Urban Splash Reviews 

317
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, responsive, and approachable throughout the entire moving process from start to finish. Many consumers highlight that property viewings and handovers are handled efficiently, ensuring a seamless and well-supported transition into their new homes. However, some people mentioned that general communication from certain team members could occasionally be slow and inconsistent. Reviewers also noted frustrating delays regarding maintenance requests, alongside difficulties in receiving timely replies to emails and phone calls. Some tenants reported instances where property management was unresponsive to inquiries about administrative issues or inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and responsive service... See more

Service

Reviewers mention positive feedback about service, noting that the moving process is swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting consistently helpful, professional, and... See more

User experience

Customers had positive experiences with user_experience, describing the move-in process as smooth, swift, and... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising staff members for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The move-in experience is smooth and swift. We appreciate that the property was tailored to our preference as we were given new furniture to choose from. Dom was very responsive and answered all our q... See more

Company replied

Rated 5 out of 5 stars

As first time renters / moving into your first home can be really overwhelming but Dom was amazing and has been so helpful! Always responsive and never a silly question. Dom has made our experience so... See more

Company replied

Rated 5 out of 5 stars

We have been a tenant of the Boatshed since January 26 and have had a fantastic experience. The handover process was really easy, lots of information and hand holding. Particular thanks to Lindsay who... See more

Company replied


Company details

  1. Architecture Firm

Written by the company

Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(317)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience moving in

Just moved in recently and had Dom as my agent :) All went smoothly and even before I’d moved in he’d made extra effort to let me view the apartment at a time convenient for me as I work tricky hours. I had to move in on a day security wasn’t in and Dom kept himself available for over an hour to open and lock the gates for us. Big up Dom, would definitely recommend!

5 April 2025
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your review, Emma. We're glad to hear you had such a positive experience with Dom. -Beth

Rated 5 out of 5 stars

Had a great experience so far with Urban Splash

Just moved in and everything went very well!
Dom especially was great to speak with about any concerns we had while moving, and made sure to let us know that we can continue to message about any issues. Great spot and easy to get to the center, highly recommend if you're considering moving here!

22 March 2025
Unprompted review
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Reply from Urban Splash

Thanks for your positive review, Craig! Great to hear you had a good experience with Dom. -Beth

Rated 5 out of 5 stars

Coffee Morning at The Boat Shed Hub

Lovely coffee morning event hosted by Lindsay, who is always extremely helpful and efficient here at the Boat Shed.

25 February 2025
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your positive feedback, Maxine. We will pass this onto Lindsay. -Beth

Rated 4 out of 5 stars

Urban Splash has done an impressive job…

Urban Splash has done an impressive job with the regeneration of Velvet Mill in Bradford. The blend of historic character with modern design is well-executed, bringing new life to the space. The apartments are stylish and well-thought-out, and the location offers great potential for a thriving community. However, some aspects of the development could be improved, such as better communication on project timelines. Overall, it’s a fantastic addition to the area, and Urban Splash’s commitment to urban renewal is commendable!

25 February 2025
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback, Mohammed. We'll feed this back to the team. -Beth

Rated 5 out of 5 stars

Recently moved into a new flat via…

Recently moved into a new flat via Urban Splash, Dom was helpful and always at the end of the phone for any queries I had concerning the move, everything went smoothly and I was very happy with the service they gave ,would definitely recommend them .

7 February 2025
Unprompted review
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Reply from Urban Splash

Thanks for your positive review, Barrie. Great to hear you had a good experience with Dom. -Beth

Rated 5 out of 5 stars

Roisin is very helpful and considerate

Roisin is very helpful and considerate,
I would always appreciate and respect.

16 January 2025
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks so much for your positive review, Ja. We'll share this with Roisin. -Beth

Rated 4 out of 5 stars

I have been renting with US for 4 years…

I have been renting with US for 4 years and they have been very helpful in a building that has had many issues and has been poorly managed by another company. Hence the 4 stars as the building was nothing short of cursed. Still, US did they best in a difficult set of circumstances. Special shoutout to George for being super nice at the start and end of my tenenacy.

31 December 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback, Magdalena. We'll be sure to pass onto George and the wider team. -Beth

Rated 1 out of 5 stars

Evil company

Evil company, NO hot water or heating in the middle of winter (it’s been over a week now) and they are refusing to help people. Please stay away from RMG & Urban splash.

