Unity Automotive Reviews 

191
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a consistently great experience with this company. Customers frequently praise the sales team for being extremely helpful, highly knowledgeable, and very patient throughout the entire vehicle purchasing journey. Many buyers also highlight the exceptional customer support, clear communication, and highly efficient coordination, making the overall vehicle collection process completely straightforward and pleasant. However, some reviewers were not happy with communication breakdowns, experiencing frustrating difficulties when trying to reach the service department after completing a purchase. A few other people similarly noted that vehicle inspections and maintenance preparations fell short, resulting in unexpected mechanical problems and missing equipment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, friendly, and helpful... See more

Service

Reviewers highlight positive aspects of service, noting that staff are super friendly, honest, and... See more

Product

Consumers find product to be a mixed experience, with strong disagreement regarding quality and preparation.... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience at Unity Cheltenham buying a Jeep Grand Cherokee. Mark and Mattia were extremely helpful, knowledgeable and enthusiastic about the vehicles they had. We had a terrific test... See more

Rated 5 out of 5 stars

Just wanted to say a massive thank you to Giorgio for helping us get our dream car! The whole process was super easy, efficient, and completely hassle-free – and we had our brand-new car ready in just... See more

Rated 5 out of 5 stars

I recently bought a Fiat 500e from Unity Cheltenham and had a fantastic experience from start to finish. I’m absolutely thrilled with my new car. Mattia Corbett was brilliant to deal with.... See more

Rated 5 out of 5 stars

Amazing experience purchasing my new Jeep Wrangler. The whole team especially Mattia were so helpful and patient. I was pretty indecisive and they were extremely patient. Now back home with the new... See more


Company details

  1. Car Dealer

Written by the company

New and Approved Used Cars For Sale From the Unity Automotive group | Servicing at Unity Automotive | Midlands dealerships for Jeep, Subaru, Isuzu, SsangYong and Alfa Romeo in Oxford, Leicester, Coventry and Tredington


Contact info

3.9

Great

TrustScore 4 out of 5

191 reviews

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No recent history of asking for reviews

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3.9

All reviews

(191)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service Experience

I’ve just picked up my Abarth after having a major service and it’s cambelt replaced at Unity in Kidlington and must say what a great experience it was, from the moment my car was booked in Tom and the service team couldn’t have been more friendly and helpful, I was kept up to date with all the work that was carried out, communication was excellent, I’ve been dealing with Unity for a couple of years now and nothing ever seems too much when you ask them questions.
I can’t thank Tom and the service team at Unity enough.
I’ll be back soon when it’s due it’s next service. 👍
So Tom, the guys in the workshop and everyone at Unity keep up the great work.
And thanks again…the cars perfect.👌

26 July 2022
Unprompted review
Rated 1 out of 5 stars

Called Leicester branch with an enquiry…

Called Leicester branch with an enquiry to buy a part, was told they would call me back that day or next day. 2 days later I called Coventry branch with same order, the guy wanted to tell me how my previous garage was incompetent (news? Why did he think I was ringing him myself?). Part needed to be ordered from Netherlands… he evaded the question twice that if I paid for it and it never showed up, at what point would they refund, after the 15 days, month? Etc. When I asked the question again he told me I was being rude! Decided to bite the bullet and asked him to order the part and could I give him my card details but he wanted to continue telling me why I had problems with my previous garage so I ended the call. Clearly does not want the business and would rather bad mouth other people!

21 July 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Very happy customer. Richard at Tredington really great to deal with, made everything very easy from finding the right car to driving it away. Thanks so much!

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service all the way through

Brilliant service from enquiry all the way to driving the car home! Richard at the Tredington store kept me up to date on everything that was happening and gave me all the information I required. I definitely recommend!

