Easy so far. Just did the procedure. Not sure if there will be problems later. Usually, there are none. Haven't had a bad experience with Uswitch. Yet. Just discovered that the new energy c... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Used Uswitch now for my energy, broadband and mobile sim only deals and saved a small fortune overall, as well as added bonuses like cashback and vouchers for Amazon! If, like me, you stress a bit... See more
I was kept informed at every stage of the switching process: right from start to finish. A great engineer came and fitted the equipment as planned. I'm happy with my new, fast, full fibre broadband... See more
App is easy to use and have given sessions of free electricity which I found useful. Also it is easy to track how much utilities I have used and the readings are very near the bill that I have every m... See more
Company details
About Uswitch
Written by the company
For over 20 years, Uswitch has been providing simple, fast switching services to help customers save money. With energy deals unavailable at the moment, this is a difficult time for everyone - but we're still supporting customers in any way we can. Find out what you can do to manage your energy costs here.
You can also compare broadband and mobile deals along with car insurance, loans, mortgages and credit cards.
Contact info
Uswitch, The Cooperage, 5 Copper Row, SE1 2LH, London, United Kingdom
- customerservices@Uswitch.com
- www.uswitch.com
4.7
Excellent
37K reviews
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Good easy and user friendly app and…
Good easy and user friendly app and cannot go wrong with the free electricity and gas offers👍🏾
22 April 2026
Contacted customer service rep Kess as…
Contacted customer service rep Kess as I had made a mistake on the website and she assisted me in updating the information
22 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A poor organisation
A poor organisation. They don't answer any problems; and don't read/understand the messages you send. Can't even unsubscribe from their notifications.
2 March 2026
Unprompted review
Reply from Uswitch
Dear Billy,
I’m really sorry to hear that your experience with Uswitch hasn’t been as smooth as it should be, that’s certainly not the standard we aim for. We always want our customers to feel fully supported and confident when using our services.
Regarding the emails, you can manage your preferences directly through your Uswitch account at any time. However, I completely understand if you’d like us to take care of this for you, I’ve requested your details via Trustpilot so we can add you to our 'Do Not Contact' list and make sure you no longer receive unwanted emails.
If you’d prefer, you can also reach out to our customer service team by emailing customerservices@uswitch.com, please include “For the attention of Rajaa” in the subject line, and I’ll be more than happy to personally look into this and provide further support.
Thank you for bringing this to our attention. We truly appreciate your feedback and would love the chance to make things right.
Rajaa
Customer Operations Executive
Rise fiber do not respond and I can't…
Rise fiber do not respond and I can't set the thing up
22 April 2026
Unprompted review
Electricity-only comparison not working
I tried to use Uswitch to compare electricity-only tariffs. I selected that I do not use gas, but the site kept defaulting to gas and electricity (dual fuel) results and did not show electricity-only plans (I tried all clearing cache, incognito mode, different browser etc.)
As a result, I was not able to complete an electricity-only comparison through the tool.
This also means the data being collected about household energy profiles may be inaccurate (e.g. assuming gas usage where there is none), which affects the relevance of results and potentially lead to unsuitable tariff suggestions.
=>I would suggest fixing the technical flow so electricity-only users are properly supported end-to-end and their data is recorded correctly.
22 April 2026
Unprompted review
Reply from Uswitch
Good morning,
Thank you so much for taking the time to share your feedback, and we’re really sorry you had trouble comparing electricity-only tariffs on our site. We understand how frustrating that must have been, especially after trying different browsers and settings.
We want to make sure all our users can easily find the right tariffs for their needs, so your comments are incredibly helpful. Our team is already looking into this, and we’ve reached out to you via email so we can gather a few more details and get this sorted as quickly as possible.
Thanks again for bringing this to our attention — your experience helps us make Uswitch even better for everyone.
Rajaa
Customer Operations Executive
Quick responses and resolutions
Used Uswitch back in November for their free electricity weekends and again in December for the free Christmas Day electric. Had a slight issue with withdrawing the money this week but with one quick email responded to within 24 hours by Kess and all was resolved and money withdrawn so no complaints here. Just used them again to switch broadband provider and their offering was brilliant.
16 April 2026
Unprompted review
It is very easy to use and very helpful…
It is very easy to use and very helpful in checking values and prices
21 April 2026
All very straightforward
21 April 2026
Uswitch is one of the most reliable…
Uswitch is one of the most reliable comparison and switching service available. They make comparing and switching so easy. Never had any issues using their service. Great service.
21 April 2026
very easy and efficient
21 April 2026
Easy to check cheapest tarrif and the…
Easy to check cheapest tarrif and the move over was quick
21 April 2026
Alifley
Excellent, smooth switch, hoping everything will be okay for the next 12 months with Eon Next.
21 April 2026
Excellent service.
The website swiftly found me a new fixed term, saving £20 a month.
The switch over details were mostly all filled in and, from start to finish the application to move across to E-On took 2 minutes.
Highly recommend checking what you can save on Uswitch.
21 April 2026
Had a car insurance quote through…
Had a car insurance quote through switch and when I went on the best price which was through corncrake the quote more than tripled. I know its not uswitches direct fault but if they want the commission then they should check some of the insurers and take them out of their list.
21 April 2026
Unprompted review
Reply from Uswitch
Hi Philip,
Thanks for leaving your review.
We’re sorry to hear that the price of your insurance has changed. We understand how frustrating that is.
We want to clarify that we are a comparison website and do not set the prices ourselves and our panel of insurers are authorised by the Financial Conduct Authority and we do complete regular due diligence on these insurance companies.
All the premiums displayed are calculated and provided directly by the insurance companies on our panel. They determine the cost based on statistics with similar details, and their rates can change frequently.
To help figure out why your price has changed, please first check for these common changes:
- Did the payment method change from annual to monthly?
- Did you add or upgrade any optional extras? (e.g. add legal cover, add/upgrade breakdown cover, upgrade courtesy car to hire car)
- Did you upgrade the cover level? (e.g. change from ‘Bronze’ to ‘Gold’)
If none of those steps explain the change, please email complaints@help.confused.com with the following details so we can investigate with the insurer directly:
- Screenshot of the price on Uswitch.com
- Screenshot of the price on the insurer's website Insurer's name
- Date you obtained the quote
We hope this is resolved for you soon!
Ka, Confused.com Representative
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