My receptionist I got from Utilita was PURE PROFESSIONAL & she DONE what she Promised? & Got my top up electric meter up & going after I had problems entering my top up vouchers that were worth £50 &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Utilita customer service was very helpful. It was nice to speak to an actual person rather than have to request help online. I wasn't happy with the new app and couldn't access the information I wante... See more
Company replied
I spoke to Rosie from south hampton today and she was just absolutely wonderful. I called with a headache of stress from uc making a mess and panicking about not being able to put electricity on and... See more
Company replied
Maria was absolutely brilliant start to finish, so friendly and helpful. Definitely a better experience than I’ve had with other agents! Really attentive and made sure everything was up to date on my... See more
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Company details
Written by the company
Utilita Energy is one of the UK’s leading Smart PAYG Energy suppliers. We give you everything you need to keep your home switched on - you'll see exactly how much you're spending on your electricity and gas with our smart meters and In-Home Display. Plus, our award-winning My Utilita app gives you more visibility and control of your energy usage, so you can manage your energy anywhere, anytime. Find out more at www.utilita.co.uk
Utilita Energy
Written by the company
- Take control with My Utilita
- Your energy is at your fingertips with our award-winning app - giving you even more control over your energy usage. Top-up from £2, get balance and bill updates, POWER UP, and keep on top of your usage – anytime, anywhere! Plus, access exclusive rewards and offers from Utilita Extra.
- Join in with Utilita Extra
- Enjoy extra just for being with Utilita – it’s our way of saying thank you. Utilita Extra gives you access to weekly giveaways for the chance to win vouchers for top-name brands and tickets to see some of your favourite artists. Plus, you'll also be entered into the Utilita Jackpot draw, giving you the chance to win life-changing prizes every month.
- £15 Emergency Credit & Friendly Credit Hours
- It’s just a little extra time to top-up when you need it – our smart meters offer £15 Emergency Credit and Friendly Credit hours, so you won’t lose supply from 2pm – 10am even if you’ve run out of credit.
Contact info
Hutwood Court, Bournemouth Road, Chandler's Ford, Eastleigh, SO53 3QB, Hampshire, United Kingdom
- 03452 072 000
- www.utilita.co.uk
4.3
Excellent
112K reviews
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I spoke to a lovely lady called…
I spoke to a lovely lady called tanya.she was so helpful with my inquiry. She was bubbly and laughing with me. Please let her know that I really did appreciate her help. Thank you utilita
19 August 2026
Unprompted review
Reply from Utilita
Hi Carle,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great that Tanya was able to help with your query and was so helpful and friendly. I'm glad to hear that you are happy with the service provided by Tanya, and rate your experience so highly.
Kind Regards,
William
Terrible Company. Do not go with them
They were an appalling company when I was trying to switch provider. And now that im with a different provider, they will not stop harassing me with phone calls.
19 August 2026
Unprompted review
Reply from Utilita
Hi Josh,
Thank you for leaving this review and bringing this to our attention. I'm sorry to hear that you had a poor experience both when you were live with us, and also after leaving us. From looking at the account from the time that you were with us, I can see that there was initially issues with switching due to debt from a previous tenant. This was then removed after we receiving your tenancy agreement, and allowed a switch to be completed to your chosen supplier. Your account with us was open for a total 11 days. This is the process for removing debt from accounts after a new tenant moves into a property, and is to ensure that the debt is allocated to the correct account. Although, I do appreciate that this can be frustrating while you are trying to get this sorted, especially after moving.
With regard to the calls you have been receiving since leaving us, this has probably come from our sales team who call customers that have recently left for feedback and to see if they would like to re-join us. I do appreciate you wouldn't like to receive these calls. I have contacted our sales team to ensure your mobile number is removed from our dialling system.
Kind Regards,
William
Extremely disappointing experience with…
Extremely disappointing experience with Utilita
I have been trying to resolve a very basic issue with Utilita for over a year: I cannot access my account, which means I cannot properly monitor my usage, bills or account information.
I have tried contacting customer service countless times. After what feels like 1000 attempts, calls have been cut off or I have been unable to get through to anyone who can actually resolve the problem.
Eventually, I managed to speak to someone who promised to help and said they would call me back. They never did. Months later, I am still exactly where I started, with no access to my account and no meaningful support.
This is incredibly frustrating. I shouldn’t have to spend months chasing a company simply to access my own account. At this point, I am seriously considering cancelling my contract and moving to another supplier.
Utilita, this is not acceptable customer service. I just want access to my account and someone to actually take responsibility for resolving the issue. 😡
18 August 2026
Unprompted review
Reply from Utilita
Hi Guillermo,
Thanks for taking my call today and bringing this to our attention. I'm sorry to hear of the issues you are having with trying to access your account with us. Looking at your account, this may be due to some missing details on your account which would stop you from registering on the app.
As discussed, I have added these details to the account and I'm glad that you are now able to access your account on the app. If you have any further issues, please don't hesitate to contact our customer services on 0330 333 7442.
Kind Regards,
William
The lady was very helpful and resolved…
The lady was very helpful and resolved my problem within minutes so it was very happy with that
18 August 2026
Reply from Utilita
Hi Emily
We're so pleased we could resolve your problem quickly and efficiently. Thank you for your wonderful feedback!
Jacob
The wonderful lady at utilita who dealt…
The wonderful lady at utilita who dealt with my query was very polite and helpful
17 August 2026
Reply from Utilita
Hi Nicolette
We appreciate you taking the time to share your feedback. We're so glad we could help.
Jacob
Great
The representative I spoke with was professional and covered all I needed.
