Visited V12 Sports and Classics in Stoke-on-Trent to look at a car. The atmosphere at the dealership was pleasant, and everyone was approachable, making it easy to ask questions. Rich was very helpful... See more
Company replied
Location
Switch locationMeir Heath Garage, ST37PG Stoke-On-Trent, GB
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Great service from start to finish jack was very informative and helpful and took car on test drive got everything ready while we waited so we could drive it away same day
Aftersales complete joke do not buy warranty sat on phone 3 days running for 1hr each day (your call will be ansewered in order) sales pick up imediatly but tgen put uou back on hold e mails unanswer... See more
Company replied
Changed my review here. Initially I thought I was running into the odd issue. However they had some great staff that sorted the potential issues. Sophie Key in particular should be getting promote... See more
Company replied
Company details
Written by the company
V12 Sports and Classics are the UK’s fastest growing, independently owned Used Car Supermarket and sell the best quality used cars at the lowest prices in the UK! Hinckley | Wolverhampton | Stoke-on-Trent | Worksop
Contact info
Meir Heath Garage, ST37PG, Stoke-On-Trent, United Kingdom
4.2
Great
979 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Reply from V12 Sports And Classics - Stoke
Thank you for your kind feedback! We’re delighted to hear that Jack provided you with great service. We’ll be sure to pass on your thanks. Enjoy your new car and we hope to see you again in the future!
Coner was fab from start to finish
Conor was fab from start to finish. A big thank you
15 August 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your lovely feedback! We’re delighted to hear that Conor was fantastic from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car, and thank you for choosing V12 Sports and Classics!
V12 is great! Thanks Jack and Lee!
Thanks Jack and Lee for sorting me out. Got to V12 on a busy evening and they were great with care and information. Love my new car! Great dealership with a range of vehicles low mileage and the team were helpful pre sale and during sale.
30 July 2026
Reply from V12 Sports And Classics - Stoke
Thank you so much for your fantastic feedback! We’re delighted to hear that Jack and Lee looked after you so well, especially on a busy evening. It’s great to know the team provided you with helpful information and excellent care throughout the process. We’re thrilled that you love your new car! Enjoy it, and thank you for choosing V12 Sports and Classics.
Very nice friendly and professional…
Very nice friendly and professional from start to finish, brilliant staff
11 August 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your lovely feedback! We’re delighted to hear that you found our team friendly, professional and helpful from start to finish. We really appreciate your kind words and are thrilled you had such a brilliant experience with V12! ⭐
Nareejah was helpful and efficient.
Nareejah was helpful and efficient. I had trouble writing the review and wanted to do a separate one for Amaan but it didn’t let me. Anyway, he was good too especially for his first day!
8 August 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your lovely feedback! 😊 We’re delighted to hear that Nareejah was helpful and efficient throughout your experience. We’ll be sure to pass your kind words on to her.
Thank you for choosing V12, and we hope you enjoy your new car! 🚗🙌
Great staff, very helpful
I’m really pleased with how things turned out. I was a bit unsure at first, but Jack and Nafeesah made the process much easier. Jack was very helpful and took the time to go through my options, which helped me feel more confident about my decision. He provided honest advice and didn’t push anything unnecessary, which I appreciated. When it came to sorting out the paperwork, Nafeesah explained everything clearly and answered all of my questions patiently. It felt like they were focused on what was best for me rather than just making a sale.
8 August 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you so much for taking the time to share such thoughtful feedback! 😊
We’re delighted to hear that Jack and Nafeesah made the process easier and helped you feel confident in your decision. It’s fantastic to know that Jack took the time to talk you through your options and provide honest, helpful advice, while Nafeesah made sure the paperwork was clear and answered all your questions patiently.
We’re especially pleased that you felt our team was focused on finding the right outcome for you rather than simply making a sale. That’s exactly the experience we aim to provide.
We’ll be sure to pass your kind words on to Jack and Nafeesah. Thank you for choosing V12, and we hope you enjoy your new car! 🚗🙌
Great experience when buying a car at…
Great experience when buying a car at v12 stoke .
