of payment. Once the warranty was finally activated, I immediately made a claim to repair the boot and took the car to their designated garage. However, the warranty provider then refused to pay, claiming it was not covered and directing me to claim directly from V12 Sports and Classics, as fewer than 6 months had passed since the purchase.V12 Sports and Classics also refused to pay. They repeatedly passed the buck back to the warranty company and refused to take responsibility. They then insisted I had to prove the fault occurred within the first 6 months, even though I had already sent them the entire email trail showing the ongoing issues since December. On top of this, the charging port flap where the battery cable plugs in also fails to open. Finally, the car is now due its MOT. The garage told me the tyres need replacing, but it turns out I was supplied with the wrong locking wheel nut key. I cannot remove the wheels, and the garage wants to charge me to break the bolts off. The only other option is to go to Peugeot to order a new key at yet another added cost to our own pockets.If you are looking for a professional and responsible company, I truly recommend you look elsewhere. Here, you will only find problems, stress, and headaches. However, we are not backing down. We have initiated legal proceedings through the Small Claims Court, and they will hear from us very soon. I refuse to stress over this issue any longer.
4 October 2025
Unprompted review
Reply from V12 Sports And Classics - Worksop
We’re sorry to hear that you have been unhappy with your experience and appreciate you taking the time to share your concerns.
We take complaints regarding our vehicles, warranty products and customer service seriously.
We will respond through the appropriate formal channels and provide any relevant information required.
We’re sorry that your experience has caused you frustration and inconvenience, and we hope the matter can be resolved through the appropriate process.
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