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service each time

This is the third time of buy a car from Crossroads Garage at Tredington, we have received good service all the way through the transactions so no problems what so ever. The cars always went back for service. Had some extra put on and they were ready so I was very pleases

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Thank you thank you thank you

Thank you thank you thank you, I first met Mickey last week who was brilliant and arrange for me to test drive a HS for my son s mobility car. Today I met with Tim and Mark who were both amazing from start to finish, the coffee was great too. They were knowledgeable and was helpful in getting the wheelchair I. And out of the cars. Nothing was too much trouble . Highly recommend this dealership

1 July 2022
Unprompted review
Rated 5 out of 5 stars

2014 BMW 428i from Unity Tredington

I purchased a 2014 BMW 428i from Unity Tredington in June 2022, dealing with Richard. He was very pleasant, trustworthy and informative to deal with.
He arranged for the car to be serviced, cleaned and MOT, and took me through the car operation and administration.
The car has performed perfectly, so all in all a great transaction.

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I bought a used vehicle from Unity and dealt with Richard in the Tredington branch. He was friendly and professional and put a lot of work into the deal. First class communication from Richard and when we pick up the vehicle it looked stunning. Looked liked it had just left the factory. Would definitely recommend and I would purchase a vehicle from them in the future.

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I found the perfect car for myself in Tredington, I was dealt by Richard who was great to work with and really went above and beyond. He also kept me well informed while I was waiting to collect my car. It was a pleasure to do business with him and I would highly recommend him.

12 June 2022
Unprompted review
Rated 5 out of 5 stars

I went to the MG showroom in Coventry…

I went to the MG showroom in Coventry where I was helped by Mike Chance.
He showed my children and I around some cars tried them out for comfort and to see if my son can get in and out as he has a disability. Although we didn't find anything that was adapted for my son Mike was a very helpful friendly man and put us all at ease and we didn't feel like we were a problem like we've felt in other showrooms. So thank you Mike.

9 June 2022
Unprompted review
Rated 5 out of 5 stars

VW Tiguan!

I had been searching for a VW Tiguan for a few weeks and decided to stop at the Unity garage in Tredington.
Richard, at Unity Tredington was great and I received excellent customer service from him. He showed me the car on the forecourt, he gave me the info on the car and then left me to take a look at it in my own time. I then explained I needed some time to think it through and work out my finances. Later that day, I decided to go ahead and purchase the car and give Richard a call to start the process. Once again, he was friendly, happy to help and made the process very simple.
He made the whole experience very pleasant, nothing was too much trouble, if this is typical of the standard set at Unity I highly recommend them.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

An asset to your team!

As a young female, I get intimidated with going to garages. You hear horror stories of being over charged or charged for things you don’t need. I was greeted by Jack Anderson, with a friendly smile, and he was always so helpful answering any questions I had. He’s an asset to your team and I will be returning for any of my car needs, solely based on the service he provided. And it’s even tempting for me to buy my next car through you as well!
Thank you for everything Jack! Always grateful for the reassurance and brilliant service!

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Dealt with Phillip Lean at the Shipston dealership. Friendly, knowledgeable, straight forward and great communicator. Thrilled with car. Would highly recommend.

23 April 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

What a great experience. Probably my best yet. I was dealt with by Veejay and Jack at the Leicester Unity dealership. They went above and beyond to make the experience an exciting one. After having my last car stolen I was not happy about having to pay out for another, but these two gentlemen turned that experience into an exciting one whereby I managed to get a newer model with less miles for a decent price. Nothing was too much trouble and the small touches on the day I purchased the vehicle made me feel like a valued customer. They put a nice bottle of champagne in the car and had a reserved sign on a stand next to my new car at the front of the show room. Both of these guys went above and beyond and made me feel as though they shared my passion for the purchase. It was a different experience for me as usually once the sale is made, you are forgotten, but even after collection of the car they both have checked in regularly to ensure I am happy with the car etc. If I'm ever up that way and needing a car again, I would definitely go to Unity

10 April 2022
Unprompted review
Rated 5 out of 5 stars

Great experience & customer service

I recently bought a Beetle from Unity Automotive Leicester and was guided through the process by general manager, Jack Anderson.

I have been thoroughly impressed by the overall experience. Jack is very knowledgable, quick to respond to any questions, positive and incredibly helpful.

Thank you Jack! I adore my Beetle & can’t thank you enough for providing such top quality customer service & aftercare.

7 April 2022
Unprompted review

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