We’re in the process of renovating a whole house, so have been into united carpets multiple times. Both Taylor and Brad are always welcoming, remember us and give us great service. We’ll always go bac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
me and my partner came to United carpets yesterday on a recommendation and we were not disappointed. we spoke to their adviser and he was so helpful.from this we have now booked them to measure u... See more
Company replied
We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout th... See more
Company replied
Can’t recommend highly enough! Been shopping around various suppliers, I wanted vinyl flooring & united carpets had by far the best choice / quality at the best price. Brad helped me find exactly what... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Deacon Road, LN2 4JB, Lincoln, United Kingdom
- 01522 512060
4.0
Great
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We went into our local store
We went into our local store, and was greeted by two lovely lads when we walked in. They asked what we were looking for, so we told them. Did we need any help? I said I’d ask when we were ready. We found what we wanted, got the help, and the sale was put through. Bit of a mix up on getting it laid, date mess up. BUT we are very happy with the two lads that came and laid the carpet, they did a cracking job. Thank you 😊 The date is a guess as I can’t remember
7 February 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Stephen, thank you for taking the time to leave a review.
We're so pleased to hear that our Lincoln store was able to meet your expectations and provide you with a 5 star service throughout.
Its great to hear that your happy with the finished results and your overall experience. We hope to assist you with any projects you may have in the future. Take care.
Started off well #
Started off well. We Choose a lovely expensive carpet and underlay which had to be ordered. Took a lot longer to come than expected. They said they would ring when in , they didn’t- no phone call!!! We Asked and agreed for a Saturday fitting. Said they would ring the Friday before fitting on the Saturday no phone call - again 😤 Carpet fitter rang 8.30am on the Saturday to say he was coming 11.30> OMG. With help from friends we cleared the furniture in the lounge. Lovely lad came and fitted the carpet.!!! Got the furniture back in well pleased.!!!!! To come down the next morning to the carpet looking like the Irish Sea. We Got hold of the fitter who couldn’t come back but he did ring the boss Bradley who came promptly. Apparently the carpet had relaxed!! Any way he trimmed and re stretched. Then had to put the furniture back . Very stressful and unnecessary work on my partners and friends days off. But sorted in the end.
7 February 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good afternoon Julie, thank you for taking the time to leave feedback.
Firstly, I’m really sorry about the lack of communication regarding the delivery and fitting date. I’m pleased to hear you were happy with the fitter and the finished look of the carpet initially. However, I’m very sorry for the stress caused the following morning when the carpet relaxed and needed re-stretching. Having to move your furniture twice is far from ideal and certainly not the experience we want for our customers.
I’m glad Bradley was able to attend promptly and get everything sorted, but we do recognise the disruption it caused to you and your partner.
Thank you again for your patience, and for acknowledging that it was resolved in the end. We truly value your custom and your feedback — it helps us improve both our communication and service going forward.
Kind Regards
The United Team
Excellent service
Excellent service, staff and good value . Prompt experienced fitters .
18 January 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Maxine, thank you for taking the time to leave feedback.
We're so pleased to hear that our Lincoln store was able to meet your expectations and provide you with an excellent service with no issues.
We hope to assist you again in the future. Take care.
Initially the experience was good but…
Initially the experience was good but then we were let down several times by the manager not turning up when he said he would. We also found him very rude and not custom orientated
The actual carpet fitter was great, really informative and saved the day
14 January 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Good afternoon Pam, thank you for taking the time to leave feedback.
We're pleased to hear that you found the carpet fitter to be great and you're happy with the finished results. However we're sorry to hear that you feel as though you was let down by the manager, this is not the service we aim to provide and take all customer feedback on board to review our service.
We hope to get the opportunity to assist you again in the future. Take care.
All went well
Everything went more or less as it should have done...the fitters arrive st 11am as we arranged.
The stairs carpet was done 1st and considering we were told it would take roughly 4 hours total...the stairs took ages and the fitters stated that the stairs and dining room should have been two separate jobs...but hey ho..at 7pm they were done and the lads did a brilliant job and it looks great...and for the price I was well happy
5 January 2026
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Carole, thank you for taking the time to share how our Lincoln store did.
We’re really pleased to hear you’re happy with the finished result and the quality of the fitting.
We hope to assist you again in the future. Have a wonderful day.
Reply from United Carpets & Beds - Lincoln
Hi David, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Lincoln store.
Thank you again for the recommendation. Take care.
Fast and efficient
Fast and efficient, great lads, will always use them in the future
22 December 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Liam, thank you for leaving such kind feedback.
We're so glad our Lincoln Store could meet your expectations and provide you with a fast and efficient service.
We look forward to assisting you again in the future. Take care.
Very pleased
Great product good price. Friendly and professional at every stage
11 December 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Noel, thank you for taking the time to leave a review.
Its a pleasure to hear that our Lincoln store was was able to meet your expectations and provide you with a friendly and professional 5 star service.
We hope to assist you again in the future. Take care.
