UPERFECT Reviews 

293
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and portability of the screens, noting that they work seamlessly as reliable secondary displays for everyday tasks. People also greatly appreciate the swift response times and helpful assistance provided by support when sorting out order issues or warranty claims. Some reviewers were not happy with the communication, mentioning delayed replies or a complete lack of response to their support emails. A few people experienced unexpected issues with damaged or defective items and felt that customer service handled those difficult situations poorly.

What people talk about most

Product

Users describe positive interactions with product, highlighting excellent build quality, sharp displays, and... See more

Customer service

People report positive experiences with customer service, often highlighting prompt responses, helpful... See more

Quality

Consumers find quality to be a source of great satisfaction, frequently praising the brilliant colors, sharp... See more

Response time

Reviewers highlight positive aspects of response time, noting that customer support agents are consistently... See more

Service

Customers had positive experiences with service, frequently praising the quick response times and reliable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Needed digital manuals for 2 portable monitors I purchased over a year ago. Responded with the manuals but had trouble with some follow up questions about monitor specs. Other than that, I am satisfie... See more

Rated 5 out of 5 stars

At work, a lot of employees have dual screen setups, but often as managers we move more around. With portable screens we can still enjoy this possibility. After I got my uperfect 16” OLED, all manager... See more

Rated 5 out of 5 stars

Initially I thought this could not be true when I got my first portable monitor from Uperfect 2 years ago. The delivery was quick, arrived well packaged and within 5 minutes I was up and running. Wh... See more

Rated 5 out of 5 stars

I bought a portable monitor for the first time. The product came perfect packaging and monitor protected well. However the monitor had a small manufacturing glitch in one of the spot. I immediately le... See more


Company details

  1. Computer Hardware Manufacturer
  2. also in
  3. Computer Accessories Store
  4. Electronics Accessories Wholesaler

Written by the company

UPERFECT was registered in 2018 as a brand research along with a sole vision to enhance the connection between people and technology by improving their lives through our portable display and lapdock technology. At UPERFECT we understand and are fully committed to solving real-time challenges experienced by people worldwide by the provision of high-quality, individualized modern technological monitors with professionalism, dignity, and respect. We strive to understand the challenges that people are facing today and use our strong technology acumen to find exclusive and unprecedented work from home (WFH) solutions for them.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(293)

125 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast delivery and very accommodating customer service

I ordered a portable monitor. Delivery was smooth and even ahead of the estimated delivery time. Unfortunately, I then discovered that the monitor doesn't have a touch function. Although the model is called Umax22 Touch, there are confusingly two versions: a touch and a non-touch version. I missed this when ordering and ordered the non-touch version, believing I was getting a touchscreen monitor. Even though the name is misleading, I did order a non-touch monitor. Normally, this would mean I could return the device at my own expense (the product is flawless, but I don't like it). However, customer service always responded promptly, and together we were able to find a solution that went well beyond the standard return policy.

31 October 2025
Rated 5 out of 5 stars

A reliable customer oriented company selling wide variety of portable monitors

I bought a portable monitor for the first time. The product came perfect packaging and monitor protected well. However the monitor had a small manufacturing glitch in one of the spot. I immediately let them know and went through a return process. The team asked for pictures of the area where the pixel was damaged and the pictures of full size monitor view as well. All was understandable. It took a few days and I was refunded fully. I appreciate this company for selling a wide variety of portable monitors at a reasonable price, thin profile and with vesa mount should you need it mounted. Touch screens and other latest technology are available as well. Will buy again.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

UColor M1 14 inch 1500 nits display

Received the 14 inch 1500 nits UColor M1 display, the brightness is great for working outside also the polarized effect of the screen gives images (and coding pages in my case) a wonderful tridimensional effect, more than what my macbook pro 4 36gb retina screen can achieve, and this Uperfect screen is also significantly brighter than the mac pro max 4 one at max brightness. Also, this screen is incredibly light, with double usbc, mini hdmi and the matte effect is great albeit is plastic but you can always get a screen protector (which is really not needed since borders are rised and little scratches are invisible on matte displays, especiallyif they are this bright).
Also love the integrated alloy stand that is very sturdy like the the rest of the full alloy frame.
Last but not least the order has arrived 4-5 days after placing it with DHL, no extra fees to pay.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

At work

At work, a lot of employees have dual screen setups, but often as managers we move more around. With portable screens we can still enjoy this possibility. After I got my uperfect 16” OLED, all managers at my floor ended up ordering similar ones. It goes perfectly with the MacBook 15”. Shipping does take some time, and it can have issues waking up after the Mac goes to sleep - but everything else is just top notch.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Buena Atención de Soporte

I placed the order and received almost immediate shipping notification. However, they told me they were out of stock in the US, so they had to ship it from Hong Kong, which would take a little longer to arrive. I notified support, requesting Version A of the UColor O2 monitor, and they responded immediately, which made me happy. So far, I've found the service to be good. I'm just waiting to get my hands on the product to write a more accurate review.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I did some inquiries about buying their…

I did some inquiries about buying their product. They reply to all my questions. That's really great. but without shipping insurance they didn't give any compensation which is disappointing because it's their responsibility to transport the product safely to the customer hand.