8 January 2025
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Ruby, I'm sorry to hear about your experience. Unfortunately, we’ve been unable to locate your account using the information provided. If you could reach out to us on live@urbansplash.co.uk we can discuss your experience with you.

Rated 5 out of 5 stars

Had great service from Roisin who…

Had great service from Roisin who helped me with sorting my Parkin permit out.

Very helpful and professional.

8 January 2025
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your positive feedback, Lily. We'll pass this onto Roisin. -Beth

Rated 1 out of 5 stars

Never buy an apartment managed by this…

Never buy an apartment managed by this company

1 December 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Jai, I'm sorry to hear about your experience with us. We’ve been unable to locate your account using the information provided and would really appreciate the opportunity to discuss your experience with you so that we can resolve this if you could please reach out to us.

Rated 5 out of 5 stars

Amazing

Dom from urban splash is amazing! Dealt with the flat quickly and professionally despite a few hiccups. Would definitely recommend

12 November 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your positive feedback, Attiya. We'll pass this onto Dom. -Beth

Rated 5 out of 5 stars

I’ve had an excellent experience with Urban Splash.

I’ve had an excellent experience with Urban Splash, thanks to Adele Doster, who represents the landlord. Adele has been absolutely wonderful - friendly, approachable, and incredibly efficient. She goes above and beyond to make the process smooth and stress-free, always responding promptly. It’s clear she genuinely cares about delivering a great service, and I couldn’t recommend more highly. If you’re considering Urban Splash, know you’ll be in excellent hands with Adele, David and the team!

10 December 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for taking the time to leave such positive feedback, Heather. We'll pass on to Adele & David. -Beth

Rated 5 out of 5 stars

Thank you urban splash

Throughout the process Urban splash maintained outstanding customer service. Special thanks to Dom who was really helpful throughout the whole process from start to end.

26 November 2024
Unprompted review
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Reply from Urban Splash

Thanks for your positive comment, Mohammad. We'll pass your feedback onto Dom. -Beth

Rated 5 out of 5 stars

Excellent agent service

Excellent agent service! From start to finish the process was seamless. A really good company. Dom is an absolute asset to Urban Splash and goes above and beyond for prospective tenants!

8 November 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Great to hear you had such a great experience with Dom, Zakiya. Thanks for your positive feedback. -Beth

Rated 5 out of 5 stars

Best Letting Agency So Far...

My overall experience is really great so far with Urban Splash. I was in touch with Dom who handled my account and made whole process very smooth. All queries are answered quickly. Best decision ever.

20 November 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your positive feedback, Kshetij, we'll be sure to pass this onto Dom. -Beth

Rated 5 out of 5 stars

Roisin Was Fab!

Roisin here at Urban Splash was amazing. So informative, quick and kind with their replies about my car parking enquiries. I had a space made for me within 1 week of first enquiring. Would recommend. :)

22 November 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks so much for your positive review, Jacob. We'll pass on to Roisin. -Beth

Rated 5 out of 5 stars

I had an exceptional experience

I had an exceptional experience and would highly recommend them to anyone looking to buy, sell, or rent property. From the start, they were professional, attentive, and genuinely committed to helping me achieve the best possible outcome.

Their communication was clear and consistent; I was always updated on every step of the process, which really helped reduce any stress or uncertainty. They took the time to understand my specific needs and preferences, which made the entire experience feel personal and tailored. Whether it was answering my questions, coordinating viewings, or providing honest and valuable advice, they were always ready to go above and beyond.
I couldn’t be happier with the outcome and the service I received.

22 October 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your positive review, Andressa. -Beth

Rated 5 out of 5 stars

Huge thanks to Naomi Bitrus and the…

Huge thanks to Naomi Bitrus and the maintenance team at Urban splash for helping to replace my oven when I had an unfortunate incident. I am very thankful for everyone’s approach to help out and deliver the best service you could wish for. Thank you again Team xxx

28 October 2024
Urban Splash logo

Reply from Urban Splash

Hi Monika, thanks for your positive feedback. We'll be sure to pass this onto the team. -Beth

Rated 5 out of 5 stars

Dom provided top quality assistance in…

Dom provided top quality assistance in helping me move into my first studio. He was very helpful, friendly and quick to respond with any questions and queries.

12 October 2024
Unprompted review
Urban Splash logo

Reply from Urban Splash

Thanks for your feedback, Malako. We'll pass this onto Dom. -Beth

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