Great selection of beds online with…
Great selection of beds online with good descriptions of their construction and what the technical spec is . Lincoln is our nearest store but the bed came direct from the warehouse and we were advised well in advance of delivery slot. The 2 man delivery team were excellent and assembled our bed and set it up where we wanted it . Prices very competitive on our bed including headboard , we will use United again
4 December 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Ian, thank you for taking the time to leave a review.
We’re really pleased to hear that you found our online bed selection and product descriptions helpful, and that everything from ordering through to delivery went smoothly. It’s great to know you were kept well informed about your delivery slot and that the two-man delivery team provided excellent service and assembled your bed where you wanted it.
We look forward to your next visit with us. Take care.
Easy process from ordering to delivery…
Easy process from ordering to delivery & fitting.
Both in store & the guys who fitted it couldn’t have been more helpful…very professional & can’t recommend them highly enough.
26 November 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Jill, thank you for taking the time to leave our Lincoln store a review.
We're so pleased that the team could provide you with an easy process from start to finish, and the fitter couldn't of been more helpful.
We hope to assist you again in the future. Have a wonderful day.
Reply from United Carpets & Beds - Lincoln
Hi Stephen, thank you for taking the time to share your experience.
We're so pleased that you're happy with the service that you recieved from our Lincoln store.
Thank you again for the recommendation.
Top service
Very pleasant man in the shop and two friendly guys delivered and set bed up
12 October 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Pauline, thank you for taking the time to share how our Lincoln store did.
Its a pleasure to hear that you're pleased with the service that you recieved.
Thank you again for the recommendation. Take care
Very well looked after from entering…
Very well looked after from entering the store. Great discounts and the fitting was carried out with a minimum of delay. Overall an excellent service. I highly recommend
30 October 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi James, thank you for taking the time to leave a review.
We're so pleased that our Lincoln store could provide you with an overall excellent service that met your expectations.
Thank you for the recommendation. take care.
Recently refloored the whole of our…
Recently refloored the whole of our ground floor and stairs. The guys at UCB Lincoln gave brilliant advice and were so friendly and helpful through the whole process. Will certainly use them again.
17 November 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Maggie, thank you for taking the time to leave our Lincoln store feedback.
We're pleased to hear that the team could meet your expectations and provide you with a brilliant service through the whole process.
We look forward to assisting you again in the future, take care.
I couldn’t have asked for a better…
I couldn’t have asked for a better service from this company, every inch of detail was perfect. Any problem I had was solved by Bradley hardy himself. As someone who has a disability and struggled to move and need extra understanding Bradley and his father Scott hardy went to extra lengths to make my home look perfect! And to there extra pair of hands for making it look unreal cam rowesome.
I couldn’t ask recommend a better company or lads to come and fit your floors they’re standard and politeness is five star.
Thank you again for making my home a home 🫶🏻
27 November 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Dan, thank you for taking the time to share how our Lincoln store did.
we're so pleased that Bradley and the team could meet your expectations and provide you with a 5 star service that exceeded your expectations.
We hope that you love your new flooring and we look forward to your next visit with us.
Excellent friendly service with…
Excellent friendly service with knowledgeable advice on which flooring would be best for us
13 October 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Margaret, thank you for your feedback.
We're so glad our Lincoln store could make your experience with us an excellent one and could help advise you on which flooring was best for you.
We hope to assist you again in the future, take care.
From start to finish we were happy
From start to finish we were happy. Great communication and good professional fitters.
Would highly recommend.
7 October 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Karen, thank you for taking the time to leave a review.
We're so pleased our Lincoln store could meet your expectations and provide you with a great service from start to finish.
Thank you again for the recommendation, take care.
We purchased our carpet at the lincoln…
We purchased our carpet at the lincoln branch deacon Rd, friendly staff , very helpful, they let's us look around and gave advice when we needed it , we chose our carpet set a date for it to be fitted , we had to change our fitting date not a problem they worked with us we were so grateful, carpet fitters were great and did a great job tidy up and cleared everything away
6 October 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hello Dean, thank you for your kind feedback.
We're so glad our Lincoln store could make your experience with us a positive one.
Thanks again for the recommendation, enjoy the rest of your day.
Excellent and honest service
We went in looking for new carpet and a new mattress and was greeted by a staff member named Ryan by the door. He was very genuine, didn't make us feel pressured and was very informative throughout the whole process. Helped answer any queries we had along the way and went the extra mile by confirming measurements in our new home, just to avoid any hiccups on fitting day. Will definitely be using United again in the future
9 August 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Joseph, thank you for taking the time to leave feedback.
We're so glad our Lincoln Store could go that extra mile to ensure that your expectations were met, and you recieved an amazing service.
Thank you again for the recommendation, have a great day.
We and my wife have lived in our house…
We and my wife have lived in our house since it was built 16 years ago. United carpets did the original installation and were great 👍 👌. Very high standard and very efficient and courteous
They then renewed again after 8 years and again last week. Always great service them. Well done Bradley and the 2 fitters jake and Paul. The best. Keep it up guys!!.
17 September 2025
Unprompted review
Reply from United Carpets & Beds - Lincoln
Hi Sam, thank you for your kind feedback.
We're so pleased our Lincoln store could again meet your expectations, and provide you with a 5 star service.
We hope to assist you again with any future projects, take care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.