30 July 2026
Reply from V12 Sports And Classics - Stoke
We're thrilled to hear you had a great experience buying a car at V12 Sports and Classics Stoke-on-Trent, Adrian. Thank you for your five-star review!
I was initially cautious as I had not previously heard of this seller, but was pleased I chose them
I was initially cautious about purchasing a used vehicle, but the team made the process straightforward and stress-free. James provided clear and honest advice, which helped me feel more confident in my decision. The staff were friendly and maintained a professional approach throughout, creating a welcoming atmosphere. It was reassuring to deal with someone who prioritised transparency during what can sometimes be a tricky process. I particularly appreciated how professional James remained from beginning to end.
2 August 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that James and the team helped make your vehicle purchase feel straightforward, stress-free, and enjoyable.
We understand that buying a used vehicle can sometimes feel daunting, so it's great to know that James' clear and honest advice helped you feel confident throughout the process. We'll be sure to pass your kind words on to him, especially your comments about his professionalism and approach.
We hope you enjoy your new car and thank you for choosing V12!
Great experience at V12 with James
James was friendly and knowledgeable, which made the whole process much easier. He took the time to explain everything clearly and helped us find a deal that suited our needs without any pressure. I felt well looked after throughout, and it was easy to feel comfortable asking questions. The approach felt professional yet approachable, which left a positive impression. Very pleased with the service provided.
1 August 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your fantastic review! We're delighted to hear that James made your experience such a positive one and that his friendly, knowledgeable approach helped make the process easier for you.
We pride ourselves on providing a professional yet approachable service, so it's great to know you felt comfortable asking questions and that James took the time to understand your needs without any pressure. We'll be sure to pass your kind words on to him.
We hope you enjoy your new car and thank you for choosing V12!
Don’t buy cars from this company,
Don’t buy cars from this company,
They take £99 Refundable deposits off customers,
And don’t pay them back,
You have to keep chasing them up,
Also I placed a deposit on a car travelled 3 hours and when I got there they said the car is sold,
So why do they take deposits on cars,
I emailed the complaints department it’s been 4 weeks and no reply back.
11 June 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for taking the time to share your feedback.
We're sorry to hear that you were disappointed with your experience.
Having reviewed your comments, we can confirm that your £99 reservation fee was actually refunded on 11 June 2026. If you have not received the funds, we recommend checking with your payment provider, as processing times can vary depending on your bank or card issuer.
We're also sorry to hear that you were disappointed regarding the vehicle. We'd be happy to review the circumstances surrounding your reservation and visit if you would like to discuss this further.
We appreciate all customer feedback and are committed to providing a positive experience. If there's anything further you'd like us to look into, please contact us directly with your details, and we'll be happy to assist.
Good support from the staff and James…
Good support from the staff and James very helpful when picking.
24 July 2026
Reply from V12 Sports And Classics - Stoke
Thank you for your fantastic 5-star review!
We're delighted to hear you received great support from the team and that James was so helpful throughout the process of choosing your vehicle. We'll be sure to pass on your kind words to him—they'll mean a lot.
We hope you're enjoying your new car, and we look forward to welcoming you again in the future.
Reply from V12 Sports And Classics - Stoke
Thank you for your kind feedback. We're delighted to hear that James and Nafeesah provided you with a great experience.
We'll be sure to pass on your appreciation to them. Thank you for choosing us, and we hope you enjoy your new vehicle!
It’s was quick and easy and friendly , definitely recommended this company
It’s was quick, straightforward and no messing about with trying to sell you this and that . Definitely recommend this company
18 July 2026
Reply from V12 Sports And Classics - Stoke
Thank you for your kind review! We're delighted to hear you found the process quick, straightforward, and hassle-free. We really appreciate your recommendation and hope you enjoy your new vehicle. Thank you for choosing us!
Good service from a good team
Good service from a good team The process was smooth and well organised, which made things easier. The team seemed to work well together, and the service provided was good throughout. It felt straightforward and professional at every stage.
