Wheelhouse Software Reviews 

138
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

There are better options available. Wheelhouse is double the cost of Pricelabs and their team is really rigid with their contracts. I would avoid this software. The only reason we were on it is bec... See more

Rated 5 out of 5 stars

Using wheelhouse helped me nearly double my income in year one after I punted my property manager. It’s awesome, easy to use, and I appreciate all of the new extras they keep adding like market intell... See more

Company replied

Rated 4 out of 5 stars

Wheelhouse has been awesome for our business. We utilize the tools to keep our pricing updated. However we don’t totally trust the predictions and often use customized values for our base pricing. We... See more

Company replied

Rated 5 out of 5 stars

I decided to switch my dynamic pricing software to wheelhouse when I realized that I was spending too much time trying to nail a base price. It took less than an hour to set up, but it could be m... See more

Company replied

Company details

  1. Software Company
  2. Software Vendor

Information provided by various external sources

Wheelhouse builds software to power *Revenue Management, Market Reports & Competitive Analysis*, for short-term rentals & boutique hotels. Our platform has helped 10,000s of owners & operators earn 10—40% more revenue from their properties. We'd love to help you, as well!


Contact info

3.9

Great

TrustScore 4 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(138)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pricing very off and only works for Airbnb not Vrbo

Pricing very off and only works for Airbnb not Vrbo. It changed my airbnb price to the lowest possible even for Thanksgiving day which is supposed to be the 2nd highest rate day for the whole year. I would have a penalty for canceling the booking on Airbnb. I did a cross board research on my own and found out their so called dynamic pricing is totally off from our competitors in the market. I didn't even ask for any compensation or refund for the poor service for the previous months but a refund for the month I didn't book anything and only a few days after they charged me for the next billing cycle. They wouldn't even refund the $20 I requested. I switched to Beyondpricing and now I get bookings constantly and my occupancy rate is higher than most without lowering my pricing to the bottom.

1 May 2023
Unprompted review
Rated 5 out of 5 stars

Wheelhouse is not only top notch at…

Wheelhouse is not only top notch at proactively adapting and enhancing the software for the clients true needs, but it also never crashes or has issues with interfacing, so there is never a worry when updating rates, LOS, over-rides, etc.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

I self-manage my own Airbnb properties

I self-manage my own Airbnb properties. I have a day job and don't have time to manage pricing on a regular basis. Wheelhouse does that for me which is awesome. And when I do dig into pricing and have questions, Wheelhouse has what feels like 24 hour customer service on demand. Whenever I reach out, I get a rather quick response from a real human. No links to solutions, but a real response with real answers. Thank you, Wheelhouse!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Wheelhouse is great pricing tool!

Ever since I have Wheelhouse, I never have to worry about my pricing! Wheelhouse adjusts rates for local events, holidays. You can also setup special rates by yourself. This is the best pricing tool I ever use! Thank you, Wheelhouse.

20 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Every time I chat with an employee they are very professional, quick to reply and have always resolved my issue. At times they check back with me to make sure that particular issue was completely resolved .

29 November 2022
Unprompted review
Rated 1 out of 5 stars

Very over priced for what it is

Very over priced for what it is. Delivers marginal value.

1 December 2022
Unprompted review
Wheelhouse Software logo

Reply from Wheelhouse Software

First time hearing this! Sorry your experience was not great, and if you ever want to talk about your system setup, we are always here to help!

Rated 5 out of 5 stars

great tool

great tool! totally increased my airbnb revenue and ROI is a no brainer. Fully automated pricing once set up. I review once or twice every year

21 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Services

Great! all in one. The best experience in customized pricing, revenue, listings, and more. Excellent tool for improvement and accuracy in prices and market.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

I was sceptical

I was sceptical at first, how would the software know what my local pricing was. Reality though - I was spending most evenings playing around with my pricing, trying to look up future events and the like and that was just for one property. I was over estimating sometimes and underestimating at other times.

Wheelhouse has given me my evenings back and successfully manages the pricing of all my short term rentals now. I would be lucky to log in once a month to check on things (or use the Hypothetical Listing tool when trying to decide on my next property).

You can get started with just the basic's, but the more you learn about the different capabilities of the system the better it gets!

16 June 2022
Unprompted review
Wheelhouse Software logo

Reply from Wheelhouse Software

Hi Tom! Thanks for taking the time to explain your process prior to using Wheelhouse. We love helping hosts earn more money, but understand saving time is just as important! Have you had a chance to check out the Competitive Set feature? Feel free to reach out to us to help you get started, thanks!

Rated 5 out of 5 stars

Highly Recommended

Pricing is one of the trickiest variables for operating a short-term rental. I've subcontracted this task to wheelhouse and couldn't be happier. Wheelhouse takes into consideration far more factors for pricing than I'm capable of.

29 May 2022
Unprompted review
Rated 1 out of 5 stars

Poor pricing, tech bugs, bad support, unethical charging

Wheelhouse’s price estimates seem accurate to some, and not to others. For me, Wheelhouse sold my property at at least 20% lower than the rate I used before (despite already being fully booked). The system sometimes priced one night at three times the going rate, too. It seems wildly inaccurate for my property.
To top it off, a bug in their system dropped the price of my property by another 30%, which they acknowledged was a bug and that they had lost me money. In total, I’m about $500 down in one month. I contacted their support several times - I was given canned responses the first few times, and when eventually they replied, it took them several months to issue me a refund of $2. Acknowledged they lost me money, but still happily charged me $20. A very unethically run company, and not worth a try.

21 May 2022
Unprompted review
Wheelhouse Software logo

Reply from Wheelhouse Software

Hi Holiday Cottage - I’m surprised to read this! I will look in to this with the team on Monday, and get back to you. Suffice to say, I strongly disagree with your representation of our company, as “unethical”, but I would never want anyone to feel that way about us. Will circle up, learn more, and get back to you personally. - Andrew Kitchell

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look