18 August 2026
Unprompted review
Reply from Utilita
Hi Kizito
We're so pleased you had a great experience with us. Thank you for your wonderful 5-star feedback!
Jacob
Tried getting Intouch
Tried getting Intouch, they deliberately hung up on chat after waiting more than half hour...
No notice or explanation as to why they double charge at throughout night, yes charging me 100% more...
As they cant explain or give notice as to...
Its now down to theft...
18 August 2026
Unprompted review
Reply from Utilita
Hello,
Thank you for taking my call today. I'm sorry to hear of your experience with us. As discussed, our tariff for pre-payment customers is a no consumption no payment tariff. This means that, starting at midnight each night, the first 2kwh used of the day before dropping to a lower unit rate for the rest of the day. This is so that if customers aren't using any gas or electric they won't be charged for this.
We really do appreciate your feedback and I understand that this could have been explained clearer when you were signed up with us, and at times when you have spoken with us since. I will pass on your feedback to the relevant people.
Kind Regards,
William
Blessings was incredible and friendly…
Blessings was incredible and friendly throughout
18 August 2026
Unprompted review
Reply from Utilita
Hi Martha,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great to hear such kind words for Blessings, and that you found Blessings to be so friendly. I'm glad that you are happy with the service provided.
Kind Regards,
William
Amazing Customer Service
Lovely girl, patient, kind and so helpful. Amazing customer service.
18 August 2026
Unprompted review
Reply from Utilita
Hi Joanne,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great that you found the advisor who assisted you to be so patient, kind and helpful. I'm glad to hear that you are happy with the service provided and rate it so highly.
Kind Regards,
William
Reply from Utilita
Hi Marilyn,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
I'm glad to hear that the person you spoke to was very helpful and polite. It's super that you are happy with the service provided and rate it so highly.
Kind Regards,
William
Your agent Laura was amazing and very…
Your agent Laura was amazing and very professional also very tentative,Thank you .
18 August 2026
Unprompted review
Reply from Utilita
Hi Ruth,
Thanks for taking the time to leave us this review. We really appreciate your feedback.
It's great to hear that you found Laura to be so professional and helpful, and that you are happy with the service provided.
Kind Regards,
William
The lady olly i spoken with was very…
The lady olly i spoken with was very helpfull and taken her time to go through eveything with me. Lovely person
17 August 2026
Reply from Utilita
Hi Sally
We're so pleased Olly provided such helpful support and took the time to go through everything with you. Thank you for your wonderful feedback!
Jacob
Reply from Utilita
Hi Garry
We're so glad to hear that everything was clear and easy for you. Thank you for taking the time to share your positive feedback.
Jacob
Very professional and friendly
Very professional and friendly. Totally stress free service.
17 August 2026
Unprompted review
Reply from Utilita
Hi
We are so pleased you had a great experience with us. Thank you for your kind words and for highlighting the stress-free experience!
Jacob
Because she was very helpful when I…
Because she was very helpful when I asked her questions
17 August 2026
Reply from Utilita
Hi Annette
Thank you for your wonderful feedback! We're so pleased to hear that our team member provided you with great customer service.
Jacob
Very helpful
17 August 2026
Reply from Utilita
Hi Robert
Thank you for your kind review. We're very glad we could help.
Jacob
My Utiliita "Chat" Support
I have just finished using My Utiliita app to access onlibe support through "chat" , this was initially through Ai and then i was transferred to "Lindi".
Lindi was very responsive, my request was to move from pay as you go to direct debit for my gas and electricity, Linda made the process very easy to understand and not too much reading required. Total time from start to end onf chat with Lindi was around 1 hour.
17 August 2026
Unprompted review
Reply from Utilita
Hi
Thank you for your wonderful feedback. We're so pleased to hear that the support from Lindi was helpful and that the process of switching to direct debit was made easy to understand. Thank you for sharing your positive experience.
Jacob
Non stop issues with app not…
Non stop issues with app not automatically topping up, manually made top ups not going through and failing to sync to meter, meter turning off despite having credit, meter turning off because you don't have credit even though it should have topped up but then not recognising when the top up does go through so you can turn it back on. I've even had the meter changed as of a few weeks ago and had 2 more losses of the entire freezers contents while I'm at work so a change in meter has changed nothing. They even charged my bank once and then never gave the credit back. Also haven't responded to my complaint letter I sent them 2 weeks ago after the new meter first shut off. I'm gonna have to send another by recorded delivery for the ombudsman but the total financial impact to me from Utilitas failing is not inconsiderable now.
My advice. Run to the hills.
17 August 2026
Unprompted review
Reply from Utilita
Hello,
Thank you for leaving this review and bringing this to our attention. I'm very sorry to hear of the issues that you have been facing with the app. I can see you have had the Auto Pay feature set up to top up the meter automatically, but I can see this has not been happening. I appreciate that as you have been expecting the app to make payments automatically, the meter has disconnected unexpectedly when the credit and friendly credit has been exhausted.
As discussed, I have raised this with our IT department to investigate why the Auto Pay feature is not working, and will be in touch when I have an update on this.
Kind Regards,
William
I was given a very courteous and…
I was given a very courteous and professional service by a young lady called Leah, she dealt with my issue in an extremely polite manner and I believe she is a credit to the company.
17 August 2026
Unprompted review
Reply from Utilita
Hi Jason
We're so pleased Leah provided such a great service for you. We're happy that everything was handled smoothly as well. Thank you for your wonderful feedback!
Jacob
The operative was helpful and very…
The operative was helpful and very polite. And very professional in her attitude
13 August 2026
Reply from Utilita
Hi George
Thank you for your wonderful feedback! We're so pleased you had a great experience with us.
Jacob
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