18 July 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your great review! We're pleased to hear you found the process smooth, well organised, and professional from start to finish. It's wonderful to know our team's efforts made your experience straightforward and enjoyable. We appreciate your feedback and thank you for choosing us. Enjoy your new car!
Jack & Nafeesah
Jack & Nafeesah, the process was straightforward, and the team remained professional throughout. Staff were friendly without being pushy, which made the experience more comfortable. Communication was clear at each stage, with everything handled efficiently. The atmosphere felt relaxed yet organised.
18 July 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your fantastic review! We're delighted to hear that Jack and Nafeesah made your experience straightforward and professional. It's great to know you appreciated the friendly, relaxed approach and clear communication throughout the process. We'll be sure to pass your kind comments on to them. Thank you for choosing us, and we hope you enjoy your new car!
Hugely appreciate help from staff…
Hugely appreciate help from staff James, Lee & Ammah
18 July 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your lovely review! We're so pleased to hear that James, Lee, and Ammah were able to help and make your experience a positive one. We'll be sure to pass on your kind comments to them. We really appreciate your feedback and thank you for choosing us!
I am extremely satisfied with the…
I am extremely satisfied with the service of Mr. James, he explained accurately and clearly, answered every question I had, the atmosphere was calm and cozy...
I highly recommend V12 Sports and CLASSICS
18 July 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for your wonderful review! We're delighted to hear that James provided such clear, helpful service and took the time to answer all of your questions. It's great to know you enjoyed the calm and welcoming atmosphere during your visit. We really appreciate your recommendation and thank you for choosing V12 Sports and Classics. We hope you enjoy your new car!
Bought the car in Stoke on trent 30 of…
Bought the car in Stoke on trent 30 of june 2026 when that person fill up my documents he write wrong adress on V5 form i tell him 5 times he sad yes all corect so my finance company have correct adress but dvla he send wrong adress i spoke with dvla today so now i have headache to print v62 form fill up that form pay 25 pounds i sende to them and i am on stress now ...it s not what you wanna when you buy new car you wanna be happy not dissapointed and steessed staff unforentaly not proffesion avoid at least stoke on trent...just wanna add something nobody not contact with me it s just the words from V 12 ...you write you they co tact with me for futher but noup jist bla bla bla sell the car to me and thats it wash hands
30 June 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for sharing your feedback. We are genuinely sorry to hear about the inconvenience caused by the incorrect address on your V5 form and the stress it has brought you. This is certainly not the experience we want our customers to have when purchasing a new car. We appreciate you bringing this matter to our attention and will ensure that steps are taken to prevent such errors in the future. We have sent the feedback to the branch and they will be contacting you to discuss further. Kind regards, V12 Sports and Classics.
I was very pleased with my experience…
I was very pleased with my experience at V12 Sports and Classics Stoke-on-Trent. The staff were friendly and professional, making the process smooth. Jack was great to deal with, answering questions clearly and patiently. I would consider buying here again based on how straightforward everything felt.
15 July 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for taking the time to leave such a kind review. We're delighted to hear you had a positive experience with us at V12 Sports and Classics Stoke-on-Trent. It's great to know that Jack was able to answer all your questions and make the process straightforward and enjoyable. We'll be sure to pass your kind words on to him. We really appreciate your recommendation and look forward to welcoming you back in the future. Enjoy your new car!
I was really pleased with how smoothly…
I was really pleased with how smoothly everything went at V12 Sports and Classics Stoke-on-Trent. The process was straightforward, with no hassle involved, and the staff were both friendly and professional. Ammar was good at assisting us and made sure everything was sorted without any issues. It all felt very organised and easy to manage.
10 July 2026
Unprompted review
Reply from V12 Sports And Classics - Stoke
Thank you for taking the time to leave such a positive review. We're delighted to hear that your experience at V12 Sports & Classics Stoke-on-Trent was smooth, straightforward, and hassle-free.
It's great to know that Ammar provided helpful and professional support, ensuring everything was organised and easy to manage throughout the process. We'll be sure to pass your kind feedback on to him.
Thank you for choosing V12 Sports & Classics. We hope you enjoy your new car and look forward to welcoming you again in the future!
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