UrbanStems Reviews 

I actually could not believe that someone got back to me so quickly and fixed the delivery date. It was Carol and she made it happen! We really appreciate the effort!

Very helpful with a miscommunication. Carol asked for details, and set about correcting it that day. She was very responsive (on a holiday no less) and all is well. Thank you from me and my 92 year old mom, who will enjoy the flowers in her new home.

Great customer service. They are responsive and always make it right if there are any problems with an order. Angel was incredibly helpful in helping me make sure my order was processed properly with my most recent purchase.

The flowers that were sent for MothersDay were not up to par. I contacted customer service with pictures etc… They responded within an hour! They were very kind and apologetic ; and I received a credit for the full price. I’m a huge fan ! Johanna is the best!

I needed to change the delivery date of a flower subscription two days prior to delivery of the first bouquet. Carol was most helpful in changing the date very quickly. She was very easy to work with. This company seems to go above and beyond to achieve customer satisfaction.

Reported my less than stellar flower arrangement to Urban Stems. Carol from the Happiness Team responded promptly and took care of my request for help. Issued a refund for the order. Very appreciative of the excellent customer service!

Ordered a set that should’ve included sunflowers but instead received a completely different bouquet for Mother’s Day 3 weeks in advance. Customer service sent me an email apologizing for the wrong order and notified me that the correct ones would be shipped…. Never received it.

I absolutely love getting fresh flowers every week! My UrbanStems subscription has been so wonderful! When I needed help recently with my order, I reached out via the chat on the website and Jhoanna was such a great help. She solved my issue right away and I even got a credit, which I was not expecting! Thank you!

Double flower bouquet ordered ($150) for my Mom for Mother’s Day - shoes shipping label created May1, and it’s now 5/21 and still no flowers. What a farce and utter disappointment!

I made an error and put the incorrect address. Jhoanna jumped in to save the day and was able to get a brand new bouquet sent out. Thanks for the quick solve!

The best order cancelation experience - ever! I ordered a lovely flower arrangement from Urban Stems to be delivered on a particular date. Once I realized that the delivery was FedEX dependent and that there was always a possibility -albeit a very small one - that the flowers would not be delivered on that day, I sadly cancelled my order. The customer service was absolutely fantastic. Carol very quickly sent me a lovely confirmation email to assure me that my order was cancelled and that I didn't have to do anything else anymore. I will definitely order from Urban Stems.

Jhoanna was the best. Communicated super clearly and helped me within minutes. Great customer service + appreciate that they were able to cancel my order close to the delivery time.

Embarrassing doesn't begin to describe it. I ordered a $275 bouquet of flowers (Triple the Pearl) for my husband's birthday and it arrived looking like a 5-day old grocery store arrangement. This is after I had ordered 2 bouquets for my Mom and Mother-In-Law for Mother's Day and both arrived looking terribly wilted and sad...when I reached out to complain they gave me a credit and asked me to give the company another chance, which I did thinking it could have been a fluke. I should have listened to my gut. These flowers are pathetic and the fact that you can't reach customer service in real time to address the situation is incredibly frustrating. I am so embarrassed I'm about to go out and spend way too much on another flower arrangement because I can't let my husband see these.

Angel provided immaculate customer service!

I wanted to write a great review, but your Company fell short, twice. I placed my order but somehow, it had issues and was delayed from Sunday Mothers Day to the Tuesday after. I was contacted by Laira who was extremely helpful. She refunded the entire amount and apologized. Unfortunately, when the flowers arrived, as it was a double order, one bunch was already dead and falling apart while the other looked nice. Not sure what happened, but the process, except for interaction with Laira, was disappointing at best.

Jhoanna made my request easy and effortless. And her response time was super quick! Very helpful.

Great experience with Jhoanna from customer service. I need to change a delivery date, and it was no muss, no fuss, done. Thank you for your help!

ANGEL was great and made things right, I had flowers that were sent to me and did not bloom, and the customer service was great and refunded me for the order.

Imelda and Carol were a huge help in correcting my personal error of not checking the delivery address on my order.

First off, I must say that Carol made my experience as painless as possible. She was very prompt in responding to the issue with my flowers and offered me multiple solutions. What stood out the most was her compassion in making sure I had a Happy outcome. Job well done!!