UPERFECT Reviews 

The portable monitor i bought was working as intended and the quality was pretty good. I had to RMA it after one year because of a USB-C issue. Customer service replied instantly and after the troubleshoot did not work, they immediately issued a replacement monitor. Would recommend. I would buy from UPERFECT again.

I really loved my 144hz screen and I had an accident where I asked to repair it under warranty.
They gave me multiple choices and set a replacement (as I asked) with no extra expenses.
Just PERFECT!

Great product I got the 24 inch gaming touchscreen. Only issue I had was only the damage done to my device through delivery which was covered u der the carebox insurance UPerfect offered and was reasonably easy to apply for currently under review, very well priced products timely responses to product support 👏 definitely will consider UPerfect products as a primary product choice in the future, and continue to enjoy their product currently.

I ordered a screen but ended up needing to exchange it for a different model. The return process was quick and they arranged it for me. Everything went smoothly from start to finish. Great service and clear communication throughout. The screen itself is pretty good and super light.

I bought about 10 different monitor to Uperfect
I got a problem with one of them (a bright white spot when i launch a white screen)
They replaced me the monitor right away
I resent the monitor to china and i didn’t pay anything
It took a week of transportation then they sent me a new one in 2-3 days from their warehouse in europe.

Uperfect is a true worthy company and they respond quickly to the mails

Thank you to Jelly to always keep in touch with me during the operation progress 👍

Besides, the monitor is very good, the image quality is very good and they are the only one to offer 4K in 18’´ 19´´ 23’´ monitors

I am using them during professional trip and as additional monitor at home

I am still waiting on an order placed 28 days ago I have had mabye 20 emails sent messages on Spotify portal but no one seems to understand I rate the service at minus 1 star.
The send emails that are a no reply I sent messages on Spotify chat email and through prayer Even the gods can't help these guys Honestly this is the worst online shopping experience in my life.

Initially I had a very frustrating experience with customer support and felt that my return request was not being handled properly. After posting this review, a customer service manager personally contacted me, apologized, and offered a full refund without requiring the stand to be returned. While the initial support experience was disappointing, I appreciate that they eventually took responsibility and resolved the issue.

I bought a sleeve for my monitor, but the quality was a bit different from what I’ve expected. For the price it’s good, I suppose. But I didn’t want it, and requested a return.

Customer service is great, they are responsive, and helpful. They offered a very satisfying solution, and quickly solved my problem. They were really kind to me!

I recommend!

Update: The company has now reached out and compensated my currency loss via PayPal. While I appreciate that management solved the issue, it is disappointing that it required a 1-star review before they took responsibility for their inventory error. Customer service went from poor to good, but only after public pressure.

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My entire experience with UPERFECT has been highly disappointing, both regarding their business practices and their customer service.

Premature Charging & Inventory Issues: They charged my card immediately for an item they did not even have in stock due to a "system update delay."

Financial Loss: Because they captured the payment before shipping and then had to cancel, I was hit with currency exchange fees and rate fluctuations, resulting in a direct financial loss of 88.54 DKK (~$13 USD) on a cancelled order.

Poor Support & Bad Solutions: When I raised this issue with support (Jelly), they first shrugged it off. When I insisted, they offered me a $13 voucher for their store. This is completely unacceptable. Why would I want a voucher to spend more money at a company I no longer trust?

It is deeply unprofessional to make customers pay out of pocket for your own inventory mistakes. I asked for a direct refund of the difference to my card, which was refused. I will not be shopping here again and cannot recommend this company to others.

Brilliant service brilliant UPERFECT team to help me and also no complain packaging to come damage screen and 18.5 touchscreen is good and touchscreen also working. And very good Mother’s Day deal Thanks jelly and annie to help me to customer support Thanks

Customer service, especially communication via the agent was prompt and informative. Was offered alternative options to replace a defective monitor, without any quibble. Great experience overall.

Products are amazing. Customer support not existing. Trying to return a product

Very good service

I bought the Uperfectx original lapdock a few years ago and it's be an excellent product. Good quality and it's held up very well, I still have no issues and use it daily. The company shipped it quickly, securely, and professionally. Their website is nice and they have really expanded their product line to some great stuff, lots of great ingenuity over there. Their customer service has also been excellent, whenever I've reached out they've replied promptly and helped me to my satisfaction with whatever I needed. Definitely going to be ordering more tech from them. Highly recommend them over nexdock and others.

The Uperfect was very fast to reply and that was very positive the thing is they dont tell me exatly what i want to know, the question was what the input lag of Ucolor 19 Apex 4K 144hz on 4k 60hz and they only tell me the response tive that was advertise on the website

When I had an issue with my lapdock powering off, the customer service was great and sent me a replacement under warranty without hassle and it works great!

The monitor itself is great, but had some issues with the monitor being out of stock. Customer service were quick to reply with my order issue and it got sorted. All being said I am very happy with the quality of the screen.

I’ve been using the UColor O2 Monitor 16 Inch Portable 3K OLED Display 120Hz with my MacBook Pro 16 for almost a year now, and I must say that I’m very satisfied with my purchase. In fact, I’m planning to buy another one in the following days so that I can have two monitors on either side of my laptop.