I have had united carpets to carpet my whole house within the last few months and I can highly recommend them. They are very friendly, Reliable and do an excellent job . I would always go back to them... See more
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Very good customer service game me all the information about the different types of mattresses and how they work. Let me try them out in the showroom.Good range of beds and value for money.
Company replied
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if c... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.4
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not received my carpet
I have not received my carpet. I paid for it 7 weeks ago.
25 December 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for taking time to leave us a review.
We are sorry to hear that your experience was not up to our usual high standard.
If you could email aftersales@unitedcarpets.net with more information we will be able to investigate this further and get your carpet fitted as soon as possible or alternatively contact the store directly.
Once again, thankyou for taking time to leave us a review.
The United Team
The guys at the cross gates store where…
The guys at the cross gates store where so helpful.. Especially Andy. Carpet is excellent quality and a fair price. Very impressed
16 December 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Danielle,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Leeds. All the team love hearing such great feedback about our products and Andy will be overjoyed to hear that he was able to assist you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Good service and lovely carpet
HSL carpet fitted, easy to order in store and date of fitting worked around us. Fitters did a great job really pleased
28 November 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Very good service throughout and my…
Very good service throughout and my very elderly mum highly impressed with fitter and nothing impresses her!
16 November 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jo,
Thankyou for leaving us a 5 star review.
We are delighted to be able to assist you and your mum with their new flooring.
We are delighted to hear she was impressed and we look forward to assisting you again in the future.
All the best,
United Carpets & Beds Leeds
Keep away
Poor service.lies, bad fitting.
house was damaged
Amateurs
Over charged.
Never again,
shop salesman Ian talked a lot, mostly rubbish.
Please don’t use this shop.
First time & last.
Patrick.
30 October 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Patrick,
Thanks for taking the time to leave us a review.
I have spoken with the store and they are not able to see a record of your fitting on the date you logged or any communication regarding damage to your property. However, we are eager to look into this for you and see where we can improve on your experience.
If you would like us to investigate this further, please email details through to aftersales@unitecarpets.net or pop back into store where the store manager will be happy to discuss any issues with you.
We pride ourselves on offering the best service to all our customers, so it is disappointing to see that you feel we did not achieve those high standards on this occasion. We hope to be able to rectify this for you and welcome you back in store for your future projects.
Thanks again for taking the time to leave us your feedback.
The team at United Carpets and Beds
Good price for quality carpets
Good price for quality carpets. Fitter Martin was very amenable, and didn't complain that he had to move my heavy wardrobe. 👍
23 October 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Pamela,
Thankyou for leaving us a 5 star review. We are delighted that Martin made your fitting experience so great.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Great service in storecarpets
Great service in store. Quick delivery and fitter quick. Great service alk round
27 September 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Susan,
Thank you for taking time to leave us a review. We are delighted to hear you had a great in-store experience that was quick and efficient at United Carpets & Beds Leeds.
We can't wait to assist you again.
United Carpets & Beds Leeds
Excellent customer service and helpful…
Excellent customer service and helpful advice given by Barry at the Leeds Crossgates branch
2 September 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great service from Barry in Crossgates.
Great service from Barry in Crossgates.
He was helpful & knowledgeable regarding the products, offering advice.
Also good service from fitters.
2 September 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Complete service.
Great service, Ian made sure we had the right carpet for our needs and price point, he’s friendly and patient.
The carpet fitters were helpful and professional.
We are delighted with the results.
4 September 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Marie,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Nice carpet but awful service
Nice carpet but awful service. Carpet was fitted with something lumpy underneath. Rang numerous times to ask someone to look at it and kept being told the fitter would be in touch but heard nothing
10 August 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Good Afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Overall ok, but they don’t remove waste
Fitting was fine, my order was smooth. The only disadvantage for me was that they do not remove the waste. My carpet was far too big to dispose of in the wheelie bin and I had to pay for someone to take it to the skip. People without a car or very elderly customers who cannot lift weights will find this service not quite suitable for them.
29 August 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Good Afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
I got my carpets las year after saving…
I got my carpets las year after saving for two years, I asked about underlay and the attendant gestured to the roll of thick underlay and said that the one, so we decided for mine an my 12yolds health as we both registered disabled that we would have the old underlay would be replaced, he also told me I would need my doors shortened. Last year an early this year I was hospitalised due to my house being so cold, I can’t feel anything but stone beneath my carpet an the draft’s between the bottom of my doors which they didn’t even need to shorten. I’m already feeling cold and the heating is on all the time so not a lot of money for food. I wish I never walked in the shop in Leeds
22 September 2022
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Michelle
I am sorry to read that you were unhappy with our service. Our team are generally very friendly and eager to help, so I am surprised to read this. If you can send the full details of your experience through to aftersales@unitedcarpets.net. Our team will will look into this.
Thank you
Carpets are lovely
Carpets are lovely, ( can be a bit pricey) but it's not every day we have to change, I'm hoping this will last as long as my other one did. Staff were great, the fitter came earlier than planned but I didn't mind he was friendly, couldn't fault his work at all, very pleased all round
6 July 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Linda
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Good work thank you all crossgates branch
We would like to thank paul for fitting my kitchen and hall floor its done perfect even though it was a tricky job. Jason and partner for carpet fitting and Ian for the expert advice on colour match. thumbs up to you all from Irene & steve schmidt
3 August 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Mrs Schmidt
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Does what it says on the can
I have been using United carpets for years and recently bought a wool staircase carpet and had it fitted. What I love about United carpets is it does what it says on the can. Great advice, came and measured for free. Carpet arrived quickly and they held it in the shop until I was ready for it to be fitted. All that and got the best price around. Would not go anywhere else.
3 June 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Julie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The men that came to lay my vinyl was…
The men that came to lay my vinyl was very helpful and nothing was too much .I would definitely recommend laid it well and looks absolutely lovely people comment on how lovely it looks .
6 June 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Carol
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
You guys were excellent
You guys were excellent. From the moment we walked in the store, we knew we would buy from you. Even though the wife had a list of other places to go to in her head.
We bought the carpet they fitted the day after and the fitter was amazing, no sooner was he bringing the carpet in he was saying bye. The only thing is I forgot to get him to measure the two downstairs rooms as I want them sorting out also.
24 April 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jeremy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Arrived at the stated time
Arrived at the stated time.
Very pleasant workman who got straight to work and cleaned up after himself
29 April 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Nick
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Friendly, understanding, helpful.
I went to the shop and was immediately greeted by a friendly man who was familiar with all the Products in store, he listened to what I wanted and provided me with a range of options he allowed me time to browse the shop alone without pressure.
I ordered carpet for both bedrooms think it was £7.99 psm and was booked in for the coming weekend.
The day before fitting I received a call saying the carpet had been damaged during taking it from the roll but they would supply a better quality carpet (£18.99psm) at no additional charge.
The fitter was also really lovely, kind and friendly. I Will definitely be back when I need my stairs doing.
25 March 2023
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Becky
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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