Universal Traveller Reviews 

1,080
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

We booked a trip package with this travel company based on a BNI reference, paying a higher amount than market rates expecting better service. However, our experience was very disappointing. Out o... See more

Rated 1 out of 5 stars

Shittest company going around for young travellers. Booked prior covid and were aware at the time of the pandemic and hesitated to book as we were unsure to get a refund or if it would stop our fligh... See more

Rated 5 out of 5 stars

Ketch Wannan was fantastic! Quick communication the whole time, knowledgeable and helpful, and made everything easy to organise. When my return flight was rescheduled (to a time before I'd even be in... See more

Rated 5 out of 5 stars

I went into Universal Traveller to get some quotes and ideas about safaris in Ghana and Kenya. I also went to Flight Centre and Hello World to explore my options. Ashleigh from the Central Geelong Uni... See more

Company details

  1. Travel Agency

About Universal Traveller

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Contact info

2.8

Average

TrustScore 3 out of 5

1K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.8

All reviews

(1,080)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Darcy was AMAZING!

Darcy from The Marion Store was so so helpful and answered any questions we had to be the booking process easier! With the booking it was good to have someone who was looking for the best flights for us possible and for a reasonable price too! I would recommend that if you are under 30 and looking for the best possible flights then this would be the place to go. If you’re in The Adelaide Area then go to Westfield Marion and visit Darcy in universal travel!

7 March 2020
Unprompted review
Rated 5 out of 5 stars

Best customer service!

My mother and I were served by a bubbly, knowledgable and compassionate young lady named Amy Scothern. She’s the most friendliest and kind-hearted sales representative at your werribee store! We were one of those usual annoying customers, but Amy did her best to accomodate us, she was so professional and extremely patient throughout the entire exchange, even going so far as to stay back after hours to help us out. She went above and beyond, she is truly an asset to your company!

5 March 2020
Unprompted review
Rated 5 out of 5 stars

JEN THE BEST CONSULTANT

JEN WAS EXTREMELY OBLIGING AND HELPFUL YOU SHOULD BE PROUD OF HER, VERY WILLING DOES GO OUT OF HER WAY IN ALL MEANS TO HELP
I WOULD GIVE HER TEN STARS + ALAS YOUR COUNT DOES NOT GO THAT HIGH
MANY THANKS TO JEN
ALBERT SAUNDERS

5 March 2020
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied

We're extremely happy with the patience and understanding Trae from the Watergardens store had for us as we planned our trip to the States for later this year.
He was knowledgeable and such good help through the process, even though our route changed so many times.
Can't wait to plan our next trip with him.

5 March 2020
Unprompted review
Rated 5 out of 5 stars

10/10

Jess of UT has helped me book round the world flights for three years now! She’s amazing and I would highly recommend to anyone!!!

4 March 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

What a pleasure dealing with Molly again. As always very helpful, efficient, making it easy to book travel. Definitely one of the best to book through. It is wonderful to receive such amazing service would highly recommend to all travellers.

4 March 2020
Unprompted review

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