USC Reviews 

Good product, price, delivery & service!

Very smooth transaction, the Arctic Army Men's Muskox Waterproof Baffle Stitching Parka fitted as per measurement chart on website. The Parka is a top quality product very warm and very quick delivery. The only negative point was there was no label inside the coat stating the materials used or country of manufacturing I thought this was a legal requirement when seller in the UK.

Fast delivery

Drop Evri for delivery. They are a continuous disgrace. I and a number of others are adding you to a banned list of online retailers. Get real and drop Evri,

I bought a 38w 34l, so I believed I’d be getting a 38 inch waist and a 34 inch leg. But oh no that would be too simple! I got a 38 cm waist and a 34 inch leg!!!

Sizing all wrong even though brought brand before. Customer services unhelpful, just repeated statutory response like AI. And then I had to pay for them to be returned.

Black Friday offer of gift voucher didn't recieve even though I qualified, very hard to contact usc and when you do contact them, they want to direct you to another department. Not the first time I have had issues with usc but will be the last. Usc, please don't ask me to reach out as I already have contacted your customer service and wasted my time.

I have been trying to order online for the last three days & it won’t accept the payment details l have also emailed usc customer service for help only to be given a case number & to be told they are busy at the moment & will get back to me soon, the customer service for this company is appalling it’s impossible to speak to anyone for help.

Placed an order on the tuesday and my item arrived the following day 😍 couldn't be happier, great service and excellent delivery with updates through out

Great products from loads of quality brands at amazing discounts. Sadly, the trainers I ordered were too small and there weren't any larger sizes.

The team I spoke to work with great urgency to rectify an issue caused by the courier service EVRI.
They listened very well and sorted everything within a matter of a couple of days.
I have finally got the items I’ve ordered and paid for and they are awesome too.
It was very refreshing to be able to speak to actual humans instead of chatbots. They have one of the best customer service I have experienced.

Great experience, quick delivery, fantastic price, very happy with my item, would order from you again. My only feedback was that the photo didn’t show the detail on the gilet up close, so that was a bit of a surprise but thankfully I liked it. Would recommend.

Over 2 weeks to email a gift card, customer support overloaded with queries and busy, unsurprisingly.

Very poor.

EDIT: I've read some of the reviews and something stands out to me. Most of the poor reviews are from people who used PayPal, myself included. I wonder if the PayPal integration is misconfigured.

Ordered HUGO pyjamas in the sale. Paid £10 for next day delivery. Didn't arrive the next day even though I'd ordered before the cut off. Understandable because of wintry weather conditions but on the Saturday EVRI delivered to my house and they delivered again on Sunday.

Meanwhile my USC order is nowhere to be seen. No updates, no contact, no nothing. So I complain using the "online chat" WHICH IS THE ONLY WAY OF CONTACTING USC (unless you want to wait 2 days for an email response). USC threaten to cut you off after 5-minutes if they can't answer within that time frame ...... I mean, who does that guys - it is 2026!

"Please be aware; that the maximum queue time will be reached in 5 minutes time.

If we can’t connect you by that point, then we will need to disconnect you from this queue and ask you to try again."

Agent fortunately answered just before we reached the 5-minute "cut off" and tells me IMMEDIATELY that my item is lost in the post. That it is no longer in stock and issues a refund before I confirm that this is what I want.

Elsewhere it is now twice the price to buy the same item. USC clearly don't care. Neither do they care that their courier (EVRI) have lost the item. Not interested to find out if they were nabbed by a dodgy courier guys ??? I would be - it seems to happening regularly at the moment.

So I've wasted 2 hours of my life finding and ordering pyjamas. I've left a similar review for another well known high street brand who also use EVRI ... and guess what, my item got switched out in that case.

I asked the agent for somebody to call me twice during the chat. Here is what I was told:

"Sadly, we only assist via chats and emails."

My advice is only order from USC if you are happy with a faceless and difficult to contact organisation with a customer service system designed clearly to make life difficult.

The sales lady in the Rotherham store guided me through the order after you didn't have my size in-store . Great customer service.

Unfortunately the boots I ordered arrived with a Mark on top of the left one so I have had to send them back...

I ordered on 8th January and paid £11.99 for next day delivery. Latest delivery shown as 9th January. I eventually received my item on 10th January, the day after I needed it. I checked the website which indicated there may be a delay due to a storm (not shown when I ordered although the storm was known about then).
I thought I'd contact customer services and ask a question about my delivery charge, but I can't see how I do that. It just keeps showing me a list of delivery charges which is why I'm writing this here.
The item is as described although for the price I'd expect it to be packed better, looked like it had been thrown into the clear bag.
Can't give more than 3 stars as I feel like I've been ripped off for delivery.

I got some fab clothing at a very good price. The delivery was prompt and the whole experience was fun.

Poor quality and difficult and expensive return policy as I have to send the items to 2 different addresses as they'd been sent by different companies. Not worth buying from usc .