Unity Automotive Reviews 

192
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers had a consistently great experience with this company. Customers frequently praise the sales team for being extremely helpful, highly knowledgeable, and very patient throughout the entire vehicle purchasing journey. Many buyers also highlight the exceptional customer support, clear communication, and highly efficient coordination, making the overall vehicle collection process completely straightforward and pleasant. However, some reviewers were not happy with communication breakdowns, experiencing frustrating difficulties when trying to reach the service department after completing a purchase. A few other people similarly noted that vehicle inspections and maintenance preparations fell short, resulting in unexpected mechanical problems and missing equipment.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professional, friendly, and helpful... See more

Service

Reviewers highlight positive aspects of service, noting that staff are super friendly, honest, and... See more

Product

Consumers find product to be a mixed experience, with strong disagreement regarding quality and preparation.... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a great experience at Unity Cheltenham buying a Jeep Grand Cherokee. Mark and Mattia were extremely helpful, knowledgeable and enthusiastic about the vehicles they had. We had a terrific test... See more

Rated 5 out of 5 stars

Just wanted to say a massive thank you to Giorgio for helping us get our dream car! The whole process was super easy, efficient, and completely hassle-free – and we had our brand-new car ready in just... See more

Rated 5 out of 5 stars

I recently bought a Fiat 500e from Unity Cheltenham and had a fantastic experience from start to finish. I’m absolutely thrilled with my new car. Mattia Corbett was brilliant to deal with.... See more

Rated 5 out of 5 stars

Amazing experience purchasing my new Jeep Wrangler. The whole team especially Mattia were so helpful and patient. I was pretty indecisive and they were extremely patient. Now back home with the new... See more


Company details

  1. Car Dealer

Written by the company

New and Approved Used Cars For Sale From the Unity Automotive group | Servicing at Unity Automotive | Midlands dealerships for Jeep, Subaru, Isuzu, SsangYong and Alfa Romeo in Oxford, Leicester, Coventry and Tredington


Contact info

3.9

Great

TrustScore 4 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(192)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Just picked up my new mg zs couldn’t be happier with it. Our salesman mo Butts was very knowledgeable and helpful there was no hard sale and he wanted us to get the car that was right for us. Would definitely recommend.
Rich

6 September 2023
Unprompted review
Rated 1 out of 5 stars

Bought a subaru xv used on line…

Bought a subaru xv used on line delivered the car engine bay covered in brake brake fluid when I complained called me. A liar again also parts missing not told when buying did not also receive 12
Months breakdown cover
As advertised be warned this company have no interest in your safety be warned don't buy from them

17 August 2023
Unprompted review
Rated 5 out of 5 stars

No blarney 👍🏼

Struck a deal over the phone. Arrived the following day expecting potential sales blarney and or pressure to purchase extras I wouldn’t need or want as per the usual car sales stuff. Was very pleasantly surprised to be met with no blarney and a very relaxed friendly atmosphere. It was quite refreshing.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

I recently picked up an MG from Unity Automotive Balsall Common.

I recently picked up an MG ZS on the 26th of April never had an MG before. Exemplary customer service from Sanjay and Chloe providing a seamless service from start to finish, knowledgeable, approachable yet professional with a friendly manner. Five star customer care couldn’t recommend highly enough. My lovely MG was great to drive home to Glasgow. Thank you.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

MG Coventry.

MG Coventry.
I have recently bought a MG ZS. Very pleased with the professional and caring service of all concerned with my purchase.
I would not hesitate to recommend them to anyone

27 April 2023
Unprompted review
Rated 2 out of 5 stars

I would like to thank Jeep customer…

I would like to thank Jeep customer care for fixing the uconnect climate scheduling after Unity Oxford told us the programme was being re- written and may not be available to the end of the 2023!!!!
The climate scheduling is important to us as my husband is disabled!
Thank you customer care

23 March 2023
Unprompted review
Rated 5 out of 5 stars

Love my Ssangyong Rexton

Loved the video presentation that Wesley sent which he personalised to me.
Lovely, friendly staff who were really professional.Communication was excellent.
I had a minor issue which was resolved straight away without a problem.
I would definitely buy a car from Unity garage again.
Absolutely love my Ssangyong Rexton
Thanks to all the staff especially Wesley and Jason for a great experience

9 February 2023
Unprompted review
Rated 5 out of 5 stars

Nothing too much!

Had dealings with this company nothing was too much for them! They went above and beyond to meet my needs😀 Especially Matt & Scott👍

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Leicester lads are a joy to deal with

I bought a used car from the Leicester branch and Jason and Wesley were a real joy to deal with. Am delighted with my new car and when I popped back today for a wing mirror repair they’d promised (and did in super speedy time), they even noted my spare key had run out of battery and replaced it for me. Just an honest, helpful team! Would recommend 100%!

13 January 2023
Unprompted review

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