22 September 2025
Unprompted review
Rated 3 out of 5 stars

Got a dead on arrival monitor …

Got a dead on arrival monitor backlight works but no picture, not even the screen settings menu works.
EDIT
I got a new monitor from UPERFECT once I had provided multiple videos showing it would not work with any configuration of computer, cable etc. The new monitor works as expected.

20 September 2025
Unprompted review
UPERFECT logo

Reply from UPERFECT

Dear Customer,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced and take all reviews seriously as they help us improve our service.

As we typically resolve all customer issues promptly, we were concerned to find we cannot locate your specific order using only your name in our system. We want to ensure your concern has been properly addressed!

To allow us to personally investigate and assist you:

Please contact our dedicated support team directly at help@uperfect.com with your order number or purchase details.

Once we identify your order, we will immediately verify its status and ensure you receive the complete support you deserve.

We value your satisfaction and hope to have the opportunity to restore your confidence in our brand.

Sincerely,
The UPERFECT Team

Rated 2 out of 5 stars

Lapdock not available

The website loads slowly for me while using an add blocker. Meanwhile, I noticed the lapdocks for the size and weight I wanted were out of stock. I wasn't able to purchase the product cos I wasn't happy with the options presented to me. Unfortunately the company doesn't have a way to try the product without buying.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Very good travel monitors

I have been using Uperfect monitors for a few years now mostly to work while I am travelling. They operate fantastically well for this via the fully functioning USB-C ports which enables minimum cabling to be dragged around. Their monitors also tuck neatly in the laptop sleeve of my Osprey Farpoint 40 and have been robust to the rigours of much international flying!

3 September 2025
Unprompted review
Rated 5 out of 5 stars

I bought 2x C2 monitors from this…

I bought 2x C2 monitors from this company and they are amazing for what you get. Not only very competitive price but very high quality materials and top performance. You literally can't get anything better at that price range and I've tried several companies before: (Asus much higher price but worse performance and build quality, Arzopa not bad but Uperfect is noticeably better, Zsus - was the worst in everything except price and their support is non existent). The monitor I bought is only comparable to OLED. Their support team is awesome as well. You can't go wrong with this brand.

2 September 2025
Unprompted review
Rated 1 out of 5 stars

The power input port broke after I used…

The power input port broke after I used the screen about 10 times. I was always careful with how I used the screen. I believe I have been scammed.

2 September 2025
Unprompted review
UPERFECT logo

Reply from UPERFECT

Dear Customer,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced and take all reviews seriously as they help us improve our service.

As we typically resolve all customer issues promptly, we were concerned to find we cannot locate your specific order using only your name in our system. We want to ensure your concern has been properly addressed!

To allow us to personally investigate and assist you:

Please contact our dedicated support team directly at help@uperfect.com with your order number or purchase details.

Once we identify your order, we will immediately verify its status and ensure you receive the complete support you deserve.

We value your satisfaction and hope to have the opportunity to restore your confidence in our brand.

Sincerely,
The UPERFECT Team

Rated 1 out of 5 stars

Products are ok

Products are ok, a bit on the expensive side.
However be careful because they don't follow European laws. As a consumer I have the right of free return, no questions asked.
They simply refused to comply. So if there were a problem with the product, good luck with it

By the way, I ordered a certain model and I received another. Differences are only in the appearance, not in functionalities, nonetheless it is disappointing

20 August 2025
Unprompted review
UPERFECT logo

Reply from UPERFECT

Dear Customer,

Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced and take all reviews seriously as they help us improve our service.

As we typically resolve all customer issues promptly, we were concerned to find we cannot locate your specific order using only your name in our system. We want to ensure your concern has been properly addressed!

To allow us to personally investigate and assist you:

Please contact our dedicated support team directly at help@uperfect.com with your order number or purchase details.

Once we identify your order, we will immediately verify its status and ensure you receive the complete support you deserve.

We value your satisfaction and hope to have the opportunity to restore your confidence in our brand.

Sincerely,
The UPERFECT Team

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