USC Reviews 

Paid £10 for next day delivery. Waited in all day. Emailed at 7 pm to say it wouldn’t be delivered. Really poor. No way of contacting to get an update. Would give 0 stars if it was an option

I ordered a pair of CP Company cargos from USC for £203.99 (order #USC50000000187188) for delivery to Belfast. This should have been a straightforward domestic order, but Evri incorrectly tried to charge me €93.24 in duties/taxes due to a system error. Even after Evri confirmed in writing that it was their mistake and removed the charge, the parcel was still returned to sender before it ever reached me.

Throughout this entire situation, USC provided no real help at all. I contacted them repeatedly but they offered no assistance with the Evri error, no clarification, and no support, despite being the retailer responsible for the delivery. Their replies were slow, extremely short, and completely unhelpful. One example:
“Sadly any custom fees are down to your local customs office.”
This was incorrect and didn’t address the issue whatsoever, especially since Evri had already admitted fault.

Because USC makes it almost impossible to contact them (no working email support, no live chat, and a website that gives you no direct way to speak to anyone) I had to rely on Instagram DMs, where messages were ignored for days at a time. Their communication has been awful throughout this whole process.

On top of all this, the order was sent to Belfast, where I was only staying temporarily. I made it very clear that I was leaving soon and needed to know whether the parcel would be resent or refunded. USC never clarified anything, which added even more stress because if they had resent it without telling me, it would have gone to an address where I could no longer receive it.

When my order was refunded, I didn’t get back my £4.99 delivery fee, despite the parcel never arriving. I then had to reorder the cargos again and pay another £4.99 delivery fee, meaning I’ve now lost on delivery costs for an issue that wasn’t my fault at all.

To top everything off, just a few hours after I placed my reorder, USC emailed out a Black Friday offer giving £20 off orders over £100. I missed out on it purely because of timing, not their fault, but an extra kick in the teeth after everything that had already happened.

So after nearly two weeks of dealing with an Evri error, no help from USC, lost delivery fees, and a ton of unnecessary stress, I’ve received no compensation or goodwill gesture at all.

This has been the most stressful and disappointing retail experiences I’ve ever had. A simple order turned into a two-week ordeal, with constant chasing and zero support. For a company selling premium items, this level of service is completely unacceptable.

I just want this situation acknowledged properly and the extra costs and time I’ve lost trying to sort this compensated.

Bought as a gift. The recipient was happy and wore it immediately. Looked relaxed fit.

I paid for next day delivery with DPD as I find Evri SOOOOOO unreliable
2 days later still not received my parcel
HELP

Disastrous. I have been experiencing issues with this order from the very beginning. Evri has either lost or misplaced my parcel, provided me with an incorrect collection code, and it appears that someone else may have collected my order as a result. Despite this, USC has offered absolutely no assistance.

I initiated a chargeback with Revolut, who were similarly unhelpful throughout the process. The chargeback case has since been closed with no refund issued, so I contacted both Evri and USC myself. Yet both parties continue to repeat the same incorrect statement — that they cannot issue a refund due to an “open chargeback”.

I have explained countless times that the chargeback case was closed and no refund was ever received. It is beyond unacceptable that this basic information is repeatedly ignored. At this stage it is difficult to understand whether this is a failure of communication, a lack of competence, or simply a disregard for resolving my issue.

I expect this matter to be addressed immediately and for a full refund to be issued without any further delay.

Dealing with usc was fine but stop using evri as your courier, they are useless, use Royal Mail at least they can be trusted to deliver safely and within a decent time frame.

Don’t buy if it’s for a present! Ordered some Barbour shoes for my wife’s birthday and the box looks like it’s been in a cement mixer! I feel ashamed to wrap it up and give it her. Spend the extra £10 and buy somewhere else!

Wrong shoes sent. Had tan inside not grey sued

Best price for what I wanted anywhere online.
Ordering process very easy and was kept informed at every process from paying for my item which I like.
My only problem is that when I received my boots the box was ripped to shreds as if it had been badly stored at the warehouse without any respect for the product (not good).
I have taken a photo of this and I have also reported this to Evri as it may be their fault as well, luckily the boots aren't damaged.

I had a vile experience with this company. I explained the item I'd bought was 3 sizes smaller than the size guide provided but they still wanted me to pay £5 to return or exchange.
What was really disrespectful was the way they kept repeating that they had not sent the wrong size. I didn't suggest that, I simply said My bust band is a 30 so why can't I close the 34 (by their own size guide). I just didn't feel like getting penalised and gas lit. Amateurish organisation. Cheap!!

Placed an order and selected the correct size… order confirmation came through with a completely different size and there was absolutely no way I could contact anyone to amend the order. Spent ages on the website trying to locate a phone number or an email address … those details must be hidden deep into their website.
No option but to return them on their arrival which I am not happy about as the purchase is a gift. Should have just gone to the store without all this hassle.

Excellent service and delivery from USC 👌

Pestering me for a review when the order is yet to arrive. What else can I give...
And Evri, really!!!!!

I originally placed an order and paid through Frasers to be delivered to store which kept showing as item. When I tried to track the order it did not show up. I contacted customer service who said this would have to be looked into.

As I needed the order I had to do another order.

The original order has disappeared off my order history but no one from USC has updated me of this order and it is still showing on my Frasers account.

Fast and easy

My delivery didn’t arrive so one was cancelled had to reorder and paid twice when a replacement should have been sent and still dealing with issue

My coat arrived today, it's very light so hope it can stand up to a New York winter. I did visit your Southport store but you didn't have any of these coats in stock, Sophia, the sales assistant showed my what you did have but it was this coat in particular I wanted. Regards Barbara Jones

Cool summary