Update: all received today - thank you customer care. Great products. Will move rating to four stars. Order was lost in transit (Evri to blame), however when trying to resolve promises by UO have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The bag came on time service was great etc but it does not look the same as the picture. It was for my daughter’s birthday and although she is happy with it she noticed how different it looks to the p... See more
Company replied
There was a damaged product, which wasn't properly packaged. Which was a shame considering it was a birthday gift (the order even contained a birthday card) Thankfully I was compensated for it, but i... See more
Company replied
I ordered two products. One top was exactly like the picture and the other was completely see through instead of white like it was supposed to be. Overall, just go in store and only use the online ser... See more
Company replied
Company details
About Urban Outfitters
Written by the company
Hey, thanks for leaving us a review! We really appreciate your feedback, the good, the bad and the funny…
ABOUT URBAN OUTFITTERS
A destination for style, home and one-of-a-kind vintage. Feel inspired and get creative with our curated edits and exclusive collections. Discover most-hyped drops and the brands you love, only at UO.
Customer Service
Still haven’t answered your question?
UO Rewards
Your exclusive access to all things UO. Earn points every time you shop, plus be the first to know about new arrivals, VIP offers, giveaways, sale previews, events and more. Become a member, stay connected and start earning.
UO Culture
A space for our community to tell their stories. Explore ideas for your life, space and creative mind, plus discover the brands, books and creators on our radar.
UO In Progress
Our mission? To do better by the planet and our people. Join our journey to drive positive change.
Contact info
United States
- www.urbanoutfitters.co.uk
3.5
Average
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cancelled part of order took 2 weeks to…
Cancelled part of order took 2 weeks to arrive
21 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, and that we weren't able to ship the item on this occasion as we no longer had stock available. As we don't have a live stock feed available on our website, there may be a delay in this reflecting on our website. Rest assured that this will be raised with the relevant team as this isn't the service we aim to provide our customers. Payment hasn't taken as we're unable to charge until dispatch, but the pre-authorisation will release within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've experiencing while shopping with us. Rest assured that this has been raised with the relevant teams, and we're sorry for disappointment caused on this occasion. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your purchase! Thanks, UO Team.
Company is absolutely atrocious at…
Company is absolutely atrocious at customer service. The courier delivered to a completely wrong delivery address and after letting urban outfitters know they claimed as it’s been delivered they cannot assist. So now I’m at a loss despite the courier delivering to the wrong address. Completely awful!
4 September 2026
Unprompted review
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this feedback. We're sorry to hear that you've had these issues with your delivery, rest assured that this has been raised with the carrier. We would recommend updating your delivery preferences to assist with future deliveries, and our apologies that we're not able to assist further on this occasion. This can also be disputed directly with your payment provider. Our apologies for the inconvenience. Thanks, UO Team.
The courier lets you down with your…
The courier lets you down with your score they just leave the parcels on the doorstep and don’t even check to see if people receive them people spend a lot of money on your company and I just think you could do with a better delivery company / service.
21 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Wore the trousers once and the whole…
Wore the trousers once and the whole leg seem ripped
20 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order has arrived this way, rest assured that this will be raised with our Distribution team as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on customerservice@urbanoutfitters.co.uk with images of the item and your order number, they will be able to investigate this further. Our apologies for the inconvenience caused. Thanks, UO Team.
Got clowned
I ordered two mini hydroflask bottles to be delivered to store.
The next day order got cancelled due to “availability”, even though online it’s still coming up as “in stock”.
I figured mistakes happen, so i travelled to the store myself. Staff said they don’t have it in stock, despite the website showing that it’s in stock.
I took the train to the spitalfields location. I had already given up on getting the colors that i wanted and went with whatever they had at that time.
At the tills i get told that they don’t do student discount for hydroflask despite it not being listed as one of the brands that are not included in the offer and the discount applying on the online order just fine.
I didn’t have the energy to argue since I had already spent too much money and time on this and just wanted to be done with it…
19 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, and that we weren't able to ship the item on this occasion as we no longer had stock available. As we don't have a live stock feed available on our website, there may be a delay in this reflecting on our website. Rest assured that this will be raised with the relevant team as this isn't the service we aim to provide our customers. Payment hasn't taken as we're unable to charge until dispatch, but the pre-authorisation will release within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.
Return needed more than 4 month to…
Return needed more than 4 month to process. I then received a cupon for 1 CENT. What is that about?
15 April 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've been experiencing with your return. If you could please contact our customer care team on kundenservice@urbanoutfitters.de with the returns receipt, they will be able to get this investigated further. Our apologies for the inconvenience caused. Thanks, UO Team.
The zipper on my bag doesn’t work
The zipper on my bag doesn’t work. It doesn’t close, so all my stuff gets wet.
18 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, rest assured that this has been raised to our Distribution team as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused, and we're sorry that we've fallen short on this occasion. Thanks, UO Team.
Very Fast shipping.
20 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Hello I didnt receive one of the order…
Hello I didnt receive one of the order I ve ordered due to a shipping issue . The shipping company emailed me and told me they already sent you a message about that so now I have to ask you for a refund
13 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been returned to sender. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. A refund was processed which will re-credit your original method of payment within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.
They were super nice and professional I…
They were super nice and professional I really enjoyed shopping there
Always helping and talking nicely
20 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
Good and fast
20 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and that you love your purchase! Thanks, UO Team.
I still haven’t received my parcel!!!
4 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on customerservice@urbanoutfitters.co.uk, they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
I havn't received the order
20 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on customerservice@urbanoutfitters.co.uk, they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Nice look but polyester
Clothes look nice but I found out after spending 85£ on my sweater that it was mostly polyester
20 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the item wasn't suitable on this occasion! We strive to make our pricing accessible for all our customers, apologies that you feel we fell short on this occasion. Rest assured though that this will be raised with the relevant teams. Thanks, UO Team.
Everything was fantastic 10/10
12 August 2026
Reply from Urban Outfitters
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.